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Location: Dublin West Contact: Peter Kirby Skills Keywords: GERMAN
Description: German Technical Support Analyst - €26-34k per annum plus benefits My client is a large Multi-national whom set up their own internal Service Centre to deal their own in house Technical Customer...
Description: German Technical Support Analyst - €26-34k per annum plus benefits
My client is a large Multi-national whom set up their own internal Service Centre to deal their own in house Technical Customer Support Desk of 20,0000 users across EMEA. They are looking for a German and English speaking Technical Support Engineer for their existing team.
Specific Role & Responsibilities
The Service Centre Analyst will be expected to:
• Respond to users requests for information and assist in problem resolution.
• Maintain contact with users on operational and production problems.
• Continual follow up with site support teams and co-workers to ensure resolution and customer satisfaction.
• Develop in depth knowledge of IT support tools for monitoring and reporting.
• Represent IT Service Center on project teams relating to internal efficiencies and new support areas and external projects.
Qualifications & Experience
• Bachelor's degree (preferred majors in Computer Science, Information Technology, Mathematics, Engineering or Business) OR equivalent related work experience.
• Minimum of two (2) years of experience in Information Technology.
• Minimum of two (2) years of experience supporting MS Operating Systems and products ( XP and above).
• Native /Fluent German with native/fluent English.
• Ability to work early mornings and evenings.
Please apply ASAP if interested in this role.
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