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Location: Dublin City Centre Contact: Nollaig Leydon Skills Keywords: ITIL , NETWORKS
Description: Infrastructure Architect required for Top Company based in Cork. Excellent Permanent Role offering a fantastic opportunity for the right candidate...
Description: Infrastructure Architect required for Top Company based in Cork.
Excellent Permanent Role offering a fantastic opportunity for the right candidate.
To interpret and translate business priorities and strategies into IT architecture requirements, planning and decision making consistent with strategy
Set the direction for infrastructure aspects on all current and future projects ensuring alignment with architecture standards.
Work across all infrastructure foundations to comprehend and recommend improvements and enhancements to existing and future implementations
To provide IT solution/architecture design, subject matter expertise, project & technical leadership within the Shared Services (SSC) team and to Divisions
Provide expert technical subject matter expertise across the breadth of technologies and solutions such as desktop, data centre, server, storage, network, database, security and any other infrastructure;
Technical solution architecture and design;
QA work of third parties.
Delivery of IT projects within the SSC, and support business programmes as appropriate;
Area of Responsibility: Infrastructure Architecture:
Development of architectural strategy, including technology standardization and modernization. Align architecture strategy with business needs. Ensure infrastructure project portfolio factored into 3 year plans
Ensure the exploitation of IT across the enterprise is effective and efficient
Define infrastructure architecture principles, standards, and templates
Define infrastructure solutions and designs: overview and vision, conceptual, component and physical architectural models.
Strategically analyse the risks, benefits, and opportunities associated with a solution. Review designs for standards and compliance
Area of Responsibility: Project Delivery
Establish the project plan, deliverables and resources requirements, in the context of the project governance structure and project milestones.
Ensure alignment with PMO standards during the full project lifecycle
Manage the plan, budget and resources.
Area of Responsibility: Support Service Delivery
Support the integration and transition of new solutions/services into live operations
Provide subject matter expertise in support of ITIL processes when necessary (e.g. Incident, Problem and Change management)
Provide subject matter expertise in support of IT Security and controls
Third Level IT or Engineering Qualification
Experienced in Service Management and ITIL processes
Expansive Experience of systems management in a 24 x 7 highly available environment, including ITIL best practices;
Project lead experience;
Technical leadership role in delivering IT systems and solutions across a wide variety of infrastructure areas such as Desktop, Data Centre, Networks, Servers, Storage, Databases, IT Security;
Familiarity with architecture frameworks (e.g. TOGAF), standards and principles
Experience of working in an IT Infrastructure shared Services Environment
Database and Systems Concepts and Internetworking
High Availability and Disaster Recovery solutions;
UNIX, Wintel SAN storage Architecture and Administration
Apply now to Nollaig@eolas.ie or call 01 286 6666 for more details on the role.
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Location: Dublin (Off M50) Contact: Peter Kirby Skills Keywords: EPOS , ITIL , WINDOWS 7 / 8
Description: Senior Service Desk Analyst - New Service Desk Team within the Retail Sector Industry...
Description: Senior Service Desk Analyst - New Service Desk Team within the Retail Sector Industry.
A leading retailer based in Dublin, with operations in Ireland and the UK, is seeking an experienced Service Desk analyst.
This important role ensures and maintains the highest levels of client satisfaction for its retail and corporate users. You will also create support documentation and assist in the definition, establishment and implementation of standards, policies, SLAs and work flow procedures for the effective operation of the Service Desk.
You will also ensure all technical issues are quickly resolved, oversee appropriate follow up, and make certain that issues are passed off from shift to shift as well as oversee the service performed by 3rd party vendors.
The goal is to make sure that customer value is maintained to the highest standards set forth by the company.
Provide technical support for (point of sales) POS systems and other retail applications
Provide technical support to internal employees at Corporate Head Office.
Properly escalate unresolved queries to the next level of support internally or to external partners
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Training users on all aspects of the software/Stock Audits/Operations
Work pro-actively and efficiently in a collaborative team environment.
This position requires strong problem solving skills. This person should be detail oriented and have strong customer service skills.
5+ years work experience in an enterprise level support environment.
Experience with multi-unit retail or POS applications, distributed application support, receipt printers, EFT hardware and retail help desk support.
ITIL knowledge and experience a distinct advantage
Excellent sense of urgency and timeliness of client needs
Ability to effectively work directly with Application Development, Infrastructure, Operations, Marketing, distribution, Customer care and other internal and external resources on a technical level to provide service functions to our internal and external customers.
Background in a wide variety of technical disciplines: Hardware and software development, system/application administration, technical support and basic networking.
Demonstrated ability to work with minimal direction and exercise strong initiative, judgment and confidentiality
A proactive attitude towards problem identification and resolution
Effectively demonstrate patience and understanding of users expectations of immediate problem resolution
Please apply ASAP if you are interested in the role.
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Location: Dublin Contact: Nollaig Leydon Skills Keywords: LOTUS NOTES , MS-EXCHANGE , ITIL
Description: Mail Messaging Lead required for Top Financial Services Company...
Description: Mail Messaging Lead required for Top Financial Services Company.
5-10 years expertise in the field of Customer Service Management and Relationship Management in the IT Infrastructure area
Experience working in an environment based on best practice frameworks such as ITIL
Sound knowledge of IT infrastructure technologies
10+ years expertise with Lotus Notes/Domino infrastructures 5 to 10 years expertise with Microsoft Exchange
Experience with large scale Domino to Exchange Migrations
5 + years experience with environments of 10,000 users or more
Experience in handling complex situations and escalations
Excellent analytical skills with experienced in the use of root cause analysis tools and techniques
Project management experience
Excellent oral and written communication skills in English
Proven ability to work with a diverse set of stakeholders
Ability to work under pressure
Excellent customer service skills
KEY TASKS & ACCOUNTABILITIES:
Delivery oversight & supplier management
Assures day-to-day service delivery from the supplier
Oversees the operational change management process executed by the supplier by participating in the change advisory board meeting and by negotiating business sign-off.
Proactively manages supplier performance against agreed service levels
Ensures root cause analysis of incidents is performed and agreed remediation actions are implemented by the supplier
In close collaboration with the supplier, proactively drives service improvements
May be called upon to participate in major incident/outage calls at any time of day or night
Works with retained teams in the various countries to ensure delivery of the locally provided services is in alignment with the Group
Provides expert guidance and support to the retained countries and facilitates communications with other teams as necessary
Provide expertise on specific IT responsibilities contributing to projects, service enhancements, new services and commercials
Perform a broad and challenging variety of work which is non-routine and at times unpredictable requiring the creative application of a wide range of technical and management skills
Provide single focus point for specific IT responsibilities for governance to advise on and resolve questions, issues and escalations related to the service performance
Provide leadership function for new service and service improvement initiatives as required. Assume ownership of initiatives and manage to completion
Collaboration and effective working engagement with the wider organisation and with the business
Effective key stakeholder management, maintaining customer focus throughout
Candidate needs to have worked on a Global Scale. Users in excess of 50,000
Excellent Package on offer for the right candidate including Pension, Full Health Care, Pension, Annual Leave.
Skills: Lotus Notes, Domino, Exchange, ITIL, Service Delivery, Stakeholder Management.
For further information and to apply please email an updated CV to Nollaig@eolas.ie or call 01 286 6666
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Location: Dublin Contact: Stephen Daly Skills Keywords: ITIL , Service Delivery
Description: My Dublin based Multi-National client currently requires an experienced Service Delivery Manager to join their existing team for a permanent role...
Description: My Dublin based Multi-National client currently requires an experienced Service Delivery Manager to join their existing team for a permanent role.
The role is part of the regional IT team delivering applications and infrastructure support, IT service management and acting as a face of the IT organisation to the business.
The role is responsible and/or accountable for the IT services delivered to the site. Job holder will be also expected to drive the introductions of new system application / infrastructure components by engaging with the business, listening, capturing the requirements and connecting with other IT teams to deliver a well defined, affordable and fit for purpose solutions.
Key accountability of the role:
Operational Excellence :
Be accountable for the high quality application support and delivery of CIPs for the supported regional/local applications
Own and ensure overall reliability / availability of local IT infrastructure
Be the escalation point and first point of contact for all application and infrastructure enquiries from the business (requests, ideas, issues)
Measure and communicate local IT metrics for the site and drive improvement plan
Ensure users are well trained and they are able to use supported systems
Organise/participate in the service review meetings with the business community
Strategic Partnership :
Act as the interface between the business and the IT organisation (face of IS to the business; manage overall communication and escalations)
Help business in all IT initiatives, consult in IT related questions
Own the site IT gameplan via IT governance meetings
Business Solutions :
Understand the business processes supported by local and global solutions and propose new IT solutions to further improve them.
Act as a business analyst and/or project manager. Plan, set up and manage/co-ordinate the development activities or small/medium local IT projects.
Execute, review and monitor adherence to policies and IT security and technical standards.
World Class IT Service :
Be accountable for overall customer satisfaction level.
Manage the IS survey (Promotion, Result analysis, action planning, communication follow-ups)
Be an active member of the Multisales business partnership team
Manage the Irish IT CAB budget
Ensure all maintenance and support contracts are in place (e.g. hardware-software support)
Support the Multisales business partnership manager in the local budgets management
Execution of license & syndication key reviews for the operating plan
Knowledge Skills and Experience
The primary skill set to be demonstrated includes:
Drive for results
Passion and interest for IT technology.
Other desired skills include:
Ability to understand the business processes. Ability and willingness to interact with and influence wide business community
Excellent analytical, problem solving and conflict management skills
Strong verbal and written communication skills in the multi-cultural environment
Ability to interact, motivate and influence others, also remotely
Ability to work effectively in a flexible and changing environment, managing multiple activities, technologies and priorities in parallel
Demonstrated ability to be a self-starter, work independently, take initiative/ownership, and achieve stated goals and objectives
Very occasional travel will be required within the sub-region especially to the central IT hubs.
This is an excellent role with a world leading client in its sector. A strong salary and benefits package is on offer for the right candidate. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie immediately as this is an urgent requirement.
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Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: SECURITY , ITIL
Description: IT Security Lead Analyst Key accountabilities Responsible for design, maintenance and ongoing governance and execution of security processes, security technical subsystems and components,...
Description: IT Security Lead Analyst
Responsible for design, maintenance and ongoing governance and execution of security processes, security technical subsystems and components, implementation and integration within overall wider systems, projects and third parties accessing technologies.
Responsible for overseeing the IT security standards, policies and procedures appropriate to the Information Security needs.
Overall system security Design Authority for the system security architecture.
Presentation of security approach and designs to senior management and IT colleagues
Maintain awareness and understanding of applicable EU, state and industry regulations and aligning risk controls and technology with them
Ensuring business understanding of key IT security risks and IT risk strategies and their impact through effective communication, awareness raising and training initiatives
Responsible for the continual maintenance the IT risk register including assigning and co-ordinating the risk control actions.
Responsible for collaboration with the group risk function.
Leading the process of defining the security design of all IT systems, including high level and detailed design planning and/or reviews
Maintain a deep understanding of infrastructure IT security and risk trends as well as a high level of expertise around enterprise products and technologies
Provide continuity and consistency in all major IT security solution decisions.
With Job Rotation, responsibilities may be extended to include other IT areas and the successful candidate will need to skill-up to have a working knowledge of these areas.
Success will be measured by the levels of awareness and acceptance of IT security and risk into culture and embedded in enterprise processes including demand management, change management, project management and operational support activity.
Security and Risk assessments central in supporting senior management decision making process.
The up to date tracking and closure of IT risks
The demonstrable maintenance of IT security
The ideal candidate for this role is a flexible and dynamic individual, a self-starter who displays the following attributes:
Knowledge, Skills & Experience
Bachelor's degree in a technical or business discipline
At least seven years of secure system design and implementation
Working experience of both IT security and risk management for a period of more than 2 years
Deep understanding and application of the security disciplines, processes, concepts and best practices
Deep understanding and application of secure network design, secure information architecture, secure internet service delivery
Certified and working knowledge of TOGAF or security standards and certifications
Excellent salary and career progression
Please forward an updated CV to Peter@eolas.ie for immediate consideration
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