Description: IT Help Desk Assistant required to join the IT Department in Head Office due to ongoing expansion.

Reporting to the IT Help Desk Supervisor:

Responsibilities/Duties include:
1. PC setup and maintenance
2. Printer maintenance
3. Providing remote PC support to all Stores
4. First level network administration
5. First level troubleshooting of systems
6. Answering calls/emails as part of the support team
7. Internal reporting and projects as requested

Experience/Skills for Helpdesk Role:
• Third level IT qualification
• Knowledge in the following systems is essential:
o XP
o Microsoft Office products
• Knowledge in the following systems is beneficial:
o Microsoft Navision
o ESX VMware
o Microsoft Server 2003
o Operating systems (XP, Vista)
o Firewalls and Routing
o Imaging Technologies
• Excellent organisational skills
• Strong problem solving abilities
• Ability to multitask and prioritize and work under minimal supervision
• Excellent verbal, written, communication and interpersonal skills
• Be highly motivated and ambitious, and have an appetite for hard work

This is an exciting opportunity to join and gain experience in a highly successful and dynamic organisation with significant growth plans.

Apply now to Nollaig@eolas.ie for more details on the role.


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Please register your CV with us on the following link:- www.eolas.ie/reg_form.php

Description: My Client has an excellent Permanent role available for a Project Co Ordinator ideally with Financial Services Experience.
The IT Coordinator role includes ownership and responsibility for:

Supporting the Supplier Management function across IT, both ISP and ASP, supporting the Head of IT Control Management in all Control Management activities

Responsibilities include but are not limited to:

Key Accountabilities of the Project Co Ordinator:
• Manages and tracks all work requests (eg Work Order, Change Order, RFS) for all 3rd party suppliers and partners for both ISP and ASP
• Manages Supplier invoicing and tracking against approved work orders
• Manages and tracks IT related Reverse work orders and IT inputs to same
• Tracks performance of suppliers against RCAs
• Adhere to Global processes for working with 3rd party Suppliers. Use toolsets outlined by these processes
• Tracks contractual performance of 3rd party suppliers and partners against agreed SLAs
• Co-ordinates inputs across IT to the budget process managed by Finance
• Manages and tracks the allocated budget for all of 3rd party suppliers and partners for both ISP and ASP
• Maintains risk logs
• Demonstrates a flexible and co-operative approach towards changing business needs.
• Applies judgment on complex work activity requiring high levels of discretion and initiative.

Technical Competencies of IT Co Ordinator:
• At least 5 years experience of working in the Financial Services Sector
• Ability to handle large volumes of work efficiently and to high standards of quality
• Numerate with an Accounting / finance qualification being a distinct advantage
• A knowledge of experience in dealing with / managing external IT suppliers would be a distinct advantage
• Proficiency in EXCEL and other MS Office products in particular Access and Powerpoint

Non-Technical Competencies:
• Excellent attention to detail
• A strong sense of and commitment to Team
• Excellent communication skills both written and verbal
• Strong commitment to delivery of quality customer service
• Ability to work on multiple tasks simultaneously and to tight deadlines
• Flexible, pro active and focussed in all aspects of approach to work
• Enthusiastic and motivated individual who enjoys challenges with the ability to take ownership for delivery
• Analytical with a proven ability in troubleshooting and problem solving

Apply to Nollaig@eolas.ie for more details on the role.
Skills: MS Office

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php