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Location: Dublin City Centre Contact: Nollaig Leydon Skills Keywords: MS Office
Description: Helpdesk Analyst required for Permanent Role with Top Company based in Dublin City Centre...
Description: Helpdesk Analyst required for Permanent Role with Top Company based in Dublin City Centre.
The role of the Helpdesk Analyst:
To ensure all calls & emails are logged in Support Desk and followed through to resolution. Accuracy of information entered is essential.
To work as part of a team to provide IT support and contribute to fostering a good team spirit on the Help Desk
To immediately escalate any major problems to Help Desk Supervisor
To be familiar with all IT related procedures and policies
Responsibilities of the Helpdesk Analyst:
Ensure phones are answered in a timely manner
Monitoring of Helpdesk mailbox and ensure logged queries are answered in a timely manner
Logging of all calls/problems in Support Desk & follow through to resolution.
Adhere to & enforcing all IT related procedures and policies.
Resolving all hardware problems PCs, laptops, peripherals, PDAs
Resolving software problems on all PC/Laptop.
Logging calls for vendor support
Applications support MS Office suite including Outlook and project, in-house software, remote dial-in support etc.
Ensuring anti-virus software is up to date on all PCs / laptops
Scanning for viruses
Checking blocked emails
Installation/configuration of hardware & software
Setting up audio/visual presentations
Phone and voicemail support
Setting up new users
Maintaining existing users
Searching for documents/folders on the network
Experience required for Helpdesk Analyst:
Previous experience in an IT Support role.
Diploma/degree in IT or related subject
Technical skills should include an excellent knowledge of the MS Office suite in terms of hardware and software; troubleshooting ability in relation to MS Outlook/Exchange, Windows NT administration, remote dial-in support and the ability to answer PC, printer, network and telephone queries
Ability to work in a challenging environment with changing priorities/deadlines
Flexibility and adaptability
Strong customer service focus
Strong communication skills
Evidence of teamwork/strong team player
Helpdesk Analyst, IT Helpdesk Analyst, Desktop Support Analyst, Technical Support, MS Office, Windows
Apply now with your CV to firstname.lastname@example.org for more information.
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Location: Dublin 1 Contact: Nollaig Leydon Skills Keywords: MS Office , SQL
Description: Application Support Analyst required for Top Company based in Dublin 1...
Description: Application Support Analyst required for Top Company based in Dublin 1.
The individual will act as an internal service provider to the business in the further development of innovative work processes, efficiencies and quality of service for our clients.
The overall purpose of the role is to:
Develop and maintain the workflow management and document automation systems and a number of SharePoint applications
Provide IT software development support to new projects
Responsibilities of the Role:
Develop, deliver and manage internal system developments and changes from start to finish
Gather and refine specifications and requirements based on technical needs
Work with internal clients to identify and prioritise system related issues within end to end processes
Liaise with system users to match visual design user requirements
Act as a first point of contact for questions and queries related to these systems
Coordinate all queries and work with specialist external IT developers and service providers
Conduct relevant IT development tests and coordinate user acceptance tests (UAT)
Further develop and implement SharePoint-based workflows as well as development of Business Intelligence dashboard
Build proof of concept examples or graphical simulation software. Then maintain product test software and demos for training purposes.
Create and maintain software documentation
The ideal candidate will have
Strong organisation and administration skills
Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
Degree in Computer Science, Information Systems; or related discipline
Attention to detail and commitment to high quality/error free deliverables
Initiative and a proactive approach, balanced with strong business acumen
Ability to balance a number of tasks, work to deadlines, and produce quality deliverables
Be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision
Flexibility and adaptability
Ideally 2-3 years experience working within an IT environment
Prior SharePoint experience preferable but not essential
Strong knowledge of MS Word would be an advantage
Ability to write Stored Procedures, write complex SQL queries, and ability to analyse the SQL data is desired
Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or SQL Server
Integration Services a plus would be an advantage.
Skills: MS Office, SQL
Apply Now with your Updated Cv to email@example.com for more information.
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Location: South Dublin Contact: Niamh Loftus Skills Keywords: MS Office , POWERPOINT
Description: IT Project Coordinator required for Top Financial Services Company based in South Dublin...
Description: IT Project Coordinator required for Top Financial Services Company based in South Dublin.
This is an exciting opportunity to work in a fast moving and dynamic IT Department, providing a variety of support services to IT Management and the IT Team. The role includes designing a service and support framework specifically for the IT Director, the Programme Director and the IT Service and Partnership Management competency. The IT Management support framework will include but will not be limited to: first draft reports and presentations, management of meeting action points, full meeting and travel co-ordination, vetting and managing appointments.
This role is reports to the IT Service and Partnership Manager.
Provide administrative support to individual(s) including drafting reports and presentations including the coordination of presentations.
Produce a variety of documents, mail and presentation materials.
Manage IT records ensuring effective and efficient filing and retrieval systems
Organise all aspects and act as coordinator for IT Management meetings to include minute taking and the management of action points
Handle work of a highly confidential and sensitive nature.
Manage and resolve queries on behalf of the wider IT team.
Management of diaries and meetings for the IT Director, Programme Director & the wider IT team.
Manage/screen and prioritise incoming and internal communications.
Coordination of business events, travel and accommodation arrangements.
Educated to Degree level, a relevant business or IT degree would be a distinct advantage.
Ideally have 2-5 years experience working as Senior Administrator, Coordinator or Executive Assistant
High quality professional oral and written communication skills
A detailed knowledge of Word, Excel and Powerpoint is a prerequisite
Sourcing, interpretation and collation of work
Non Technical Competencies:
Self-starter with confidence and commitment to professional delivery
Excellent communication, influencing and negotiation skills
Highly motivated and flexible individual
Ability to work unsupervised and take ownership of queries/issues, bringing them to a successful conclusion
Excellent organisational and time management skills
Ability to work under to tight deadlines
Constructive with the ability to take pragmatic decisions
Flexibility in working hours.
Diplomatic and highly confidential
Apply Now with your updated CV to firstname.lastname@example.org for more information.
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Location: Dublin 2 Contact: Peter Kirby Skills Keywords: MS Office , MS PROJECT , POWERPOINT , PRINCE
Description: Project Management Officer Excellent Public sector client in Dublin City Centre is looking for a PMO officer to help support the Business Managers within a large corporate PMO Office...
Description: Project Management Officer
Excellent Public sector client in Dublin City Centre is looking for a PMO officer to help support the Business Managers within a large corporate PMO Office. "You must have direct PMO office experience."
Reporting to the PMO Manager, the Project Management Officer will be responsible for the effective and efficient running of the Project Management Office (PMO).
This includes the management and coordination of the overall portfolio of projects, management of the Project Management Framework, provision of key information on the progress of the portfolio to relevant stakeholders, and acting as the first point of contact for all project requests from the business.
- Strategic Objectives
o Support the Business Services Manager in the management and on going development of the Project Management Office (PMO)
o Working with the PMO Manager to prioritise work objectives and to ensure that the operational goals of the section are achieved
o Ensure alignment of projects with company strategy
Qualifications and Experience
- To be considered for this post, candidates must have:
o A minimum of 2 years' relevant experience in a PMO function
o Direct experience working with stakeholders/customers
o Strong working knowledge of IT systems, including intermediate ability in MS office suite at a minimum
o Excellent communication and report writing skills
o Proven ability to work to strict deadlines
o Strong attention to detail
o Excellent negotiation skills
o Excellent organisational skills
- In addition to this the ideal candidate will have:
o Achieved or be working towards a project management qualification
Please apply to Peter Kirby if interested in this role. You can call me on 01-2866666 or email me via the advert.
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Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: MS PROJECT , MS Office , PRINCE
Description: Project Office Lead (PMO) My client is looking for a Project Office Lead. Its a permanent role for a large corporate firm in Dublin City Centre...
Description: Project Office Lead (PMO)
My client is looking for a Project Office Lead. Its a permanent role for a large corporate firm in Dublin City Centre.
Level: 3+ years' project management experience
The Project Office Lead, responsible for all delivering project activities as defined by the PMO, while under the direction of the client's Senior Project Manager. This involves ensuring that all aspects of the project are in compliance with the PMO Framework and processes.
Ensure appropriate project governance is applied to each element of the project.
Ensure the PMO standards, procedures, tools and templates are rolled out and used consistently and effectively in the project.
Actively engage with the Project Manager in planning, administration and reporting according to PMO standards.
Support the project manager in the analysis of risks & issues utilising PMO quality control processes and procedures.
Liaise between the project teams to collate, document, store and report information and decisions.
Prepare documentation for, and record minutes related to, on-going project meetings, ensuring circulation to all related/concerned parties.
Responsibilities to the PMO:
Act as advocate to the PMO.
Work with the PMO to plan and implement activities for improvement of specific project plans and project management processes.
Attend monthly PMO workshops.
Demonstrable experience in project scheduling, scoping, planning, vendor management, risk and issue management, reporting and escalations, delivery and project reviews.
Excellent Stakeholder Management
Strong interpersonal skills, including negotiating and Influencing
Self starter and Team player
Analytical and decisive
Excellent skills in MS applications, MS SharePoint and MS Project.
Prince 2 required.
ADKAR / PROSCI knowledge advantage.
If you are interested in applying for this role please email email@example.com or contact Peter on 01-2866666.
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