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Location: Dublin (M50) Contact: Peter Kirby Skills Keywords: FINANCIAL SERVICES , LIFE ASSURANCE , INSURANCE
Description: Business Application Support Specialist - IT Department Permanent - 50-65k per annum plus a strong benefits package MAJOR JOB RESPONSIBILITIES You will be required to work on complex support...
Description: Business Application Support Specialist - IT Department Permanent - 50-65k per annum plus a strong benefits package
MAJOR JOB RESPONSIBILITIES
You will be required to work on complex support tasks that require both depth and breadth of knowledge in a number of technologies and the business
Ability to work on multiple tasks at a time.
Escalate issues to Application Support and Senior IT Services Management
Support acceptance of applications into Production from IT Projects and IT PMO teams ensuring they meet the agreed acceptance criteria as per IT Services Handover Checklist.
Proactively reduce call volumes by analysis and identification of root cause and eliminate.
Resolve business enquiries and issues in a timely manner (within agreed SLA)
Monitor and review daily incident reports routing issues to relevant vendor support desks.
Work with internal and external services providers to ensure service excellence
Ascertain and evaluate user requirements for changes or enhancements to existing business information applications
Troubleshoot and modify complex software systems using disciplined software development processes.
Build key relationships with external providers and contractors, and ensure issues are resolved with their assistance within the agreed SLA
3-5 or more years experience of development (preferably financial services banking or Insurance industry) experience of multiple programming languages (OO) and systems.
Experience of systems integration and knowledge in EDI space.
Any experience working with 3rd party platform software
KEY SKILLS & COMPETENCIES
IT Degree, technical training or equivalent work experience
Excellent client-facing and customer service skills
Ability to work as a team member and on your own initiative
Self-starter with a proactive approach
Excellent interpersonal and communication (oral & written) skills. An ability to present & discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
Proven problem solving ability
Must be methodical, high degree of accuracy and attention to detail
Participate in cross functional IT support
Document systems, applications and new procedures to Industry standards
Ability to work from a task queue while adhering to the strict SLAs
Please apply if this role is suitable to your skills and experience to date.
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