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Location: Dublin City Centre Contact: Nollaig Leydon Skills Keywords: MS Office
Description: Helpdesk Analyst required for Permanent Role with Top Company based in Dublin City Centre...
Description: Helpdesk Analyst required for Permanent Role with Top Company based in Dublin City Centre.
The role of the Helpdesk Analyst:
To ensure all calls & emails are logged in Support Desk and followed through to resolution. Accuracy of information entered is essential.
To work as part of a team to provide IT support and contribute to fostering a good team spirit on the Help Desk
To immediately escalate any major problems to Help Desk Supervisor
To be familiar with all IT related procedures and policies
Responsibilities of the Helpdesk Analyst:
Ensure phones are answered in a timely manner
Monitoring of Helpdesk mailbox and ensure logged queries are answered in a timely manner
Logging of all calls/problems in Support Desk & follow through to resolution.
Adhere to & enforcing all IT related procedures and policies.
Resolving all hardware problems PCs, laptops, peripherals, PDAs
Resolving software problems on all PC/Laptop.
Logging calls for vendor support
Applications support MS Office suite including Outlook and project, in-house software, remote dial-in support etc.
Ensuring anti-virus software is up to date on all PCs / laptops
Scanning for viruses
Checking blocked emails
Installation/configuration of hardware & software
Setting up audio/visual presentations
Phone and voicemail support
Setting up new users
Maintaining existing users
Searching for documents/folders on the network
Experience required for Helpdesk Analyst:
Previous experience in an IT Support role.
Diploma/degree in IT or related subject
Technical skills should include an excellent knowledge of the MS Office suite in terms of hardware and software; troubleshooting ability in relation to MS Outlook/Exchange, Windows NT administration, remote dial-in support and the ability to answer PC, printer, network and telephone queries
Ability to work in a challenging environment with changing priorities/deadlines
Flexibility and adaptability
Strong customer service focus
Strong communication skills
Evidence of teamwork/strong team player
Helpdesk Analyst, IT Helpdesk Analyst, Desktop Support Analyst, Technical Support, MS Office, Windows
Apply now with your CV to firstname.lastname@example.org for more information.
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Location: Co.Meath Contact: Nollaig Leydon Skills Keywords: SQL , MS Office
Description: Application Support Team Lead required for Top Financial Services Company based just outside of Co.Dublin...
Description: Application Support Team Lead required for Top Financial Services Company based just outside of Co.Dublin.
Responsibilities of Application Support Team Lead
Lead a team consisting of a cross skilled matrix of SQL based developers, application support and business analysts
Manage team performance and other HR activities
Identify and manage resources adequately ensuring that the team members are always working on our client priorities and value adding activities
Provide guidance and support to the team
Development of junior team members
Manage the Production Support workload as follows:
Triage of Incidents and Change Requests raised on the Helpdesk
Analysing problems, including root cause analysis
Communication with other system support teams
Defining possible solutions/ rectification
Testing and implementing scripts and code/data fixes
Support of multi-region / time zones / cultures
Implement system enhancements and releases
Prioritise requirements with user community and suppliers
Help define requirements based on business and system knowledge
Lead regression testing and UAT support activities to ensure data patches and software delivered are fit for production
System performance testing
Ability to negotiate and prioritise to obtain maximum efficiency of resources and delivery expectations
Ability to guide and mentor team members
Essential skills required for Application Support Team Lead:
Experience of providing excellent customer service
Previous experience as a production support team leader
Effective solution provider
Experience in managing both internal and 3rd party relationships
Excellent communication skills both written and verbal
Proven business analysis skills
Knowledge of requirements gathering and managing change requests through the SDLC.
Excellent customer service and communication skills
Experience of utilising SQL
Experience in Financial Services is desirable
IT Degree or relevant technical qualifications with proven track record in team lead support and technical delivery
Application Support Analyst, Production Support Analyst, SQL, Testing, Production Support, Team Lead.
Apply Now with your Updated Cv to email@example.com for more information.
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Location: South Dublin Contact: Niamh Loftus Skills Keywords: MS Office , POWERPOINT
Description: IT Project Coordinator required for Top Financial Services Company based in South Dublin...
Description: IT Project Coordinator required for Top Financial Services Company based in South Dublin.
This is an exciting opportunity to work in a fast moving and dynamic IT Department, providing a variety of support services to IT Management and the IT Team. The role includes designing a service and support framework specifically for the IT Director, the Programme Director and the IT Service and Partnership Management competency. The IT Management support framework will include but will not be limited to: first draft reports and presentations, management of meeting action points, full meeting and travel co-ordination, vetting and managing appointments.
This role is reports to the IT Service and Partnership Manager.
Provide administrative support to individual(s) including drafting reports and presentations including the coordination of presentations.
Produce a variety of documents, mail and presentation materials.
Manage IT records ensuring effective and efficient filing and retrieval systems
Organise all aspects and act as coordinator for IT Management meetings to include minute taking and the management of action points
Handle work of a highly confidential and sensitive nature.
Manage and resolve queries on behalf of the wider IT team.
Management of diaries and meetings for the IT Director, Programme Director & the wider IT team.
Manage/screen and prioritise incoming and internal communications.
Coordination of business events, travel and accommodation arrangements.
Educated to Degree level, a relevant business or IT degree would be a distinct advantage.
Ideally have 2-5 years experience working as Senior Administrator, Coordinator or Executive Assistant
High quality professional oral and written communication skills
A detailed knowledge of Word, Excel and Powerpoint is a prerequisite
Sourcing, interpretation and collation of work
Non Technical Competencies:
Self-starter with confidence and commitment to professional delivery
Excellent communication, influencing and negotiation skills
Highly motivated and flexible individual
Ability to work unsupervised and take ownership of queries/issues, bringing them to a successful conclusion
Excellent organisational and time management skills
Ability to work under to tight deadlines
Constructive with the ability to take pragmatic decisions
Flexibility in working hours.
Diplomatic and highly confidential
Apply Now with your updated CV to firstname.lastname@example.org for more information.
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Location: Dublin 2 Contact: Peter Kirby Skills Keywords: MS Office , MS PROJECT , POWERPOINT , PRINCE
Description: Project Management Officer Excellent Public sector client in Dublin City Centre is looking for a PMO officer to help support the Business Managers within a large corporate PMO Office...
Description: Project Management Officer
Excellent Public sector client in Dublin City Centre is looking for a PMO officer to help support the Business Managers within a large corporate PMO Office. "You must have direct PMO office experience."
Reporting to the PMO Manager, the Project Management Officer will be responsible for the effective and efficient running of the Project Management Office (PMO).
This includes the management and coordination of the overall portfolio of projects, management of the Project Management Framework, provision of key information on the progress of the portfolio to relevant stakeholders, and acting as the first point of contact for all project requests from the business.
- Strategic Objectives
o Support the Business Services Manager in the management and on going development of the Project Management Office (PMO)
o Working with the PMO Manager to prioritise work objectives and to ensure that the operational goals of the section are achieved
o Ensure alignment of projects with company strategy
Qualifications and Experience
- To be considered for this post, candidates must have:
o A minimum of 2 years' relevant experience in a PMO function
o Direct experience working with stakeholders/customers
o Strong working knowledge of IT systems, including intermediate ability in MS office suite at a minimum
o Excellent communication and report writing skills
o Proven ability to work to strict deadlines
o Strong attention to detail
o Excellent negotiation skills
o Excellent organisational skills
- In addition to this the ideal candidate will have:
o Achieved or be working towards a project management qualification
Please apply to Peter Kirby if interested in this role. You can call me on 01-2866666 or email me via the advert.
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Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: MS PROJECT , MS Office , PRINCE
Description: Project Office Lead (PMO) My client is looking for a Project Office Lead. Its a permanent role for a large corporate firm in Dublin City Centre...
Description: Project Office Lead (PMO)
My client is looking for a Project Office Lead. Its a permanent role for a large corporate firm in Dublin City Centre.
Level: 3+ years' project management experience
The Project Office Lead, responsible for all delivering project activities as defined by the PMO, while under the direction of the client's Senior Project Manager. This involves ensuring that all aspects of the project are in compliance with the PMO Framework and processes.
Ensure appropriate project governance is applied to each element of the project.
Ensure the PMO standards, procedures, tools and templates are rolled out and used consistently and effectively in the project.
Actively engage with the Project Manager in planning, administration and reporting according to PMO standards.
Support the project manager in the analysis of risks & issues utilising PMO quality control processes and procedures.
Liaise between the project teams to collate, document, store and report information and decisions.
Prepare documentation for, and record minutes related to, on-going project meetings, ensuring circulation to all related/concerned parties.
Responsibilities to the PMO:
Act as advocate to the PMO.
Work with the PMO to plan and implement activities for improvement of specific project plans and project management processes.
Attend monthly PMO workshops.
Demonstrable experience in project scheduling, scoping, planning, vendor management, risk and issue management, reporting and escalations, delivery and project reviews.
Excellent Stakeholder Management
Strong interpersonal skills, including negotiating and Influencing
Self starter and Team player
Analytical and decisive
Excellent skills in MS applications, MS SharePoint and MS Project.
Prince 2 required.
ADKAR / PROSCI knowledge advantage.
If you are interested in applying for this role please email email@example.com or contact Peter on 01-2866666.
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