Description: My Dublin City Centre Financial Services client currently requires an experienced Business Process Analyst with experience of Transfer Agency to join their expanding team.

SUMMARY
• Analyzes operations procedures, processes, and problems to identify areas for automation or improved workflow.
• Reviews workflow to evaluate effectiveness and proposes system changes to improve productivity.
• Interacts with staff in analyzing existing operational procedures and interpreting how client needs can be better met.
• Details client and business requirements for management approval.
• Works as part of the project team to design, UAT and roll out projects.
• Supplies operational support to users for new and existing systems.

PRINCIPAL RESPONSIBILITIES
• Reviews existing procedures, processes, and problems and recommends where automation or improved processes can be implemented.
• Investigates and identifies root causes of errors.
• Re-engineers processes to ensure that client needs are met and efficient processes are in place.
• Interacts with staff in systems and operations to formulate and implement solutions to improve processing.
• Determines business requirements. Prepares feasibility and cost effectiveness proposals for the docket meetings
• Helps management priorties workload to meet urgent client requests and emergency fixes and longer term solutions
• Creates and writes procedures for manual workflow or system changes for the work area.
• Coordinates testing of new systems and system modifications in accordance with NT’s SDLC Policy.
• Writes proposals for system changes/enhancements. Implements new efficiencies to improve accuracy and timeliness and reduce costs.
• Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with Northern Trust project frontier.
• Coordinates work station set up, selecting appropriate technology.
• Instructs staff on new system procedures.
• Provides technical support for system exception processing for staff in an area.

SKILLS / EXPERIENCE
• Knowledge of transfer agency system capabilities, preferably QFAS or Multifonds.
• A working knowledge of SWIFT and/or exposure to Web based technology would be advantageous but not critical.
• Knowledge of system capabilities, usually obtained through formal training or experience with PC or mainframe applications, is required to assess automation possibilities.
• Strong knowledge of Fund Administration with particular emphasis on the Transfer Agency.
• Advanced analytical skills at Business and Project level.
• Strong organizational and time management skills.
• Can work methodically and on own initiative

Description: My Dublin City Centre based Financial client currently requires an experienced Application Support Analyst to join their existing team in a permanent role. The successful candidate will possess 3+ years experience in an Applications Support role in a Financial Services environment. A strong understanding of Financial Instruments would be an advantate. This is an excellent role with a leading company offering a top salary and benefits package, should you be interested please contact Stephen Daly on 01 2866666 or stephen@eolas.ie for immediate consideration.