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CA Jobs Dublin Ireland

The job search on the left helps you to find the perfect CA jobs in Dublin Ireland. Browse through a large selection of CA roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract CA jobs and permanent CA jobs.

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ref: EW9682

CUSTOMER SERVICE

Location: Dublin Contact: Stephen Daly Skills Keywords: CARD PAYMENTS , BANKING , FINANCIAL SERVICES

Description: My Dublin based client is currently looking for an experienced Customer Service Representative to join their expanding team in a permanent role...

Description: My Dublin based client is currently looking for an experienced Customer Service Representative to join their expanding team in a permanent role.
Description:

We are a leading multinational card payment acquirer and payment processing company. We are currently seeking experienced Customer Service professionals, ideally with a background in financial services or payment services.


Roles/Responsibilities:
• Handling inbound customer calls and queries through to resolution with focus on first-time resolve
• Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer – escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
• Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
• Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
• Taking appropriate responsibility to process confidential information in a secure manner
• Depending on experience in role, more duties may be added to help streamline process and enhance customer satisfaction with our products and services
• Keeping customer informed (KCI) – in accordance with set KPI’s while customer queries/escalations are being resolved.

Experience
• Previous experience within a call centre / customer service environment including inbound and outbound calls, preferably within the financial services or payment processing industries would be an advantage
• Performance driven, and able to work under pressure and to tight deadlines.
• Ability to work on own initiative, and to be a team player.
• Communication skills - excellent verbal communication skills.
• Professional attitude and demeanour
• Ability to work a flexible schedule (which will include shift hours with some weekend work)
To view further call centre visit www.irishjobs.ie/Member.asp?Mid=824
Please register your CV with us on the following link:- www.eolas.ie/reg_form.php
Skillset: Customer Service / Support Representative / Call Centre Agent

Do you seek the challenge of developing complex interfaces? Perhaps you are a CA wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

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