Description: Senior IT Business Analyst (Financial Services)
The role will suit anyone who lives on the outskirts of Dublin and looking for a career move. My client is based close to the M50. The salary on offer is 60-75k per annum plus benefits.
Overview:
The IT Senior Business Analyst owns the internal client relationship; understands IT requirements that drive analysis and design of technical solutions in compliance with IT strategy, services, technology and products. The IT Business Analyst will participate in the development and management of project plans related to the application development initiatives, from project planning and design through testing, implementation and maintenance. Responsibility for educating project team members and the business community on the impact of the technology proposed (e.g. infrastructure) and for articulating strategy and developing contingency plans. In addition, the IT BA will be responsible for the participation, collection, analysis, documentation and redesign of business needs and requirements.
Job Description:
Business Planning: Consults with business planning sessions with business users to improve business processes.
Cost Benefit Analysis: Develops costs benefit analysis for business solutions.
Business Requirements Development: Develops/evaluates business specifications and understands system/business to redefine business process when necessary. Assists in the development of technical specifications. Participates or leads in the scoping, requirements gathering and solution design phases of assignments/projects.
Project Management: Develops project plans and leads projects for requirements phases, through design and testing, and maintenance phases.
Staffing: Assists in co-ordinating workload and assigning work to Analyst/Designer in addition to maintaining status of total workload. Provides input into resource planning.
Change Management: Facilitates and communicates change management and business processes to address complex business issues in a cost effective manner.
Quality Assurance: Defines and consults on the application of business analysis, testing tool, and project methodologies.
Client Interface: Serves as a liaison between development across divisional organisations for process and business improvements, processes and systems integration. Resolves conflict and removers barriers to ensure successful resolution of issues.
Business Knowledge & Communications: Develops relationships with clients and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations.
Coaching & Mentoring: Serves as a mentor and coach for Business Analysts and Designers in the organisation. Provides input into employee evaluations.
Provide a strategic view of system design decisions that may impact either the business or the solution being delivered. Solution Design: Work with the technical architect and team to ensure the solution design meets both the current business requirements, while delivering a sound platform for future requirements.
Has a good understanding of the company information and how it is processed. Work with the Data Controller to ensure data processing and storage is within the Company Data Protection and Security Policy.
Assists in the development of SLAs between the business and IT, ensuring delivered solutions adhere to the Business Continuity and failover plans.
Work with the Project managers to ensure proposed solutions meet business expectations and include/consider the complete end-to-end solution including such areas as reporting etc.
Academic Qualification: IT Degree
Knowledge, Skills, Competencies:
Minimum of 5-7 years experience working in the Financial Services Sector with relevant technical and business work experience.
IT Degree, technical training or equivalent work experience
Knowledge & experience of agile methodologies would be an advantage
Project Planning/Management:
Advanced understanding of project management principles
Experience in multi-departmental, multi-year initiatives
Typically requires 5/7 or more years or relevant technical and business work experience.
Requires experience/indepth knowledge of business operations, requirements processing, business modelling concepts, information systems and software development life cycle knowledge and business process development or redesign.
Relationships:
Ability to successfully work across all levels of the organisation.
Ability to manage vendor relationships.
Ability to manage key account relationships with other business units and through agreed forums and communication methods (bi-weekly reviews, providing status updates).
Ability to handle complex negotiations and to balance priorities across stakeholders.
Please contact Peter@eolas.ie if you are interested in the roles.

Description: Application Support Manager



Manage Dublin's IT Application Support team of application development staff to resolve fix on fail of Incidents/Problems plus management & delivery to target of small development tasks.

Provide a single point of contact with direct responsibility to deliver IT Application Support services to resolve production system issues across multi client accounts in line with Service Level Agreements & initiatives

Represent the Applications Centre of Excellence in delivery, improvement & cost control of these services.


Responsibilities

Manage day to day running of the IT Application Support Team
Ensure calls are completed in a timely manner with minimum disruption to the operational areas (speedy resolution of calls)
Put in place call assessment (triage) to ensure accurate & relevant task allocation whilst reducing team workload to essential activity
Perform Performance Management Reviews including objective, training & development planning
Career manage the team to minimise attrition rate
Produce Weekly, Monthly and Annual Service Delivery metrics
Foster a positive working environment for IT Application Support Team
Produce local MI inc PIA Tariff related calls; Weekly Service Delivery Report; Monthly invoice
Ownership of Issue and Incident management
Ensure timely escalation of issues to senior management


Experience

6 - 7 years experience in software development environment
Proven experience of service delivery within an Application Support environment
2+ years of Management or Team Leadership experience


Essential Skills


Direct line management of staff including objective setting & performance management
Strong organisational, resource & work planning skills to deliver multiple tasks to deadline
Practical experience of IT Development Lifecycle
Service Delivery background with positive attitude to process improvement
Strategic outlook on systems support & development
Excellent problem management expertise
Self motivated & able to influence others



How to Apply:



PLease send in an updated CV to lorraine@eolas.ie or call me on 01 286 66 66 to discuss in more detail.



Or call Lorraine on 01 286 66 66