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Location: Dublin North Contact: Peter Kirby Skills Keywords: ITIL , Service Delivery , PEOPLE MANAGEMENT
Description: Incident Manager / Service Desk Lead Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of...
Description: Incident Manager / Service Desk Lead
Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of 12 weekends in a calendar year
Proactively watches emails and event monitoring solutions for alert notifications and resolves or escalates these as required
Provides change management support during the weekend when on call.
Guide the service desk to support the incident management process ensure proper escalation and that notifications are sent in accordance with the incident management process
Proactively monitor ongoing incidents and be prepared to declare and manage the initial minutes of a disaster in accordance with the disaster recovery process
Proactively monitor ongoing issues and be prepared to declare an IT Security Incident in accordance with the IT security Incident policy
Provide guidance during incidents on proper escalation and assist in the development of new processes and solutions around the escalation process
IT Support Team Lead Service Desk
Operate within the IT Support Team Lead group to help manage the day-to-day 1st level IT support activities
Manage the on call scheduling for a global support team
Keep the Service Desk Manager informed of ongoing team issues
Ensure that IT team members are following the change management process
Ensure that all IT team members are aware of the Incident Management and Service Desk processes
Provide semi-annual performance feedback of the SD team to the employees and the SD Manager
Provide resources, as required, to support escalations
Provide guidance to SD team to ensure tickets are being routed to proper queues and addressed in accordance with SLAs
Ensure all SD tickets are closed according to the standing KPIs
Provide assistance to the Service Desk team to resolve first level tickets and in the escalation of 2nd and 3rd level support IT tickets to appropriate teams and management
Degree: A bachelor's in computer science
or A combination of equivalent professional training and certifications, combined with a minimum of 3 years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted
3+ years management experience or large project management
Able to lead and motivate team members in an international virtual working environment
Solid attention to detail and the ability to create and document process and procedures
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
The ability to work within a very demanding environment and handling stress in a positive manner.
Must be able to maintain a high degree of confidentiality.
Excellent organizational skills.
Ability to handle multiple tasks.
Good problem solver
A good understanding of the ITIL process particularly Incident Management
HOW TO APPLY:
If you are interested in this role please Apply for this role with your updated CV and I will be in touch to discuss your application in detail. Or for a confidential discussion and insight into this client and role please reach out to Peter at Eolas on 01 2866666.
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Location: Dublin North Contact: Nollaig Leydon Skills Keywords: AGILE , PEOPLE MANAGEMENT , REQUIREMENT GATHERING
Description: Release Manager for Top Company based in Dublin Responsibilities will include: Forward Plan the release windows and cycles across the companys applications and related systems Manage risks...
Description: Release Manager for Top Company based in Dublin
Responsibilities will include:
Forward Plan the release windows and cycles across the companys applications and related systems
Manage risks and resolves issues that affect release scope, schedule and quality
Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different teams at different locations
Conduct Release artefact Build, Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Produce Deployment, Run Books and Implementation Plans
Weekly Release Reporting
Communicate release details and schedules to the Business as required
Negotiate, plan and manage all release activities
Work with development team to understand and optimize code branches and merge activities
Manage CI Lab working with DEV and QA teams to ensure stability across all applications
Work with Test Automation team to ensure CI process as automated as possible
Maintains the release schedule for all core services liaising with Project Management team and key stake holders
Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
Participate in CAB meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs
Extensive experience in Continuous Integration
Experience with Nexus
Experience using version control systems; experience with Git preferred
Experience with branching and merge strategies
Apply now to Nollaig@eolas.ie for more details on the role.
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Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: PEOPLE MANAGEMENT , LINUX , MySQL
Description: Technical Support Team Leader - Excellent Software Development firm...
Description: Technical Support Team Leader - Excellent Software Development firm.
The role will involve managing a small team (4 in the team) of Support Engineers who support 30,000 licence users throughout the EMEA region. The team deals with all customer technical support queries and product support issues for the company. The company is a Cloud based Software firm based in Dublin city centre beside trinity College in Dublin City Centre.
IT Support Services Manager is wanted to manage the operation of my clients European IT Support Services team while also working closely within a global IT Function to ensure the provision of an excellent and efficient IT Support Services function.
Responsibilities - Technical Support Team Leader
Coordinate the delivery of IT Support Services inline with Local, Regional and Global priorities.
Assign and manage tasks within the European IT Support Services team and global support teams.
Provide leadership and motivation within the Support Services Team.
Perform a coordinator role for the IT Support Services Team, including agreeing objectives, generating training plans, coaching team members, carrying out performance appraisals and coordinating holidays and other types of leave.
Work closely with the various IT Teams including the Infrastructure and Application Development teams
Formal computer science or equivalent qualification
Minimum of 5 -10 years all-round IT Technical Support experience i.e. Linux, RDBMS, some knowledge of programming languages and some exposure to software products and releases etc
Strong proven people management/ team Lead skills with a minimum of 2 years previous experience in a management role/ Team lead role
Proven ability to lead and motivate a group of technical staff.
Strong technical understanding of Software, Cloud technologies, data Analytics
Experience of managing a small group of Technical Support Engineer
Strong interpersonal skills and the ability to communicate at all levels of the organisation.
Excellent decision making and problem-solving skills.
Excellent organisational skills, with the ability to prioritise workloads, meet deadlines and follow up promptly on relevant issues.
Excellent customer satisfaction and customer relationship skills
Please if interested send me your resume or call me on 01 286 6666.
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Location: Dublin Contact: Steven Hegarty Skills Keywords: SQL , C++ , ORACLE , ERP , PEOPLE MANAGEMENT
Description: DYNAMICS AX APPLICATION MANAGER DESCRIPTION We are currently seeking to recruit an ERP Solutions Architect to join our IT team...
Description: DYNAMICS AX APPLICATION MANAGER
We are currently seeking to recruit an ERP Solutions Architect to join our IT team. This is a full-time position based at our Head Office and reports directly to the Head of IT, Logistics and Service Delivery.
IT Strategy, Development Manager, Microsoft Dynamics AX, X++, NET, SQL, C++, Oracle, ERP Systems, Project Management, IT Leadership
The Dynamics AX Application Manager role is to lead the technical design and development of cross-functional, multi-platform application systems. Provide functional, technical and process leadership. Drive tactical delivery for multiple teams. Work with analysts, project managers, and business executives to understand the scope of work, priorities, and requirements for development. Work with high performing teams to deliver new capabilities in business applications and remediate issues. Manage associate/contractor development resources and enforces company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
The ideal candidates will have:
At LEAST 3 years & 1 implementation with Dynamics AX Development Role
Consideration will be given to experience in other ERP solution
Will have developed/managed in a .NET environment
Experience in AX 2012 a PLUS (Although training is offered)
Experience in Finance, Trading, Forecasting, Retail and Wholesale module
Proactively analyse, define and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks, controls, and outputs.
Provide technical guidance and leadership to team
Coordinate coding, testing, implementation and documentation of solution.
Perform complex applications programming activities. Codes, tests, debugs, documents, maintains, and modifies complex applications programs.
Manage a large team of internal developers.
Manage outsourcing relationships and delivery within the application development lifecycle.
Implement standards and methodologies supporting the full life cycle for our core business application platforms.
Collaborate with project and business analyst teams to ensure scope, requirements, project plans, resource allocations, budgets, issues, communication and implementation plans are developed, communicated, and updated regularly.
Maintain a work environment that stimulates the professional growth of all direct/indirect reports. Recruit and maintain effective staff members.
Ensure high levels of customer satisfaction are maintained through solid relationships, delivery of capabilities, and operational excellence.
Ensure that expected application performance levels are achieved.
Define guidelines and rules for managing application architectures. These guidelines and rules will include planning and gaining consensus for business metrics, a common taxonomy for application management, IT performance metrics, and ownership and custodianship of the application portfolio.
Agree to a common taxonomy and hand-offs with different parts of the IT organization, and define a common vocabulary as it relates to managing the applications.
Define the relative criticality of different applications in an application portfolio.
Communicate and transfer plans and interfaces between the Plan, Build and Run stages.
Assess scalability of existing and proposed custom applications; spearhead build vs. buy decisions.
Advocate for the app dev perspective across the IT team and the organization as a whole.
Provide critical input to IT leadership and help communicate our vision to senior management.
Develop a matrix around the delivery of projects.
Articulate the value of the development function within the wider business.
Able to communicate with business customers about business technology
Steven for a full detailed job description 01-2866666
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: PEOPLE MANAGEMENT , ACTIVE DIRECTORY , VMWARE
Description: Service Desk Team Lead DeskTop Support Team Lead The successful candidate will be reporting into the Service Delivery Manager and will manage the activities of a team of seven staff which...
Description: Service Desk Team Lead
DeskTop Support Team Lead
The successful candidate will be reporting into the Service Delivery Manager and will manage the activities of a team of seven staff which consists of 2 x 1st Level Support + five x 2nd Level Support (Desktop Support, App Support + Operations).
Permanent role with salary level up to circa 50K.
Scheduling of team rota.
Morning meeting step through all incomplete tickets. Where SLA is missed, identifying root-cause and rectify, ensure cross-training is taking place etc.
Afternoon meeting step through all in-flight tickets, focusing on prioritisation.
Track and manage all Incidents, Problems and Service Requests on the system
Cross-training and escalated support i.e. Problem Management. Will be expected to get to know the landscape in a relatively short period of time (2 to 3 months)
Assist Service Delivery Manager where relevant in customer meetings, gathering stats for KPI reports etc.
Escalations to Service Desk Manager and / or Senior IT Management.
Key qualifications IT diploma or Degree preferable + ITIL foundation.
HOW TO APPLY
If you are interested please email Lorraine@eolas.ie or call Lorraine in Eolas Recruitment on 01 286 66 66
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