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Location: Dublin (M50) Contact: Peter Kirby Skills Keywords: FINANCIAL SERVICES , LIFE ASSURANCE , INSURANCE
Description: Business Application Support Specialist - IT Department Permanent - 50-65k per annum plus a strong benefits package MAJOR JOB RESPONSIBILITIES You will be required to work on complex support...
Description: Business Application Support Specialist - IT Department Permanent - 50-65k per annum plus a strong benefits package
MAJOR JOB RESPONSIBILITIES
You will be required to work on complex support tasks that require both depth and breadth of knowledge in a number of technologies and the business
Ability to work on multiple tasks at a time.
Escalate issues to Application Support and Senior IT Services Management
Support acceptance of applications into Production from IT Projects and IT PMO teams ensuring they meet the agreed acceptance criteria as per IT Services Handover Checklist.
Proactively reduce call volumes by analysis and identification of root cause and eliminate.
Resolve business enquiries and issues in a timely manner (within agreed SLA)
Monitor and review daily incident reports routing issues to relevant vendor support desks.
Work with internal and external services providers to ensure service excellence
Ascertain and evaluate user requirements for changes or enhancements to existing business information applications
Troubleshoot and modify complex software systems using disciplined software development processes.
Build key relationships with external providers and contractors, and ensure issues are resolved with their assistance within the agreed SLA
3-5 or more years experience of development (preferably financial services banking or Insurance industry) experience of multiple programming languages (OO) and systems.
Experience of systems integration and knowledge in EDI space.
Any experience working with 3rd party platform software
KEY SKILLS & COMPETENCIES
IT Degree, technical training or equivalent work experience
Excellent client-facing and customer service skills
Ability to work as a team member and on your own initiative
Self-starter with a proactive approach
Excellent interpersonal and communication (oral & written) skills. An ability to present & discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
Proven problem solving ability
Must be methodical, high degree of accuracy and attention to detail
Participate in cross functional IT support
Document systems, applications and new procedures to Industry standards
Ability to work from a task queue while adhering to the strict SLAs
Please apply if this role is suitable to your skills and experience to date.
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Location: Dublin Contact: Peter Kirby Skills Keywords: INSURANCE
Description: Product Writer - Insurance (XML/ Insurance Skills a must) Location - Dublin Salary - 31,000 - 55,000 based on experience Our client, a proactive and forwarding thinking insurance company with...
Description: Product Writer - Insurance (XML/ Insurance Skills a must)
Location - Dublin
Salary - 31,000 - 55,000 based on experience
Our client, a proactive and forwarding thinking insurance company with a strong presence in the Irish motor insurance markets, are seeking an to attract a talented Product Writer to join the Group.
The role is to primarily support the Insurance Product and Underwriting teams by designing, building and maintain Motor Insurance and other related product rules within the rating engine for internal and external systems.
Develop new products in the rating engine using knowledge of Insurers products and insurance industry practices
Maintain products in line with business as usual processes, performing bug fixes, rate updates and enhancing functionality to products on the rating engine
Act as a reference point for internal and external contacts maintaining a good professional relationship with the key people in each area
Investigate and perform analysis on issues to determine their priority and root cause
To undertake other reasonable responsibilities and projects as instructed by their line manager
Where applicable, to adhere to Company processes with regard to compliance standards
Key Skills and Knowledge:
Logical problem solving and coding skills and willingness to learn
Enthusiasm for integrating systems regardless of message formats, integration processes and toolsets.
Attention to detail and managing delivery to stringent time scales
Excellent communication skills with business and product analysts and other colleagues
The company offers, a highly competitive remuneration package, excellent benefits and fantastic opportunities for personal long term and career development. They have been recognised as one of the top Irish employers nationally and place a real value on employee engagement, and training and development.
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Location: Dublin City Centre Contact: Nollaig Leydon Skills Keywords: ANALYSIS , FINANCIAL SERVICES , INSURANCE
Description: Excellent Permanent role available for a Business Analyst with General Insurance Industry experience based in Dublin...
Description: Excellent Permanent role available for a Business Analyst with General Insurance Industry experience based in Dublin.
In particular the role is responsible for:
Ensuring the designed solution meets the business vision and requirements, and is aligned to the objectives of the overall Business Change Programme.
Gain an understanding of core systems, their components and processes, and the interfaces and dependencies between the various system components including legacy systems
Work with the Business to assist them in choosing feasible solutions to match their requirements
Work with the Business to provide innovative ideas to achieve the business objectives as outlined by the Change Programme
Provide mapping for business requirements to system components
Develop High Level design documentation for approved concepts
High Level estimation to assist in the feasibility / selection phase of a project
Conduct reviews / walkthroughs of detailed designs to ensure specifications reflect the agreed requirements
Ensure the solutions are in line with the enterprise architecture
Carry out impact assessments and estimation as part of the Change Request process
Implement and manage a Design Authority forum as needed
Reporting providing timely reports on status and findings
Skills and Experience
Ideally have up to 6 years experience as a Business Analyst in a business and IT solutions environment, ideally in financial services/insurance industry. Insurance experience a considerable plus.
Strong track record in delivery of complex solutions.
Proven experience in driving for results, continually focusing on achieving positive, concrete outcomes.
Ideally educated to degree level, or have similar professional qualification related to your discipline.
Proven ability to assess and understand business problems.
Clear ability to determine and address business requirements with effective technical solutions.
Strong process and operating model (re)design experience.
Able to effectively estimate the effort required to plan, architect and deliver solutions and to correctly set customer expectations.
Strong organisational skills, clear self-starter with ability to make decisions independently, escalating appropriately.
This is a fantastic opportunity for someone who wants to take their career to the next level.
My Client is offering an attractive Salary with bonus and excellent benefits package to the right candidate.
Apply now to Nollaig@eolas.ie
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