Description: Service Desk Administrator
Objective:
Candidate will work as part of the IT team in a practical approach to ensure the Business Units receive the best possible level of service.
Principal Responsibilities
Configuring new PC’s, creation and utilisation of Ghost images.
Maintenance and support of the network PC’s.
Performing daily network operation tasks.
Installation and upgrade of PC hardware and software.
Diagnosing and assisting with user problems concerning hardware and software.
Daily maintenance and support of corporate applications and office tools.
Help-desk support for IT applications.
Understand and implement IT standards and procedures.
Coordination and liaison with all other IT staff / areas.
Research, install, configure and maintain new and existing software on PC’s.
Maintenance and configuration of network printers.
Other duties as assigned.
Requirements
Candidates must have acquired Degree level qualification in Computer Science or equivalent. The following are also important requirements:
- Minimum two years’ relevant experience.
- Ability to work on own initiative.
- Team working & communication skills.
- Problem solving skills.
- Ability to configure, upgrade, install, relocate and troubleshoot PC hardware and software.
- Ability to troubleshoot and resolve issues remotely.
Working knowledge of network administration, Active Directory, Microsoft Windows XP/7, Microsoft Office & Outlook 2007/2010, Microsoft Exchange 2007/2010, and Desktop PC applications.
- Familiarity with the following would be a distinct advantage: IP Telephony, VMware, TCP/IP, Laptops, and ITIL v3 Foundation Certification.
Please apply to Peter@eolas.ie if you're interested.

Description: Overview:
Excellent client is looking for a Desktop Support Engineer with 3 – 5 years experience, this is a permanent role.
Job Description:
We are seeking a flexible Desktop Support Engineer to work in a rapidly growing and diverse environment, with a wide range of different systems and software. The person must be able to display adaptability and flexibility, strong interpersonal skills, be a self-motivator and have the ability to work independently and without supervision; customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.

This role is a member of the Office Systems Support team. This team is the provider of all IT Software and hardware support to all head and branch office staff. This includes support and maintenance of numerous corporate web sites, MS Exchange, SharePoint and other MS office systems and applications.
Responsibilities include:
•Installation, upgrade, maintenance, troubleshooting and end user support of Windows laptops and desktops
•Provide end user support for IT systems and Applications
•Logging, prioritising and solving assigned helpdesk issues
•Feeding back/supporting customers through problem resolution in a prompt, professional and polite manner
•Creating and managing user accounts in Active Directory
•Use of desktop imaging and software deployment
•Application of Windows updates/service packs/patches
•Application of Anti-virus updates
•Hardware & Software Support, including PC, Laptop, and Desk side Telecoms
•End User support to all staff on Exchange/Office and other applications;
•Updating of the knowledge bases such that key activities are well documented
•Sharing information and providing guidance/mentorship to other team-members
•Asset Management
•Shift based role
Qualifications/Requirements
•3-5 years experience with comprehensive knowledge of Windows desktop and laptop computer hardware, software and operating systems and desktop applications, specifically Windows XP, Win7, Windows 2003/2008 server and remote access technologies.
•Experience of the following is essential:
oPC operating systems, Microsoft Office products
oLANS, WANS, DNS, WINS, DHCP, TCP/IP
oGeneral hardware maintenance (PCs, printers, PC peripheral devices video/network cards, RAM, Upgrades etc.)
oMS Exchange - User account setup, access permissions etc.
oActive Directory, SharePoint and Microsoft Office Communicator
oExperience creating and deploying desktop images
•Strong troubleshooting skills for hardware and software problems
•The ability to physically lift and move standard desktop/monitors and other hardware as appropriate
•Excellent Customer service and interpersonal skills: ability to effectively communicate with end users
•Ability to adapt to changing priorities and to thrive in a fast-paced work environment
•Knowledge of and experience with Avaya telephony systems and Linux would also be beneficial
•Virtualisation skills and experience an advantage
•Third level qualification in a computer related discipline or equivalent (MCSE / MCSA ) and have previous experience in a similar role
Remuneration Package:
Very Attractive Salary and Benefits
Please contact us ASAP if you're interested in this role.

Description: Overview:
Excellent client is looking for a Systems Administrator to join their existent team. This is a 1 year fixed term contract paying upto 50k per annum

Job Description:
•Daily maintenance, monitoring and support of the IT Infrastructure
•Research, procure, install, configure and maintain new and existing systems
•Provide level 2 and 3 support for the IT service desk
•Performing advanced systems operational tasks
•Procurement of IT hardware, services and software
•Develop and implement IT standards and procedures in line with industry trends
•Co-ordination and liaison with all other IT staff / areas
•Other duties as assigned

Qualifications/Requirements
Candidates must have acquired a Degree level qualification in Computer Science or equivalent. The following are also important requirements:
•Minimum four years’ experience
•Relevant Microsoft Certification (MCSA, MCTS)
•Strong virtualisation and SAN skills especially for VMware vSphere and Dell EqualLogic SANs
•Excellent knowledge of Active Directory, Citrix XenApp, CommVault, Dell PowerEdge Servers, Microsoft Exchange 2007/2010, Microsoft Windows XP/7, Microsoft Windows Server 2003/2008/2008 R2, TCP/IP.
•Ability to pre-empt issues and implement appropriate solutions
•Ability to work on own initiative
•Ability to prioritise tasks
•Ability to pick up in-depth knowledge of new systems
•Team-working skills
•Problem solving skills
•Project management skills
•Establishing, maintaining and managing relationships with 3rd party vendors
•Ability to configure, upgrade, install, and troubleshoot server hardware and software
•Ability to design, implement and maintain backup and business continuity solutions
Familiarity with any of the following would be a distinct advantage:
•Cisco IOS
•SWIFT
Symantec Enterprise Vault
•ITIL framework
•Microsoft Licensing
•Project management methodologies
•Public sector procurement procedures

Skill Set:
•Strong virtualisation and SAN skills especially for VMware vSphere and Dell EqualLogic SANs
•Excellent knowledge of Active Directory, Citrix XenApp, CommVault, Dell PowerEdge Servers, Microsoft Exchange 2007/2010, Microsoft Windows XP/7, Microsoft Windows Server 2003/2008/2008 R2, TCP/IP

Remuneration Package:
Very Attractive Salary and Benefits

Description: My Dublin City Centre based client currently requires an experienced Senior Windows Engineer for a permanent role to join their current team.

This is a highly technical role focussing on the delivery technical projects covering a spectrum of server and infrastructure technologies with strong focus on Microsoft server technologies. The candidate must have excellent working knowledge and technical experience in the following:

• Windows Server Technologies:
- Windows 2003/2008 R2
- Windows Clustering
- Windows Virtualisation Technologies
- Windows Monitoring and Management Technologies – System Centre, MOM
- Active Directory and Domain Policy Management

Desirable to have some experience in:
• Networking/Security/Load Balancing Technologies, specifically;
- Cisco ASA, Cisco IOS, Checkpoint NG, F5 BIG IP.

You should have the following experience
• Minimum of 5 years hands on experience these technologies and delivering infrastructure projects.
• MCSE, MCSA, MCSD or similar certifications
• Excellent communication skills
• Planning and organizing skills
• Analysis and problem solving skills

This is an excellent role with a top client offering a strong basic salary and benefits package. Should you be interested please contact Stephen Daly on 01 2866666 or stephen@eolas.ie for immediate consideration.

Description: Excellent financial company with their European HQ in Dublin is looking to hire a Desktop Support Engineer. The salary is approx 35-45k per annum plus a full benefits package. You must hold a degree and have a minimum 4-5 years full Desktop Support experience.
Job Summary
The Desktop Support Engineer will join our existing Helpdesk team who are responsible for supporting the entire desktop environment for all groups within the Dublin office.
This is a very challenging and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, peripherals (keyboards, monitors, etc), printers, telecoms (such as turrets, phones, clocks, etc), set up for new starters, trader desk moves, basic patching, file permissions and market data permissions, all of which are managing through the helpdesk support queue.
This is a very demanding and highly technical role which involves working in a highly active and demanding trading environment to provide first level operational support for both trading and technology teams. There is a requirement that the Helpdesk team works closely with the Trading Application Support team and facilitates overlap where required to ensure consolidated support across our desktop systems and trading software. The successful candidate will display a strong technical ability in making critical support decisions while working under pressure.
Core Responsibilities
• Desktop 1st and 2nd level support – working closely with the software development teams, system architects and traders to provide essential primary support for all desktop software and hardware systems – includes but not specific to Windows desktop issues, Access & Excel, user accounts, s/w installs, file permissions, basic patching
• Desktop builds and peripherals – working within the production support team to complete Windows builds - using tools such as SCCM and Ghost, setting up new workstations, monitors, managing new starters, printers
• Basic file processing via our batch scheduler
• Telecoms 1st and 2nd level support – providing support for trader desk turrets, desk phones, video conferencing, voicemail and voice recordings
• Trader desk relocations
• Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments
• Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
• Liaising with technology teams in Bala and/tor external vendors as required
• Inventory of hardware onsite
Qualifications
• B.S. in a technical discipline or equivalent experience.
Experience
• Minimum of 5 years providing first level Desktop Support in a demanding technology environment.
• Financial trade floor experience is beneficial
Knowledge & Skills
• Excellent working knowledge of Windows desktop OS (XP professional/Win 7)
• Excellent knowledge of MS Office (2003/2010), in particular Excel and Access
• Strong knowledge of Active Directory
• Strong working knowledge of peripherals, printers, graphics cards, network cards
• Strong knowledge of automated PC builds (e.g. Ghost, SCCM)
• Experience with vendor systems
• Knowledge of telecoms such as phone systems, video conferencing and turrets would be an advantage
• Reuters & Bloomberg Professional would be an advantage
• Flexibility – all members of the Helpdesk team participate in early morning shift rotations
• Desire to learn and improve skills and knowledge
Hours of work
The Helpdesk Team currently operate two shifts 7.00 – 4.00 and 9 – 6 but this may be subject to change as the business requirements dictate
Please apply to peter@eolas.ie if you are interest in applying.