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Location: Dublin City Centre Contact: Elaine Hanlon Skills Keywords: NETWORKS , MCP , MCSE , Windows 2008 , ACTIVE DIRECTORY
Description: My Dublin City Centre based client currently requires a Junior Network Engineer to join their existing team in a permanent position...
Description: My Dublin City Centre based client currently requires a Junior Network Engineer to join their existing team in a permanent position.
Junior Network Engineer Key Aspects of the role:
My client is looking for an energetic first line helpdesk engineer who is looking to fast track their career in IT. They offer a great place to work and a focussed environment in which you will be expected to develop your skills (Microsoft, Fortinet, ShadowProtect) through their structured training programme. In reward for your hard work they offer a set of fast track salary reviews that are commensurate with your performance industry certifications. You will work as part of team both on help desk and in deployment scenarios as your skills develop.
Responsibilities You will work as part of a helpdesk team and after a period of initial training your responsibilities will include:
Logging first line requests and incidents received via phone, email and in-person - into the Service Management system.
Ensure that the highest standards of Customer Focus are demonstrated at all times.
Ensuring that all clients both internal and external are dealt with in a friendly, efficient and timely manner.
Responsible for frontline Incident & Problem management ensuring that all incidents are resolved in a timely manner or escalated to appropriate engineer level support.
Responsible for contributing to project-based activity time-permitting.
Ensure that established procedures and controls are adhered to at all times. Also responsible for highlighting if / when procedures or controls have changed so that documentation can be updated. In short be well organised.
Full understanding of the Service Level Agreements (SLA) in place with our customers. Also, to ensure that these SLAs are adhered to as far as is possible and that all exceptions are escalated to Service Desk Management.
Demonstrate high levels of written, oral and interpersonal communication skills, ensuring that all interactions with customers, co-workers and management are done in a friendly and courteous manner.
Strong customer focus with the ability to record, resolve and/or escalate Service Related queries both within the customers and also directly with Vendors - and ensure that all customer related issues/queries are managed to resolution within agreed customer SLA timeframes.
Must have 1-2 years prior Network Support and helpdesk experience, with 1 years experience in On-Site Server Installations and Trouble-Shooting of Networking Issues
Education & Qualifications:
3rd Level Diploma/Degree.
MCP, MCSA or MSCE in Microsoft technologies or equivalent.
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
Skillset: Engineer/ Graduate /Network / Windows
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