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Location: Dublin Contact: Stephen Daly Skills Keywords: CARD PAYMENTS , BANKING , FINANCIAL SERVICES
Description: My Dublin based client is currently looking for an experienced Customer Service Representative to join their expanding team in a permanent role...
Description: My Dublin based client is currently looking for an experienced Customer Service Representative to join their expanding team in a permanent role.
We are a leading multinational card payment acquirer and payment processing company. We are currently seeking experienced Customer Service professionals, ideally with a background in financial services or payment services.
Handling inbound customer calls and queries through to resolution with focus on first-time resolve
Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
Taking appropriate responsibility to process confidential information in a secure manner
Depending on experience in role, more duties may be added to help streamline process and enhance customer satisfaction with our products and services
Keeping customer informed (KCI) in accordance with set KPIs while customer queries/escalations are being resolved.
Previous experience within a call centre / customer service environment including inbound and outbound calls, preferably within the financial services or payment processing industries would be an advantage
Performance driven, and able to work under pressure and to tight deadlines.
Ability to work on own initiative, and to be a team player.
Communication skills - excellent verbal communication skills.
Professional attitude and demeanour
Ability to work a flexible schedule (which will include shift hours with some weekend work)
To view further call centre visit www.irishjobs.ie/Member.asp?Mid=824
Please register your CV with us on the following link:- www.eolas.ie/reg_form.php
Skillset: Customer Service / Support Representative / Call Centre Agent
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Location: Dublin City Centre Contact: Niamh Loftus Skills Keywords: BANKING , FINANCIAL SERVICES
Description: Asset and Liability Manager required for Top Financial Services Company based in Dublin City Centre. The Role: To fully understand and enhance the Asset Liability Committee (ALCO) process...
Description: Asset and Liability Manager required for Top Financial Services Company based in Dublin City Centre.
To fully understand and enhance the Asset Liability Committee (ALCO) process.
To review and analyse the interest rate, liquidity and market risks Balance Sheet, this includes the ability to build models and conduct scenario analysis on interest rate, liquidity and market risk metrics.
To manage the calculation of Funds Transfer Pricing (FTP) in line with ALCO approved metrics and ensure it remains robust and fit for purpose.
To assist collateral management and identify encumbrance.
To understand and support the Customer Behaviour Analysis (CBA) for both assets and liabilities
Responsibilities of the Role:
ALCO Reporting and Analysis
To assist with all documentation in the ALCO pack
To fully understand the underlying risks (interest rate, liquidity and market risks) within the balance sheet and to highlight and identify risks and propose remedial actions.
To build/enhance models that supports the above. This will involve engaging with ERM and FP&A.
To stress models and widen understanding of stresses within business.
To ensure that stresses are continually assessed for commercial relevance and propose alternatives where required.
To monitor and report on all Early Warning Indicators designed to identify risks in Balance Sheet, liquidity and capital.
To understand CBA and work with ERM and FP&A to ensure consistent approach across all reporting and modelling.
Fully understand FTP process.
Manage FTP reporting.
Propose enhancements where required.
To identify efficiencies in collateral management.
Assess the impact of regulatory change from an ALM perspective on an on-going basis
Commercial awareness of balanced sheet risks
Finance, ALM or Risk experience at a minimum
Knowledge of Basle III & CRD IV requirements a distinct advantage.
The role holder will need to demonstrate an aptitude for resolving questions and issues of a technical nature in a risk and banking environment.
Demonstrated ability to understand and resolve Financial and/or Risk Reporting issues and questions and challenge where appropriate.
Proven ability to build and assess ALM modelling
Excellent PC skills, with the role requiring extensive use of ALM systems, MS Excel and MS PowerPoint as a minimum.
This is a 1 year Fixed Term Contract position with a Top Financial Services Company based in Dublin 1.
Apply Now with your Updated CV to Nollaig@eolas.ie for more information.
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Location: Dublin Contact: Nollaig Leydon Skills Keywords: FINANCIAL SERVICES , BANKING
Description: Senior Change Manager required for Top Financial Services Company based in Dublin...
Description: Senior Change Manager required for Top Financial Services Company based in Dublin.
The Senior Change Manager will:
Manage large scale critical Change Programmes throughout Group in a timely and cost effective manner
Implement effective Change governance
Build a team by bringing together groups of people from various parts of the organisation and lead this team with a common objective
Deliver effective Stakeholder Management and communications
What are you expected to do in this Role?
Manage critical Change Programmes
To support ExCo in the implementation of critical Change Programmes across the Bank
Build a team culture in order to achieve the objective
Act as a key senior member of Change Management team, driving the programme and tracking delivery
Develop effective plans for the delivery of strategic Change objective and benefits
Highlight risks and issues and propose mitigating actions
Support development of Change Management Framework
More than 7 years experience in a Programme Management role delivering major Change programmes on time and on budget
Excellent organisation and conflict resolution skills
Proven ability to bring together, lead and motivate a Change team
Willing and able to effectively challenge internal and external obstacles
Excellent planning, forecasting and budgeting
Very well respected across functions, by peers and senior management
The successful candidate will have a strong and consistent track record in some or all of the following;
Expert working knowledge of Change programme management
Strong analytical ability to interpret relevant data with a facts based approach to decision making
Broad knowledge of the Banking / Financial Services industry
Ideally university qualified or similar to be able to meet the intellectual and technical demands of the job, or can demonstrate equivalent experience
Strong problem solving capabilities
Excellent Permanent role offering attractive Salary and benefits package.
Apply now to Nollaig@eolas.ie for more details on the role.
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Location: Dublin City Centre Contact: Stephen Daly Skills Keywords: FINANCIAL SERVICES , BANKING
Description: Application Support Analyst My Dublin city centre based client currently is looking for an Application Support Analyst to focus on financial and budgeting tools...
Description: Application Support Analyst
My Dublin city centre based client currently is looking for an Application Support Analyst to focus on financial and budgeting tools.
Act as a point of contact between the business and IT
Support the back office Systems such as Agresso, budgeting tool, student admission system and etc.
Responsible for the upkeep, configuration, and reliable operation of the systems
Providing 1st and 2nd level Helpdesk support and troubleshooting to a large, varied user group
Maintain and update the Helpdesk ticketing system, ensuring speedy response to priority requests in line with agreed service level metrics
Reporting to help enhance the level of support provided to the business
Provision of training to new/ existing users
Maintenance of documentation /technical support guides
Carryout root cause analysis on issues and document findings
Engage with stakeholders in the business and relevant vendors to resolve open queries
Support software change deployment and incident management
Validate solutions provided by vendor
Participate in large system upgrade to assist the project through implementation
Skills and Experience:
Experience working with back office systems (such as Agresso preferably).
Proven experience working in a Customer Support role.
Excellent Customer Service and Communication Skills.
Technical understanding of Financial systems (such as Agresso preferably).
Previous experience working with users, support teams and vendors.
Good teamwork and time management skills
Understanding of relational database is an advantage
Self-motivated and the ability to work on own initiative
This is an excellent role with a market leading client offering a strong salary the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration
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Location: Dublin Central Contact: Stephen Daly Skills Keywords: AGILE , MS PROJECT , INVESTMENT BANKING , FINANCIAL SERVICES
Description: Programme Manager The Programme Manager will facilitate all aspects of large development projects including requirement gathering, design and development, testing and implementation...
Description: Programme Manager
The Programme Manager will facilitate all aspects of large development projects including requirement gathering, design and development, testing and implementation. This will include standardizing and following all project management policies, processes and methods.
The Programme manager will also be responsible for managing Status Reporting, Financial Reporting and providing governance across multiple project portfolios.
This individual will facilitate across a global technology team of project managers in different locations to deliver "best in class solutions" with a direct impact to AIS business and its clients.
Must be able to work collaboratively with External Clients, business partners, other IT members across Investment Services Technology.
Acts as an advocate for change management, encourages innovation and creativity in technology solutions.
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Contributes to the achievement of multiple teams' objectives.
Advanced degree in computer science or a related discipline, or equivalent work experience required
12 + years of experience in systems analysis and programme development with related supervisory, management and administrative experience required
experience in the securities or financial services industry is a plus.
Must have experience facilitating a projects across multiple locations, multiple companies and software vendors.
Experience in Agile development methodologies and PMP certification is also a plus.
Strong technical background within an n-tier global application environment
Strong Knowledge Project Management Tools i.e. MS Project, JIRA
Strong communication and presentation skills
Experience within Banking/Financial Services in areas of Asset Servicing
Strong team management skills and experience working with global teams
Knowledge of Accounting, Custody and Securities processing platforms
Knowledge of Agile / Lean
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
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