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Location: Dublin South Contact: Michael MacCurtain Skills Keywords: SQL SERVER , Service Delivery , SALES , REQUIREMENT GATHERING , PEOPLE MANAGEMENT , DATABASE ADMIN
Description: Pre-Sales Co-ordinator Working closely with the Product Owner, Sales Director, existing and potential client base the Pre-sales Co-ordinator will form a vital link between all aiding and guidance...
Description: Pre-Sales Co-ordinator
Working closely with the Product Owner, Sales Director, existing and potential client base the Pre-sales Co-ordinator will form a vital link between all aiding and guidance during the pre-sales process through to delivery.
Roles & Responsibilities Include:
*Assist with the preparation and delivery of presentations and product demonstrations to potential/existing clients.
*Liaise with Managers/team to provide feedback from clients about product requirements; or ideas to help them innovate or stay ahead of where the market is going.
*Carry out research, including understanding the current & future market, product and competitor landscape.
*Assist with managing the sales bid process; responding to RFIs & RFPs when a client or prospect puts an opportunity out to tender.
*Respond to technical questions about the product or related infrastructure.
*Other ad-hoc duties deemed appropriate to the roll.
Essential Skills & Experience
*Relevant Third Level Degree or a min/max of 2-5 years solid experience in a similar pre-sales role
*Strong organisational skills
*Strong commercial skills including an understanding of the sales process
*Strong problem solving skills including an ability to think on their feet when faced with challenging questions in the sales environment
*Excellent motivation skills
*Ability to prioritise and execute tasks
*Good client facing & customer service skills/experience
*Strong written and oral communication skills
*Capable of clearly communicating and presenting technical concepts
*Proficient in Microsoft suite including Word, Excel, PowerPoint
Desirable Skills & Experience
*Professional certification(s) desired
*Experience in Marketing
*Experience in tools such as SQL Server, Report Writers, and Data Visualisation Tools
*Experience managing/co-ordinating a bid or proposal process including responding to RFIs/RFPs
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Location: Dublin 2 Contact: Nollaig Leydon Skills Keywords: PEOPLE MANAGEMENT
Description: Vendor Management Specialist required for Top Financial Services Company based in Dublin City Centre...
Description: Vendor Management Specialist required for Top Financial Services Company based in Dublin City Centre.
Responsibilities of the Vendor Management Specialist:
Deliver change agendas in order to fulfil the needs of the business and support change implementation.
Analyse, define, and validate business improvement through defined change management process.
At an operational level, build and maintain strong working relationships both internally and externally through effective communication.
Ability to make logical assessments, anticipates obstacles, and considers different approaches to the decision-making process.
Conduct business evaluation activities inclusive of full review of documentation, MI outputs and data capture which are appropriate to the activity being quality assessed.
Support the ongoing development & maintenance of systems and controls to ensure appropriate records are kept and remedial actions are followed up including Third Party oversight activities.
Achieve key individual & team performance & quality indicators through delivery of scheduled business activities.
Produce process maps and detailed processes and procedures.
Capable of working on instruction whilst utilizing own initiative within the parameters of all relevant
Regulatory & Legislative requirements as well as procedures and policies to produce high quality effective and compliant outputs.
Support the monitoring of Third Party performance and evaluation/auditing of these Service Providers as well as any potential Service Providers.
Assist with any Service Provider on boarding plans and new relationship implementation.
Risk, Control and Quality Standards
Manage and maintain developments which might impact a Third Party Servicer Providers ability to fulfil its obligations under the contract.
Ensuring any and all breaches of contract are escalated to the relevant level within the specified timelines with a particular focus to Regulatory Requirements & Operational Risk.
Ensuring all internal and external risk events are managed effectively and feedback is provided to the relevant stakeholders.
Have a clear understanding of the regulatory requirements within financial services.
Understanding of regulatory codes and policies (CCMA ,CPC, DPA)
Displays understanding of financial business acumen and can relate back to daily tasks.
Intermediate and above knowledge of MS products essential in particular MS Word, Excel, PowerPoint & Visio.
Excellent verbal and written communication skills.
Excellent Relationship Management skills.
Previous experience working in regulated and risk aware environment is an advantage.
Previous experience with change control and management advantage but not essential
Vendor Management Specialist, Vendor Management, Relationship Management, Risk Control, Quality Standards, Regulatory Code, Regulatory Policies, Financial Services, MS Office.
Apply now with your CV to firstname.lastname@example.org for more information.
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Location: Dublin North Contact: Peter Kirby Skills Keywords: ITIL , Service Delivery , PEOPLE MANAGEMENT
Description: Incident Manager / Service Desk Lead Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of...
Description: Incident Manager / Service Desk Lead
Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of 12 weekends in a calendar year
Proactively watches emails and event monitoring solutions for alert notifications and resolves or escalates these as required
Provides change management support during the weekend when on call.
Guide the service desk to support the incident management process ensure proper escalation and that notifications are sent in accordance with the incident management process
Proactively monitor ongoing incidents and be prepared to declare and manage the initial minutes of a disaster in accordance with the disaster recovery process
Proactively monitor ongoing issues and be prepared to declare an IT Security Incident in accordance with the IT security Incident policy
Provide guidance during incidents on proper escalation and assist in the development of new processes and solutions around the escalation process
IT Support Team Lead Service Desk
Operate within the IT Support Team Lead group to help manage the day-to-day 1st level IT support activities
Manage the on call scheduling for a global support team
Keep the Service Desk Manager informed of ongoing team issues
Ensure that IT team members are following the change management process
Ensure that all IT team members are aware of the Incident Management and Service Desk processes
Provide semi-annual performance feedback of the SD team to the employees and the SD Manager
Provide resources, as required, to support escalations
Provide guidance to SD team to ensure tickets are being routed to proper queues and addressed in accordance with SLAs
Ensure all SD tickets are closed according to the standing KPIs
Provide assistance to the Service Desk team to resolve first level tickets and in the escalation of 2nd and 3rd level support IT tickets to appropriate teams and management
Degree: A bachelor's in computer science
or A combination of equivalent professional training and certifications, combined with a minimum of 3 years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted
3+ years management experience or large project management
Able to lead and motivate team members in an international virtual working environment
Solid attention to detail and the ability to create and document process and procedures
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
The ability to work within a very demanding environment and handling stress in a positive manner.
Must be able to maintain a high degree of confidentiality.
Excellent organizational skills.
Ability to handle multiple tasks.
Good problem solver
A good understanding of the ITIL process particularly Incident Management
HOW TO APPLY:
If you are interested in this role please Apply for this role with your updated CV and I will be in touch to discuss your application in detail. Or for a confidential discussion and insight into this client and role please reach out to Peter at Eolas on 01 2866666.
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Location: Co.Meath Contact: Nollaig Leydon Skills Keywords: PEOPLE MANAGEMENT , FINANCIAL SERVICES
Description: Production Support & Development Manager required for Fixed Term Contract with Top Financial Services Company based just outside Dublin The Production Support & Development Manager provides...
Description: Production Support & Development Manager required for Fixed Term Contract with Top Financial Services Company based just outside Dublin
The Production Support & Development Manager provides business and technical management of the production support activities including daily service status and managing the team in issue triage, application crisis management and reporting. Leads the root cause analysis process and provides support for production defects and subsequently resolving or route to the teams accountable for service restoration. The Production Support & Development Manager will oversee the implementation of system enhancements and releases and drive best practice in relation to product testing and quality.
Responsibilities of the Production Support & Development Manager
Leads a team of developers, support and business analysts
Drives customer focus and quality first principles in every delivery, and is a trusted advisor to the business
Provides guidance and support
Accountable for issue triage, including application incident management and reporting.
Implements post implementation and warranty project phases, also approve deferred defects
Accountable for facilitation and communication of issues defined as high/critical business impact across IT and business to resolution.
Accountable for managing the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds
Responsible for driving best practices, technical and setting operating standards (e.g. Run time improvements, Data Quality improvements) and workflow process
Liaises with third party supplier for system support issues and system changes
Manages the implementation of scripts and data fixes
Management of all technical testing phases including technical sign off that solutions are fit for purpose and production
Develops effective supporting processes and procedures
Supports an effective legal/regulatory compliance program across IT
Essential skills required
Similar experience in a Production Support Management role.
Self-starter with proven experience of positively influencing change
Experience of providing excellent customer service
People management experience
5-7 years financial services experience
Experience of providing excellent customer service
Effective solution provider
Experience in managing both internal and third party relationships
IT skills at advanced level
Proven business analysis skills
People management experience
Excellent communication skills both written and verbal
Minimum of Bachelors degree in a computer science/software engineering related area
Production Support & Development Manager, Production Support Manager, Application Support Manager, Application Production Support, SQL, Financial Services
Attractive Salary and benefits package available for the right candidate.
Apply now to Nollaig@eolas.ie for more details on the role.
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Location: Dublin Contact: Steven Hegarty Skills Keywords: TEST SCRIPTS , PEOPLE MANAGEMENT
Description: DEVELOPMENT OPERATIONS MANAGER Responsibilities: Lead an international team of network, systems and database engineers across multiple products and initiatives...
Description: DEVELOPMENT OPERATIONS MANAGER
Lead an international team of network, systems and database engineers across multiple products and initiatives.
Help grow the existing teams skills and develop their careers, along with planning for future positions.
Work as part of a global management team with regards to strategy, process improvement, people development and technology implementation.
Identify opportunities for automation and scale existing workflows.
Managing Platform uptime and maintaining / improving existing stats.
Managing Vendor and Datacentre relationships.
Project manage datacentre setup / deployments, new development environments, hardware setup for new applications and infrastructure changes.
Develop metrics and provide regular reports on team performance and department growth; oversee functional areas such as quality, metrics or tools development.
Work closely with the Infrastructure Architect to create roadmaps, plans and budgets.
Manage on call rota's and out of hours platform support.
Lead & coordinate application triage during issues or outages, communicating updates to head of Dev operations and senior management.
5+ years of professional experience as a people manager.
Minimum of 5+ years experience operating mission critical online services.
Strong Product & Project management experience.
Strong verbal and written communication skills and demonstrated technical leadership.
Good working knowledge of Windows, Linux, Networks & SQL Server.
Strong business and technical vision.
Have experience in an internet operational environment, including multiple datacentres and hundreds of servers.
Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.
Ability to handle multiple competing priorities in a fast-paced environment.
Exceptional customer relationship skills and experience of managing vendors.
Ideally has an understanding of and can apply statistical analysis.
Excellent communications skills to clearly articulate complex technical issues to all levels of the organization (both technical and non-technical).
Ability to approach problems with a sense of ownership, enthusiasm, and innovation.
B.S. in a relevant technical field preferred Computer Science, Management Information Systems, Computer Engineering.
Proven experience in similar IT Operations department.
80000 - 90000
Steven for a full detailed job description 01-2866666
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