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ITIL Jobs Galway Ireland

The job search on the left helps you to find the perfect ITIL jobs in Galway Ireland. Browse through a large selection of ITIL roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract ITIL jobs and permanent ITIL jobs.

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For your convenience we have pulled back all ITIL jobs in the database. The perfect job could be there for you. Please be aware that the locations may vary.

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ref: EW9728

TECHNICAL ARCHITECT

Location: Dublin City Centre Contact: Stephen Daly Skills Keywords: ITIL , Hadoop / HDFS

Description: My Dublin based client is currently looking for an experienced IS Information Architect to join their expanding team in a permanent role...

Description: My Dublin based client is currently looking for an experienced IS Information Architect to join their expanding team in a permanent role.



IS Information Architect



Role Description:



This is an opportunity for someone to operate at a strategic level to shape and influence data strategy and make a real impact as part of a centralised architecture function. The role reports to the Governance and Planning Manager.



Key Responsibilities of IS Information Architect:

Lead efforts to establish, define, maintain and communicate data architecture guidelines, principles, standards and best practices across the enterprise.
Establish and maintain models and artefacts that describe how data is processed, stored, and utilized in the company.
Analyse the current integration environment to detect critical deficiencies and recommend solutions for improvement.
Analyse technology industry and market trends, and determine their potential impact on the enterprise.
Maintain a strong knowledge of multi-methodology and best practice in the areas of data modeling, data architecture, data quality and cleansing, and data integration processes.
Create architecture models that reflect our IT strategy and business priorities.
Support the Application Portfolio Management process:
Influencing portfolio planning to ensure cohesion and alignment with business and roadmaps.
Assist in reducing the complexity and total cost of ownership of the portfolio by providing architectural expertise in the assessment and selection of new or enhanced services.
Participate in the Architecture and Strategy steering group as appropriate, to ensure that solution designs complies with the overall architecture and strategy.
Assist in the delivery of objective and impartial technology and application assessments, ensuring informed decision making.
Deliver presentations and report Management.
Communicating effectively to stakeholders via meetings, presentations and reports.
Advocate best practices and principles.
Critical Knowledge, Skills and Experience: of IS Information Architect

Bachelor’s Degree in computer science, computer engineering technology management or other relevant degree.
5-10 years’ professional experience in information/data architecture.
Expert communicator with outstanding interpersonal skills – able to translate complex concepts into information that senior management and staff can understand.
Extensive experience in defining and maintaining conceptual, logical and physical data models, data standards, naming conventions and data flow diagrams.
Excellent knowledge in data quality and management, integration processes, databases and analytics.
Experiences in database, data warehouse, transaction processing and business intelligence infrastructure technology solutions.
A good understanding of business operations and the commercial viability and impact of technical / professional decisions on the performance of the organisation.
Driver of high standards for individual, team and organisational accomplishment and delivering desired results.
Experience in some of the following market areas: public sector, telecoms, finance, transport, energy and utilities.


Desirable:

Master’s Degree in computer science, computer engineering technology management or other relevant degree.
Knowledge of Big Data, NoSQL and Hadoop.
Experience in Utility industry, Energy Management Systems or Market Management Systems.
Industry certification in data/database architecture.
ITIL Certification.


Overview:
This is an excellent role with a market leading client offering an excellent salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on stephen@eolas.ie for immediate consideration.

To view further Information Architect positions please visit www.irishjobs.ie/Member.asp?Mid=824

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php



JOB TAGS: Information Architect / IS Information Architect / Technical Architect / IT Technical Architect

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ref: EW9715

IT MANAGER , SERVICE DELIVERY MANAGER , TEAM LEADER

Location: Dublin North Contact: Peter Kirby Skills Keywords: ITIL , Service Delivery , PEOPLE MANAGEMENT

Description: Incident Manager / Service Desk Lead • Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of...

Description: Incident Manager / Service Desk Lead
• Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of 12 weekends in a calendar year
• Proactively watches emails and event monitoring solutions for alert notifications and resolves or escalates these as required
• Provides change management support during the weekend when on call.

• Guide the service desk to support the incident management process ensure proper escalation and that notifications are sent in accordance with the incident management process

• Proactively monitor ongoing incidents and be prepared to declare and manage the initial minutes of a disaster in accordance with the disaster recovery process

• Proactively monitor ongoing issues and be prepared to declare an IT Security Incident in accordance with the IT security Incident policy

• Provide guidance during incidents on proper escalation and assist in the development of new processes and solutions around the escalation process

IT Support Team Lead Service Desk

• Operate within the IT Support Team Lead group to help manage the day-to-day 1st level IT support activities

• Manage the on call scheduling for a global support team

• Keep the Service Desk Manager informed of ongoing team issues

• Ensure that IT team members are following the change management process

• Ensure that all IT team members are aware of the Incident Management and Service Desk processes

• Provide semi-annual performance feedback of the SD team to the employees and the SD Manager

• Provide resources, as required, to support escalations

• Provide guidance to SD team to ensure tickets are being routed to proper queues and addressed in accordance with SLA’s

• Ensure all SD tickets are closed according to the standing KPIs

• Provide assistance to the Service Desk team to resolve first level tickets and in the escalation of 2nd and 3rd level support IT tickets to appropriate teams and management

Requirements
Degree: A bachelor's in computer science
or A combination of equivalent professional training and certifications, combined with a minimum of 3 years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted

Experience:

3+ years management experience or large project management
Personal skills:
• Able to lead and motivate team members in an international virtual working environment

• Solid attention to detail and the ability to create and document process and procedures

• Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.

• The ability to work within a very demanding environment and handling stress in a positive manner.

• Must be able to maintain a high degree of confidentiality.

• Excellent organizational skills.

• Ability to handle multiple tasks.

• Good problem solver

• A good understanding of the ITIL process particularly Incident Management

HOW TO APPLY:
If you are interested in this role – please Apply for this role with your updated CV and I will be in touch to discuss your application in detail. Or for a confidential discussion and insight into this client and role please reach out to Peter at Eolas on 01 2866666.



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ref: EW9659

ERP CONSULTANT

Location: Leinster Contact: Stephen Daly Skills Keywords: ORACLE , ITIL

Description: My Leinster based client is currently looking for an experienced Oracle eBS Team Lead to join their expanding team in a permanent role...

Description: My Leinster based client is currently looking for an experienced Oracle eBS Team Lead to join their expanding team in a permanent role.
The Role:
Our Support Function currently wish to recruit an Oracle eBs Team Lead for a permanrent . This role will
report to Application Development and Support Manager.

The main duties and responsibilities of the role will include the following:
•Working within the agreed SLA, lead day to day activities for the support of the Oracle eBS environment including
but not limited to:• Manage SLA Time Frames,• Managing day to day activities,• Assigning tasks,• Setting
priorities,• Coaching,• Mentoring,• Evaluating performance
•Manage SI to ensure the meet there SLA.
•Working with the project team deliver solutions in accordance with the
•Standard software development lifecycle to ensure the smooth transition from Business Analysis through to
implementation in the production environment to meet business requirements.
•Working with the IT Service desk and Operations to support IT applications including participating in DR testing,
incident management, resolution, escalation, in a timely manner and within the ITIL Framework.
•Liaise with BET and Functional team to establish, track and monitor business IT requirements. Communicate
effectively with business customers, Line manager and peers.
•Maintain high level of proficiency in appropriate modern technologies.
•Work in such a manner to develop and promote a progressive, professional and positive working environment
within the applications team.
•Working within the Application team to ensure appropriate process are implemented, in place and updated if
required.
•Proactively participate in the Performance Management process to ensure delivery of own, and the wider team's,
objectives.

The Person:
The ideal candidate will possess the following qualification, skills, knowledge and attributes:
•A relevant third level or similar qualification or technical experience in the relevant subject matter.
•Knowledge of ITIL process and approach is desirable.
•Detailed knowledge of the technical content required to complete the role.
•Essential 10 years experience in a similar Functional or Technical leading role
•Have a good understanding of Oracle eBS R12, Oracle eBS Technical Support including Oracle eBS Sys Admin,
BI and Interfacing.
•Have a good knowledge of Oracle Development Tools set, customisations, extension, modification and workflow.
•Confident and comfortable interacting with people in various disciplines and at various levels of an organization
•Bachelor's degree and/or college equivalent (preferred engineering, computer science or business degrees)
•Team player with ability to work on their own initiative.
•Be flexible and prepared to work in any required areas.
•Proficiency in the English language is a requirement.
•A “can do” work ethic with excellent problem solving skills.

Overview:
This is an excellent role with a market leading client offering an excellent salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on stephen@eolas.ie for immediate consideration.
To view further Oracle positions please visit www.irishjobs.ie/Member.asp?Mid=824

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php
Skillset: SLA’s / Ebusiness Suite / ITIL / Oracle

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ref: EW9216

SERVICE DELIVERY MANAGER , PROJECT MANAGER

Location: Cork Contact: Steven Hegarty Skills Keywords: ITIL

Description: CHANGE MANAGEMENT ANALYST CORK Responsibilities Position: Change Management Analyst Division Ireland Job Status: Permanent I...

Description: CHANGE MANAGEMENT ANALYST CORK

Responsibilities
Position: Change Management Analyst Division
Ireland Job Status: Permanent

I. POSITION DESCRIPTION:
The Change Management analyst is responsible for the day-to-day review, coordination, execution, distribution, verification and documentation of change requests. The ideal candidate should have 1 to 3 years experience in an IT related discipline. Prior working knowledge of Change Management, Configuration Management, Release Management, Infrastructure Management, and an understanding of the Software Development Life Cycle is a benefit. The Change Manager should be well versed in the ITIL Framework, be able to follow defined policies and procedures and be a good communicator.

II. ORGANIZATIONAL RELATIONS:
This position reports to the Global Change Management manager and is a key position within their Technology Managements Change Management group which is responsible for the daily coordination of Changes within the group of Companies

III. PRINCIPAL ACCOUNTABILITIES:
• Actively participate in Change Advisory Board (CAB) meetings
• Identifies change dependencies/conflicts for single release or application
• Strong knowledge on tracking the IT components through QA, UAT and production release.
• Experience in the development of a release plan, roll-back plan, risk management plan, communication plan, and technical assessment inquiries.
• Work with Engineering, Network Operations, Testing & QA and Program Management to schedule releases of software for test and installation
• Manage task associated with the Release Process for various release initiatives
• Ensure that all Change Management requirements are met in order to meet required regulatory requirements and standards.
• Work with various technical and release teams to define standard deployment workflows for various categories of Change.
• Assist in the support of the Asset Management function
• Be a strong oral and written communicator with peers and Senior Management.

IV. EDUCATION, EXPERIENCE & SKILLS:
• BS degree in Computer Science (or related field), or equivalency a benefit
• Recognized Computer/IT related Qualification (degree, diploma, ITIL certification, etc)
• 1-3 years experience in an IT related discipline
• Working knowledge of Change and Release Management principles, procedures, and techniques
• Must possess strong analytical skills and ability to effectively work with employees at all levels of the organization
• Ability to work in a fast-paced environment and be flexible to meet time demands without compromising quality
• Demonstrated skills in working with Microsoft Project, Visio, and MS Office suites
• Must possess excellent oral and written communications skills.
• Basic knowledge of financial technology and principles an advantage
• Position: Change Management Analyst Division Location: Cork, Ireland Job Status: 12 month contract



V. WHAT WE OFFER:

We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, we are proud to offer our employees competitive compensation, vacation and health insurance benefits.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities and skills.







Contact:

Steven for a full detailed job description on 01-2866666 or steven@eolas.ie

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ref: EW9168

SERVICE DELIVERY MANAGER

Location: Dublin Contact: Steven Daly Skills Keywords: ITIL

Description: My Dublin city centre based client currently requires a Service Delivery Manager to help with the planning, organising, commissioning and advising on IT operational activities...

Description: My Dublin city centre based client currently requires a Service
Delivery Manager to help with the planning, organising, commissioning
and advising on IT operational activities.
The role is focused on the delivery of service to the business and covers all aspects of service delivery and also covers the management/administration of regional applications.

Duties:
• Successful service delivery - SLA achievement and high level of customer satisfaction.
• Monitoring overall performance of services.
• Service reporting and managing service delivery meetings.
• Managing day to day service operations, including 3rd party service providers.
• Taking a hands-on approach to the management of services requests and user tickets, including personal intervention on individual tickets as required.
• Monitoring and carrying out analysis on the tickets logged through the service desk, to ensure that the appropriate level of service is being delivered, delivery of service should be evaluated ‘through the eyes of the Business’
• Working with the Business Engagement/Project Management team to prioritise and establish SLA’s around tickets that are logged, and utilise the team to work pro-actively with the Business to raise the bar on the level of service provided.
• Developing processes, standards and procedures to support and optimise the delivery of ICT services and their alignment with my clients’ Operating Model.
• Managing 3rd party service contracts and the tender processes for contracts approaching renewal dates, eg, Helpdesk support, Printing, laptop repair, software licensing, end-user tools & utilities.
• Managing the procurement of IT equipment, including tenders/quotations for large user equipment purchases.
• Working with the Service Delivery team to prioritise and monitor the level of service delivered from the centre, including resource management and attendance at local sites as required. This includes resource planning and cover for annual leave and illness.
• Managing the technical project delivery resources to ensure that we are delivering projects to high standards and are meeting business expectations in terms of delivery.
• Managing the portfolio of applications and work with the Group Enterprise Architect to rationalise and reduce cost across the application portfolio.
• Ensuring that applications in use are managed appropriately and infrastructure is in place to maintain performance and availability.
• Building a personal relationship with key client staff.
• Implementing relevant policies and programmes for Service Delivery.
• Keeping up to date on best practice ICT benchmarks/technologies in the marketplace.
• Identifying and sharing best practice throughout the function.
• Monitoring latest research and trends in relevant ICT area.
• Implementing best practice and standard service levels across the discipline.
• Providing vision and strategic advice.

Specification Essential

• Experience of a Network Operations Centre (NOC) environment managing dispersed systems in a hosted environment
• Knowledge of Technical infrastructure design, application infrastructure, Linux, Windows, SQL Server, Software-as a-Service, Oracle, VMWare, Web & Mobile applications, data analytics, and management dashboards.
• Experience managing networks, helpdesk teams and out of hours support.
• Strong knowledge of IT Service Management.
• Experience leading cross functional teams.
• Planning and budgeting experience.
• Infrastructure planning and development experience.
• Professional Qualification and industry certifications required- ITIL.
• Strong communication, people and relationship management skills.
• Bachelor’s Degree in IT or equivalent third level education.
• Minimum 6 years of similar ICT role experience, with minimum 2 years preferably in global multisite organisation.
• Previous experience managing transformation projects.
• Innovative and delivery focused approach is essential.

Desirable

• Experience with multi-disciplinary teams.
• Good communicator in relation to issues and opportunities – get things done, make things happen.
• Knowledge of Virtual Learning Environment and hands on experience an advantage.
• PM qualification desirable


Overview:
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on stephen@eolas.ie for immediate consideration.

Skillset:
Service Delivery Manager / Delivery Manager / Service Manager / ITIL / SLA

Do you seek the challenge of developing complex interfaces? Perhaps you are a ITIL wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of ITIL jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top ITIL jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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