Description: A large US multinational is looking for a SAP CRM Business Analyst with good Configuration skills and a solid knowledge of SAP CRM and other Demand Chain modules
Scope of responsibility:
The CRM Business Analyst plays an integral role in applying technology to streamline and add value to existing and new business processes by:
• Leading complex projects of a cross-functional nature.
• Act as the regional expert for the functional area (CRM/ITSM) for both technical and process related aspects.
• Ensuring appropriate subsidiary involvement in project teams to build ownership for solutions.
• Applying conceptual knowledge and technology to solve complex business processes and procedural problems.
• Manage and/or perform the design, testing and application of SAP systems in line with agreed timeframes, business requirements and global standards.
• Consult to the business, supporting utilisation of the implemented SAP solutions.
• Supporting the Business in complex Change Management programs
• Responsible for co-ordination of a group of business subsidiaries in regard to overall support and issue resolution
• Assignment to key projects per the Global IT project grid, e.g. implementation or development of further SAP functionality for the group.
Qualifications & Education:
A minimum of a Bachelors degree in Computer Science, Mathematics, Business or Engineering or other related discipline. Appropriate SAP qualifications or experience required.
Business & Technical Experience:
• Minimum of 2-3 year in-depth experience, including configuration, in SAP CRM
• Experience of one or more of the following sub-modules of CRM will be a distinct advantage:
- IT Service Management (ITSM)and/or Customer Interaction Centre (CIC)
• Full SAP implementation lifecycle experience will be a distinct advantage
• Strong business process knowledge/experience in Customer Relationship Management or IT Support/Service Centres
• Basic level of ABAP programming an advantage
• Project management experience a distinct advantage
• Fluency in English is essential
Excellent salary and benefits Package.
Please apply to Peter Kirby at peter@eolas.ie if you are interested.

Description: An opportunity exists within the Customer Relationship Marketing (CRM) team in Marketing of a leading Financial Services Company for a highly skilled and experienced Datamining Analyst.
This is a permanent, full time, position based with a Top Financial Services Company based in Dublin City Centre.

The CRM team is responsible for the development and delivery of campaigns into the branch, telephone and online channels.
The objective is to find commercially successful ways of driving cross-sales and higher product holdings across key customer segments.

The Role:
• Lead the development of analytics models using the SAS analytics suite. The focus of this work is to use sophisticated analytical techniques to determine which customers have high propensity to purchase specific products.
• Develop propensity models for key products that deliver strong uplift.
• Manage models through their lifecycle to ensure they deliver ongoing success.
• Develop the models to input into the development of the next best offer capability.
• Contribute to the ongoing build and maintenance of the Marketing Data Warehouse.
• Work closely with the wider members of the team to build a dynamic and commercially focused campaign process.
• Manage the delivery of ‘Return on Investment’ in-campaign and post-campaign reporting.
• Provide customer profiling, marketing reporting and segmentation analysis as required.
• Provide ad hoc analysis as required to support key commercial decisions and business case development.
• Coach other members of the team to support the development of a wider and deeper analytical/modelling capability within the business.
• Liaise with external vendors, such as SAS, to ensure we are getting the most out of the analytical tools.
• Work to ensure that the wider CRM infrastructure is aligned with and integrated as required with key systems (SAS, SMART, BICC etc.)


The Person:
The ideal candidate will have a degree in statistics or a similar discipline. They will have proven commercial experience and the ability to apply statistical analysis to drive outstanding commercial results.

They will also have:
• proven experience, ideally within financial services industry
• SAS Enterprise Miner, SAS Enterprise Guide
• advanced Microsoft Access and Excel skills
• strong team and interpersonal skills
• strong written and verbal communication skills
• proven problem solving skills
Apply now to nollaig@eolas.ie for full details on the attractive Salary and benefits package available.

Description: Excellent New Opportunity for a Sales & Marketing Specialist to work for a leading Company based in South Co Dublin.
Reporting to: Head of Sales and Marketing

Description of Role:
-Inside Sales support including marketing event follow up, responding to web and other inbound queries and coordination of follow up with field sales.
Monitor industry online and other media to identify new contacts.
-Administration support for global sales team including management of CRM contact base, order processing, electronic and document filing systems.
Management of customer support and maintenance renewal programs.
-Coordination of all outbound marketing events such as global trade shows, channel partner events and customer seminars.
-Assisting marketing team with supply chain activities such as web design, print, advertisers, PR/press release distribution, trade show suppliers.

Key requirements:

-3 years plus experience in sales and marketing administration, ideally in global high tech
-Third level qualification in IT and/or marketing or equivalent experience
-Highly proficient in MS Office, CRM tools and sales admin processes.
Experience with salesforce.com would be ideal, though not essential for the right candidate
-Excellent communication skills and confidence to deal with international customer base
-Attention to detail and commitment to delivering the best
-Proven ability to meet deadlines in a multitasking, fast paced global sales and marketing environment
Apply now to nollaig@eolas for further details on the role.
Attractive Salary and Package on Offer..

Description: My client is looking to hire an experienced CRM Consultant with experience in design, development and rollout of Saratoga/CDC CRM Software …

This is a 12 month fixed term contract - Salary Negotiable
In a development role:


•Design of CRM system changes

•Development of systems to specification using structured techniques.

System & Integration testing



In a support role:


•Support & maintenance of a CRM system in live operation

•Support 3rd party supplied systems.

•Providing support to users for ad-hoc queries

•Proactive monitoring of live systems




The ideal candidates will possess:



•Analysis and problem solving skills

•Experience of producing clear documentation.

•Knowledge and experience of relational database design.

•At least 1 year’s experience of some or all of the following:
Oracle Tools, a CRM system and VB.

•Knowledge of Saratoga/CDC Software CRM system is essential.

•Be customer focused with excellent interpersonal skills and an ability to communicate effectively with management, users and other IT team members

•The ability to work to tight deadlines whilst meeting customer expectations




Only apply if you have specific Saratoga CRM experience – please highlight in CV



Interviewing Immediately




If you are interested in this role – please send me in an updated CV to lorraine@eolas.ie along with your salary expectations and availability or feel free to call me on 003531 286 66 66