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Location: Dublin Contact: Lorraine Bracken Skills Keywords: ACTIVE DIRECTORY , MS-EXCHANGE
Description: Level 2 Desktop Support role Dublin City Centre I have a financial client that is looking for a level 2 desktop support person for a salary based role in Dublin...
Description: Level 2 Desktop Support role
Dublin City Centre
I have a financial client that is looking for a level 2 desktop support person for a salary based role in Dublin. They are looking for professional candidate that will deal with second level support queries for 250+ customer (internal and external)
The successful candidate will be expected to operate on a shift rota basis which currently span from 7.30 an 10.00pm Monday to Friday.
Desktop Support supporting, troubleshooting
Desktop & Remote Admin Administering
Email Mgt Setting up users, distribution lists etc, MS Exchange 2010
AD WinServer 2008 - Administering, understanding of group polict etc.
Backups Monitoring backups, daily checks etc. Bacup Exec
AntiVirus Monitoring, Deploying, Troubleshooting
Network Support Patching, understanding of VLAN
Hardware Support PC & Printing, Hardware Support
3-4 years in a support experience and 1-2 years in a desktop support role
Experience of the above technical skills
Strong Customer Focus
Previous exposure to working in a financial organisation and some understanding of financial markets would be an advantage
HOW TO APPLY
For further information and to apply please email an updated CV to email@example.com or call 01 286 6666
Active Directory, Exchange, Backups, Support, Desktop support
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Location: Dublin Contact: Nollaig Leydon Skills Keywords: LOTUS NOTES , MS-EXCHANGE , ITIL
Description: Mail Messaging Lead required for Top Financial Services Company...
Description: Mail Messaging Lead required for Top Financial Services Company.
5-10 years expertise in the field of Customer Service Management and Relationship Management in the IT Infrastructure area
Experience working in an environment based on best practice frameworks such as ITIL
Sound knowledge of IT infrastructure technologies
10+ years expertise with Lotus Notes/Domino infrastructures 5 to 10 years expertise with Microsoft Exchange
Experience with large scale Domino to Exchange Migrations
5 + years experience with environments of 10,000 users or more
Experience in handling complex situations and escalations
Excellent analytical skills with experienced in the use of root cause analysis tools and techniques
Project management experience
Excellent oral and written communication skills in English
Proven ability to work with a diverse set of stakeholders
Ability to work under pressure
Excellent customer service skills
KEY TASKS & ACCOUNTABILITIES:
Delivery oversight & supplier management
Assures day-to-day service delivery from the supplier
Oversees the operational change management process executed by the supplier by participating in the change advisory board meeting and by negotiating business sign-off.
Proactively manages supplier performance against agreed service levels
Ensures root cause analysis of incidents is performed and agreed remediation actions are implemented by the supplier
In close collaboration with the supplier, proactively drives service improvements
May be called upon to participate in major incident/outage calls at any time of day or night
Works with retained teams in the various countries to ensure delivery of the locally provided services is in alignment with the Group
Provides expert guidance and support to the retained countries and facilitates communications with other teams as necessary
Provide expertise on specific IT responsibilities contributing to projects, service enhancements, new services and commercials
Perform a broad and challenging variety of work which is non-routine and at times unpredictable requiring the creative application of a wide range of technical and management skills
Provide single focus point for specific IT responsibilities for governance to advise on and resolve questions, issues and escalations related to the service performance
Provide leadership function for new service and service improvement initiatives as required. Assume ownership of initiatives and manage to completion
Collaboration and effective working engagement with the wider organisation and with the business
Effective key stakeholder management, maintaining customer focus throughout
Candidate needs to have worked on a Global Scale. Users in excess of 50,000
Excellent Package on offer for the right candidate including Pension, Full Health Care, Pension, Annual Leave.
Skills: Lotus Notes, Domino, Exchange, ITIL, Service Delivery, Stakeholder Management.
For further information and to apply please email an updated CV to Nollaig@eolas.ie or call 01 286 6666
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Location: Dublin South Contact: Elaine Hanlon Skills Keywords: Windows 2008 , MS-EXCHANGE
Description: IT Administrator: My client based in South Dublin is looking for an ambitious Window IT Administrator to join their team and act as lead on setting up their new infrastructure...
Description: IT Administrator:
My client based in South Dublin is looking for an ambitious Window IT Administrator to join their team and act as lead on setting up their new infrastructure.
In this varied role you will be responsible for, amongst other duties, managing the IT helpdesk (allocation and resolution), test planning and execution and working with external suppliers to both improve the current service provision and deliver IT projects through the full project lifecycle.
You must be flexible in your approach and have the ability to think on your feet as there are new things to get involved in on a weekly basis. Excellent communication skills are a must and you need to be adept at dealing with senior management and external suppliers.
Key areas of responsibility:
Management of our external hosting provider.
Management of Level 3day to day issues raised on the IT Helpdesk. These include hardware, system and infrastructure issues.
Set up and deployment of laptops/desktops and any other hardware or software.
Manage the IT Change Request process and take responsibility for managing any formal Requests For Change (RFCs) either raised internally or received from external customers.
Manage project delivery from an IT service and infrastructure perspective and lead continuous improvement activities to ensure effective use of deployed assets.
Create and execute test plans for any required website or system changes.
Conduct research on, and make recommendations for, hardware or software products in support of procurement and development efforts.
Five or more years of related experience working in an IT support role
Thorough knowledge of desktop and business/technical support systems.
Competency with managing client and server devices in a Microsoft Windows domain, utilising at minimum these tools: MS Active Directory, MS Group Policy, MS File Services, MS Print Services.
Experience of working with Microsoft Exchange.
Ability to efficiently manage the deployment of desktops/laptops
Knowledge of data networking, wired and wireless.
Demonstrable ability to effectively document procedures and IT systems.
Developing test plans for System and Regression Testing
Experience working through and executing test plans
Familiarity with ITIL standards is desirable
Experience with MS Terminal Services or similar remote desktop platform.
Experience with VMware View, MS Virtual PC or similar virtual desktop platform.
Advanced level Windows system administration skill.
Skill with VPN client deployment and troubleshooting
Bachelors degree and/or equivalent experience/training.
Contact firstname.lastname@example.org for a full job specification and more details on this exciting position.
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Location: Dublin South Contact: Elaine Hanlon Skills Keywords: ACTIVE DIRECTORY WINDOWS 2003 , MS-EXCHANGE
Description: My client is looking for a Systems and Network Specialist for a challenging but rewarding 8 month contract role with the opportunity for career progression...
Description: My client is looking for a Systems and Network Specialist for a challenging but rewarding 8 month contract role with the opportunity for career progression.The successful candidate will be responsible..Ensuring all networks, including LAN & WAN and voice/data communications are operating effectively and efficiently.Ensure that the integration between various hardware platforms is running optimally.Essential Competencies:Microsoft Exchange Server 2003/2007Microsoft Active DirectoryRouter & Firewall Configuration with specific emphasis on Cisco.Knowledge of Citrix The Ideal Candidate must: Be able to work on one's own initiative.Must have full clean drivers licence and own car.For more information on this role; call Katie on 012866666 or email your CV to email@example.com
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