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Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PEOPLE MANAGEMENT
Description: Service Desk Lead Service Desk Team Lead Key Areas / Responsibilities This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates...
Description: Service Desk Lead
Service Desk Team Lead
Key Areas / Responsibilities
This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates.
The role includes responsibility for providing high quality customer service, responsiveness and SLA compliance.
You will be capable of providing detailed and accurate guidance to our analysts regarding ticket handling, categorisation and prioritisation.
You will have the opportunity on a daily basis to interact with other committed professionals in a challenging, team-oriented environment dealing with customer service issues, and to mentor other staff members.
You should have experience demonstrating the following qualities:
• Ability to guide skilled technical staff towards best practices in customer service
• In depth understanding of customer service considerations in the business services sector
• Solid ITIL knowledge, able to communicate key ideas clearly to service desk staff and customers alike
• Strong organisational & multitasking skills
• Process and procedural documentation to a high quality
• Top quality customer advisory skills
• Excellent written & spoken English language skills
Experience in working on issues in many of the following areas:
• Service Desk team leadership or management
• ITIL background, preferably certified to ITIL v3 Foundation or above
• A strong history of customer service in a business to business environment
• Reporting & documentation
HOW TO APPLY
If you are interested please send in an updated CV for firstname.lastname@example.org Or call Lorraine in Eolas Recruitment on 01 286 66 66
SKILLS: Service Desk Lead, Service Desk Team Lead, HelpDesk Team Lead
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Location: Dublin 2 Contact: Peter Kirby Skills Keywords: AGILE , Scrum , SAAS , FUNCTIONAL SPECIFICATION , PEOPLE MANAGEMENT
Description: Product Manager - Agile/Scrum/ Lean background - Data Analytics product My client based in the heart of Dublin City Centre is looking for a permanent Product Manager to manage a small team and be...
Description: Product Manager - Agile/Scrum/ Lean background - Data Analytics product
My client based in the heart of Dublin City Centre is looking for a permanent Product Manager to manage a small team and be responsible the design and development of their product suite (Data Analytics products).
This is a relatively new but successful company and has been recently voted one of Ireland's leading IT top 50 companies. They have circa 20 people in IT and this is a new role within the company. The role will suit someone who likes a challenge and is looking to progress and gain some excellent experience in their career.
o 3-5 years experience in product management
o Experience to be in software development area
o Experience in Agile methodologies
o Any interest or exposure to large data products or data analytic products nice to have
o SAAS based product development beneficial
If you are interested in this role please contact Peter on 01-2866666 or email via the role advert.
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Location: Dublin South West Contact: Peter Kirby Skills Keywords: FINANCIAL SERVICES , PEOPLE MANAGEMENT
Description: My client is a leading Irish Company based in Dublin West and they are looking for a Senior Programme Manager for a 2 year project...
Description: My client is a leading Irish Company based in Dublin West and they are looking for a Senior Programme Manager for a 2 year project. The role will involve managing a complete PMO office and will have 6 direct Senior Projects Managers reporting into him and approx. 100 people under his/ her remit within the role.
- Minimum 10 years in a PMO office Environment
- Minimum of Degree or Masters qualification
- Have a proven track record of managing teams of 50-100 people indirectly
- Have a background of managing 10 million plus budgets
- Have an expertise of working with third party vendor parties
- Have a strong background in Financial Services (Insurance/ Banking etc)
- Must have reported into Directorship level
If you feel this is you and you are interested please apply ASAP and I will send you a more detailed job spec. The salary is ballpark €100-120k per annum plus a full benefits package.
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Location: Dublin Contact: Steven Hegarty Skills Keywords: SQL , C++ , ORACLE , ERP , PEOPLE MANAGEMENT
Description: DYNAMICS AX APPLICATION MANAGER DESCRIPTION We are currently seeking to recruit an ERP Solutions Architect to join our IT team...
Description: DYNAMICS AX APPLICATION MANAGER
We are currently seeking to recruit an ERP Solutions Architect to join our IT team. This is a full-time position based at our Head Office and reports directly to the Head of IT, Logistics and Service Delivery.
IT Strategy, Development Manager, Microsoft Dynamics AX, X++, NET, SQL, C++, Oracle, ERP Systems, Project Management, IT Leadership
The Dynamics AX Application Manager role is to lead the technical design and development of cross-functional, multi-platform application systems. Provide functional, technical and process leadership. Drive tactical delivery for multiple teams. Work with analysts, project managers, and business executives to understand the scope of work, priorities, and requirements for development. Work with high performing teams to deliver new capabilities in business applications and remediate issues. Manage associate/contractor development resources and enforces company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
The ideal candidates will have:
• At LEAST 3 years & 1 implementation with Dynamics AX Development Role
• Consideration will be given to experience in other ERP solution
• Will have developed/managed in a .NET environment
• Experience in AX 2012 a PLUS (Although training is offered)
• Experience in Finance, Trading, Forecasting, Retail and Wholesale module
Proactively analyse, define and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks, controls, and outputs.
Provide technical guidance and leadership to team
Coordinate coding, testing, implementation and documentation of solution.
Perform complex applications programming activities. Codes, tests, debugs, documents, maintains, and modifies complex applications programs.
Manage a large team of internal developers.
Manage outsourcing relationships and delivery within the application development lifecycle.
Implement standards and methodologies supporting the full life cycle for our core business application platforms.
Collaborate with project and business analyst teams to ensure scope, requirements, project plans, resource allocations, budgets, issues, communication and implementation plans are developed, communicated, and updated regularly.
Maintain a work environment that stimulates the professional growth of all direct/indirect reports. Recruit and maintain effective staff members.
Ensure high levels of customer satisfaction are maintained through solid relationships, delivery of capabilities, and operational excellence.
Ensure that expected application performance levels are achieved.
Define guidelines and rules for managing application architectures. These guidelines and rules will include planning and gaining consensus for business metrics, a common taxonomy for application management, IT performance metrics, and ownership and custodianship of the application portfolio.
Agree to a common taxonomy and hand-offs with different parts of the IT organization, and define a common vocabulary as it relates to managing the applications.
Define the relative criticality of different applications in an application portfolio.
Communicate and transfer plans and interfaces between the Plan, Build and Run stages.
Assess scalability of existing and proposed custom applications; spearhead build vs. buy decisions.
Advocate for the app dev perspective across the IT team and the organization as a whole.
Provide critical input to IT leadership and help communicate our vision to senior management.
Develop a matrix around the delivery of projects.
Articulate the value of the development function within the wider business.
Able to communicate with business customers about business technology
Steven for a full detailed job description 01-2866666
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: PEOPLE MANAGEMENT , ACTIVE DIRECTORY , VMWARE
Description: Service Desk Team Lead DeskTop Support Team Lead The successful candidate will be reporting into the Service Delivery Manager and will manage the activities of a team of seven staff which...
Description: Service Desk Team Lead
DeskTop Support Team Lead
The successful candidate will be reporting into the Service Delivery Manager and will manage the activities of a team of seven staff which consists of 2 x 1st Level Support + five x 2nd Level Support (Desktop Support, App Support + Operations).
Permanent role with salary level up to circa €50K.
• Scheduling of team rota.
• Morning meeting – step through all incomplete tickets. Where SLA is missed, identifying root-cause and rectify, ensure cross-training is taking place etc.
• Afternoon meeting – step through all in-flight tickets, focusing on prioritisation.
• Track and manage all Incidents, Problems and Service Requests on the system
• Cross-training and escalated support i.e. Problem Management. Will be expected to get to know the landscape in a relatively short period of time (2 to 3 months)
• Assist Service Delivery Manager – where relevant – in customer meetings, gathering stats for KPI reports etc.
• Escalations to Service Desk Manager and / or Senior IT Management.
• Key qualifications – IT diploma or Degree preferable + ITIL foundation.
HOW TO APPLY
If you are interested please email Lorraine@eolas.ie or call Lorraine in Eolas Recruitment on 01 286 66 66
Do you seek the challenge of developing complex interfaces? Perhaps you are a PEOPLE MANAGEMENT wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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