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Location: Dublin Contact: Stephen Daly Skills Keywords: CARD PAYMENTS , BANKING , FINANCIAL SERVICES
Description: My Dublin based client is currently looking for an experienced Customer Service Representative to join their expanding team in a permanent role...
Description: My Dublin based client is currently looking for an experienced Customer Service Representative to join their expanding team in a permanent role.
We are a leading multinational card payment acquirer and payment processing company. We are currently seeking experienced Customer Service professionals, ideally with a background in financial services or payment services.
Handling inbound customer calls and queries through to resolution with focus on first-time resolve
Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
Taking appropriate responsibility to process confidential information in a secure manner
Depending on experience in role, more duties may be added to help streamline process and enhance customer satisfaction with our products and services
Keeping customer informed (KCI) in accordance with set KPIs while customer queries/escalations are being resolved.
Previous experience within a call centre / customer service environment including inbound and outbound calls, preferably within the financial services or payment processing industries would be an advantage
Performance driven, and able to work under pressure and to tight deadlines.
Ability to work on own initiative, and to be a team player.
Communication skills - excellent verbal communication skills.
Professional attitude and demeanour
Ability to work a flexible schedule (which will include shift hours with some weekend work)
To view further call centre visit www.irishjobs.ie/Member.asp?Mid=824
Please register your CV with us on the following link:- www.eolas.ie/reg_form.php
Skillset: Customer Service / Support Representative / Call Centre Agent
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