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Location: Dublin City Centre Contact: Stephen Daly Skills Keywords: MCSE , VMWARE , WINDOWS 7 / 8
Description: Field Service Engineer My Dublin based client is currently looking for an experience, highly motivated and technically experienced Field Service Engineer...
Description: Field Service Engineer
My Dublin based client is currently looking for an experience, highly motivated and technically experienced Field Service Engineer. The role will be a combination of onsite support, maintenance and customer installations and upgrades. This role is a 5 day week with 2 days on client site and the remaining travelling to different client sites, a company car is included
• The role will involve a combination of onsite support, onsite preventative maintenance days, customer installations/upgrades, in-house remote support
• Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
• Escalate more complex or critical issues to appropriate senior staff
• Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
• Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
• Excellent written and verbal communication skills
• Customer-focused attitude and a willingness to learn and implement the latest technologies
• Develop and maintain a complete understanding of the clients products and on-going releases
• Any other duties deemed required as part of the day to day role
• May be required to take part in on call rota
• 4+ years Field Service experience working in a busy multi-customer environment
• Strong VMWARE, AD, Office 365 and Exchange skills
• Server & SAN installation, migration and support
• Installation & troubleshooting of Windows Server 2008/2012 & Windows Small Business Server 2008/2011 and Exchange 2007/2010/2013
• Pc hardware/software and networking experience required
• Network and firewall setup and support (primarily Sonicwall) VPN setup & configuration
• TCP/IP, DNS in both a local network and internet context
• Knowledge of LAN/WAN technologies
• Backup and DR solutions preferably with Veeam
• Administration Knowledge of MS SQL Server (2005 and 2008)
• Current Microsoft & VMWARE certification a bonus but engineer experience most critical factor
• English as primary language
• Full clean driving license is essential.
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration.
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