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Location: Dublin Contact: Steven Hegarty Skills Keywords: ACTIVE DIRECTORY , FIREWALL BASICS, WINDOWS SERVER 2008R2
Description: Help Desk Engineer The Job My client are hiring for an energetic first line helpdesk engineer who is looking to fast track their career in IT...
Description: Help Desk Engineer
My client are hiring for an energetic first line helpdesk engineer who is looking to fast track their career in IT. We offer a great place to work and a focussed environment in which you will be expected to develop your skills (Microsoft, Fortinet, ShadowProtect) through our structured training programme. In reward for your hard work we offer a set of fast track salary reviews that are commensurate with your performance industry certifications. You will work as part of team both on help desk and in deployment scenarios as your skills develop.
My client is a provider of Managed IT Support Services and Solutions to the SME sector in the greater Dublin region. We provide fully outsourced IT and helpdesk solutions to our clients managing all points of contact and vendor relationships into the mix. We are proactive by nature and employ the best and most recent remote management and professional services systems to give us the competitive edge.
Full-time Permanent Position
Location: Dublin City Centre
Responsibilities You will work as part of a helpdesk team and after a period of initial training your responsibilities will include:
Logging first line requests and incidents received via phone, email and in-person - into the Service Management system.
Ensure that the highest standards of Customer Focus are demonstrated at all times.
Ensuring that all clients both internal and external are dealt with in a friendly, efficient and timely manner.
Responsible for frontline Incident & Problem management ensuring that all incidents are resolved in a timely manner or escalated to appropriate engineer level support.
Responsible for contributing to project-based activity time-permitting.
Ensure that established procedures and controls are adhered to at all times. Also responsible for highlighting if / when procedures or controls have changed so that documentation can be updated. In short be well organised.
Full understanding of the Service Level Agreements (SLA) in place with our customers. Also, to ensure that these SLAs are adhered to as far as is possible and that all exceptions are escalated to Service Desk Management.
Demonstrate high levels of written, oral and interpersonal communication skills, ensuring that all interactions with customers, co-workers and management are done in a friendly and courteous manner.
Strong customer focus with the ability to record, resolve and/or escalate Service Related queries both within the customers and also directly with Vendors - and ensure that all customer related issues/queries are managed to resolution within agreed customer SLA timeframes.
Must have 1-2 years prior Network Support and helpdesk experience, with 1 years experience in On-Site Server Installations and Trouble-Shooting of Networking Issues
Must have experience of Installation & Support of Windows Client OS 7 and above, Windows Server 2008R2 and above, Active Directory, Core networking, firewall basics, basic Exchange Server 2007 or later management.
Education & Qualifications:
3rd Level Diploma/Degree a benefit.
MCP, MCSA or MSCE in Microsoft technologies or equivalent.
Any other relevant qualifications.
25000 - 30000
Steven for a full detailed job description 01-2866666
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Location: Dublin City Centre Contact: Stephen Daly Skills Keywords: MQ , FIREWALL , ROUTERS , CCNA
Description: My Dublin based financial client is currently looking for an Infrastructure Specialist to join their team to help provide infrastructure support for the application...
Description: My Dublin based financial client is currently looking for an Infrastructure Specialist to join their team to help provide infrastructure support for the application. They also want this individual to assist in client implementations to the regional Implementation personnel.
Provide support and facilitate answers to any queries with respect to the infrastructure.
Provide the necessary support for setup of the infrastructure configuration needed for client testing and production environments.
Interact with Implementation personnel, partner systems and client infrastructure teams to facilitate any new infrastructure / connectivity needs
Provide Level 3 infrastructure support
Coordinate periodic application COB (Disaster Recovery) tests.
Troubleshoot and coordinate the resolution of failures within the messaging / file transfer systems.
Solid working knowledge of communications and networks, IP protocol, firewalls, routers
Understanding of MQ Operations, including setup and function of Queues, Queue Managers, Channels, Message Flow between multiple platforms
Understanding of Public Key Encryption including different types of encoding and methods
Understanding of FTP commands and scripts, including secure transmission methods between source and destination points.
Understanding of NAS File Structure, account control and permissions between multiple platforms
Understanding of NDM setup and connectivity, including message flow
Understanding of Unix and Windows file structure and permission rules, along with account types
Very good written and verbal communication skills
Able to make decisions and operate independently when needed as well as work within the larger global team.
Able to build and maintain relationships with partner applications and various stakeholders.
Proficiency in a high-level programming language, such as Java
Able to write shell scripts
Relational database experience, running SQL queries
Experience with data transformation tools, such as Ab Initio or Informatica.
Experience with scheduling products, such as Autosys
Experience working in a financial institution
Education Level: Bachelors Degree or equivalent
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
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Location: Dublin Contact: Peter Kirby Skills Keywords: CISCO , FIREWALL , CCNA , , SWITCHES , ROUTERS
Description: Overview: My client excellent based in Dublin City Centre are currently recruiting for a Cisco Voice Engineer to join their existing team. This is with an excellent Financial Services client...
My client excellent based in Dublin City Centre are currently recruiting for a Cisco Voice Engineer to join their existing team. This is with an excellent Financial Services client.
A Cisco Voice Support Specialist position specialising in 2nd Level Telephony support is available within this large Financial Services organisation. This position is within the Telecoms department of an IT Infrastructure division.
The successful candidate will work as part of a dynamic team environment, providing 2nd level telephony support to our internal customers on one of the largest Cisco core and branch networks within Ireland.
Technologies used in this department include: Cisco Call Manager, Cisco Telepresence, Unity Connections Voicemail Manager, Enterprise Wireless, Cisco Switches/Routers, Cisco Firewalls.
Knowledge and Experience
Daily administration and 2nd level support of the entire Voice network, including incident management, request fulfilment and vendor management.
Provide support to all end users of the Voice network across the organisation.
Adherence to IT Incident, Problem & Change procedures to ensure availability, security and reliability of the production environment.
Participation in and support of major voice projects.
2+ years experience in 2nd Level Cisco Voice network support and administration (Call Manager, Unity Connections Voicemail Manager).
CCNA qualification advantageous.
CVoice qualification advantageous.
1+ years VoIP experience advantageous.
Cisco routing/switching experience advantageous.
ITIL V3 Foundation Working knowledge essential.
Excellent customer service attitude and the ability to interact with people in a professional manner are required. Takes personal responsibility for resolving difficult, contentious or complex issues.
Ability to identify and analyze issues and problems, develop solutions and use judgment to make sound and dependable decisions.
Ability to contribute to positive team environment by assisting co-workers whenever necessary to enhance the professional development of everyone within the team.
Ability to communicate with own team members, other support areas, vendors and customers, exchanging ideas, information and instructions in a clear and concise manner.
Proven ability to work on own initiative and as part of a project team.
A minimum 2.2 degree and/or Leaving Certificate or equivalent.
Academic Qualification: Computer Science Degree
Very attractive Remuneration Package.
For more information and to apply please email an updated CV to email@example.com or call 01 286 6666
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Location: Dublin City Centre Contact: Lorraine Bracken Skills Keywords: MCSE , CCNA , FIREWALL , NETWORKS , VPN
Description: Senior Systems Engineer Are you stuck in your career? Do you feel like you are stuck in your career development? You started 3 years ago as part of a structured helpdesk team and then looked...
Description: Senior Systems Engineer
Are you stuck in your career?
Do you feel like you are stuck in your career development? You started 3 years ago as part of a structured helpdesk team and then looked to sharpen your skills that you have attained through training and industry certification. You want to get your hands on servers, virtualisation solutions, firewalls and core networking but cannot. There are always two or three people ahead of you in line for those roles. If you are interested in breaking that mould read on.
Is this you?
Are you a self-starter someone who actively develops their skills through training and certification?
Are you good communicator? Can you deal with every manner of individual under both normal and stressful environments?
Are you organised? Do you think and plan before you act have you experienced doing this the wrong way around and learned from it?
Do you revel in testing and trying out new technology and applying it for the benefit of end users?
Do you work well in a team environment? Can you lead people, share information and processes with your team?
Do you possess these skills?
Knowledge and experience in the following:
Have you spent 3+ years working in a structured helpdesk (Level 1-3)managed service environment or part of a larger IT team.
Have you knowledge and experience of SME IT rollouts or larger scale server management?
Knowledge of backup and disaster recovery.
Strong knowledge and experience of server and desktop virtualisation technologies.
Knowledge of firewall /VPN technologies and core networking principals.
Knowledge of Citrix of alternative remote desktop delivery solutions (VDI, Server based computing).
Are you serious about your career?
We are looking for someone that understands the discipline of learning. What is essential for us though is that you have pursued a continual professional development since working in IT.
This is best represented by industry certifications.
3rd Level Degree/Masters
Minimum Requirements MCSA / MCSE
Citrix, VCP, CCENT, Firewall technologies (please specify), Security products (Unified threat management, wireless or relevant other technology certifications.)
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
Skillset: Engineer/ MCSA /MCSE / Helpdesk/Desktop
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