Description: My client is setting up a new IT multi-lingual Service Support Centre in Ireland. The role is to work directly with a large US Corporate multi-national Company setting up their own direct Service Centre as they don't want to use the outsourcing model. Please note: These roles are not with HP or IBM etc in case you already work there. This is a great opportunity for a Technical Italian Speaking candidate with a technical background to work for a client directly. They are looking intially for 3-4 fluent Italian/ English speakers with an IT background/ qualification. They are all permanent roles

- Graduate 0-1 years experience with fluent in the languages required: 25k per annum plus benefits
- 1-2 years years experience with fluent in the languages required: 28-30k per annum plus benefits
- 2-4 years experience with fluent in the languages required: 30k plus per annum plus benefits

Specific Role & Responsibilities
The Service Centre Analyst will be expected to:

•Respond to users requests for information and assist in problem resolution.
•Maintain contact with users on operational and production problems.
•Continual follow up with site support teams and co-workers to ensure resolution and customer satisfaction.
•Develop in depth knowledge of IT support tools for monitoring and reporting.
•Represent IT Service Center to project teams for assistance in determining impact of related projects.

Qualifications & Experience
•Bachelor's degree (preferred majors in Computer Science, Information Technology, Mathematics, Engineering or Business) OR equivalent related work experience.
•Minimum of two (2) years of experience in Information Technology.
•Minimum of two (2) years of experience supporting MS Operating Systems and products (2000, XP).
•Native Italian with fluent English.
•Ability to work early mornings and evenings.
Preferred Qualifications:
•Work experience in a technical call center / help desk.
•A+ certified.

Please apply ASAP if interested in a new opportunity.

Description: My client is looking for a Italian Helpdesk IT Technical Analyst.
Specific Role & Responsibilities
The Service Centre Analyst will be expected to:

•Respond to users requests for information and assist in problem resolution.
•Maintain contact with users on operational and production problems.
•Continual follow up with site support teams and co-workers to ensure resolution and customer satisfaction.
•Develop in depth knowledge of IT support tools for monitoring and reporting.
•Represent IT Service Center to project teams for assistance in determining impact of related projects.

Qualifications & Experience
•Bachelor's degree (preferred majors in Computer Science, Information Technology, Mathematics, Engineering or Business) OR equivalent related work experience.
•Minimum of two (2) years of experience in Information Technology.
•Minimum of two (2) years of experience supporting MS Operating Systems and products (2000, XP).
•Native Italian with fluent English.
•Ability to work early mornings and evenings.
Preferred Qualifications:
•Work experience in a technical call center / help desk.
•A+ certified.

Please apply ASAP if interested in a new opportunity.