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ref: EW9454


Location: Dublin North Contact: Nollaig Leydon Skills Keywords: AGILE , PEOPLE MANAGEMENT , REQUIREMENT GATHERING

Description: Release Manager for Top Company based in Dublin Responsibilities will include: • Forward Plan the release windows and cycles across the company’s applications and related systems • Manage risks...

Description: Release Manager for Top Company based in Dublin

Responsibilities will include:
• Forward Plan the release windows and cycles across the company’s applications and related systems
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release artefact Build, Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books and Implementation Plans
• Weekly Release Reporting
• Communicate release details and schedules to the Business as required
• Negotiate, plan and manage all release activities
• Work with development team to understand and optimize code branches and merge activities
• Manage CI Lab working with DEV and QA teams to ensure stability across all applications
• Work with Test Automation team to ensure CI process as automated as possible
• Maintains the release schedule for all core services liaising with Project Management team and key stake holders
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs

• Extensive experience in Continuous Integration
• Jenkins/Hudson/Bamboo experience
• Experience with Nexus
• Experience using version control systems; experience with Git preferred
• Experience with branching and merge strategies

Apply now to Nollaig@eolas.ie for more details on the role.

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ref: EW9385


Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: PEOPLE MANAGEMENT , LINUX , MySQL

Description: Technical Support Team Leader - Excellent Software Development firm...

Description: Technical Support Team Leader - Excellent Software Development firm.
The role will involve managing a small team (4 in the team) of Support Engineers who support 30,000 licence users throughout the EMEA region. The team deals with all customer technical support queries and product support issues for the company. The company is a Cloud based Software firm based in Dublin city centre beside trinity College in Dublin City Centre.
IT Support Services Manager is wanted to manage the operation of my clients European IT Support Services team while also working closely within a global IT Function to ensure the provision of an excellent and efficient IT Support Services function.
Responsibilities - Technical Support Team Leader
Coordinate the delivery of IT Support Services inline with Local, Regional and Global priorities.
Assign and manage tasks within the European IT Support Services team and global support teams.
Provide leadership and motivation within the Support Services Team.
Perform a coordinator role for the IT Support Services Team, including agreeing objectives, generating training plans, coaching team members, carrying out performance appraisals and coordinating holidays and other types of leave.
Work closely with the various IT Teams including the Infrastructure and Application Development teams
Formal computer science or equivalent qualification
Minimum of 5 -10 years all-round IT Technical Support experience i.e. Linux, RDBMS, some knowledge of programming languages and some exposure to software products and releases etc
Strong proven people management/ team Lead skills with a minimum of 2 years previous experience in a management role/ Team lead role
Proven ability to lead and motivate a group of technical staff.
Strong technical understanding of Software, Cloud technologies, data Analytics
Experience of managing a small group of Technical Support Engineer
Strong interpersonal skills and the ability to communicate at all levels of the organisation.
Excellent decision making and problem-solving skills.
Excellent organisational skills, with the ability to prioritise workloads, meet deadlines and follow up promptly on relevant issues.
Excellent customer satisfaction and customer relationship skills
Please if interested send me your resume or call me on 01 286 6666.

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ref: EW9363


Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PEOPLE MANAGEMENT

Description: Service Desk Lead Service Desk Team Lead Key Areas / Responsibilities This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates...

Description: Service Desk Lead

Service Desk Team Lead

Key Areas / Responsibilities
This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates.
The role includes responsibility for providing high quality customer service, responsiveness and SLA compliance.
You will be capable of providing detailed and accurate guidance to our analysts regarding ticket handling, categorisation and prioritisation.
You will have the opportunity on a daily basis to interact with other committed professionals in a challenging, team-oriented environment dealing with customer service issues, and to mentor other staff members.

You should have experience demonstrating the following qualities:
• Ability to guide skilled technical staff towards best practices in customer service
• In depth understanding of customer service considerations in the business services sector
• Solid ITIL knowledge, able to communicate key ideas clearly to service desk staff and customers alike
• Strong organisational & multitasking skills
• Process and procedural documentation to a high quality
• Top quality customer advisory skills
• Excellent written & spoken English language skills

Experience in working on issues in many of the following areas:
• Service Desk team leadership or management
• ITIL background, preferably certified to ITIL v3 Foundation or above
• A strong history of customer service in a business to business environment
• Reporting & documentation


If you are interested please send in an updated CV for lorraine@eolas.ie Or call Lorraine in Eolas Recruitment on 01 286 66 66

SKILLS: Service Desk Lead, Service Desk Team Lead, HelpDesk Team Lead

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ref: EW9301


Location: Dublin 2 Contact: Peter Kirby Skills Keywords: AGILE , Scrum , SAAS , FUNCTIONAL SPECIFICATION , PEOPLE MANAGEMENT

Description: Product Manager - Agile/Scrum/ Lean background - Data Analytics product My client based in the heart of Dublin City Centre is looking for a permanent Product Manager to manage a small team and be...

Description: Product Manager - Agile/Scrum/ Lean background - Data Analytics product
My client based in the heart of Dublin City Centre is looking for a permanent Product Manager to manage a small team and be responsible the design and development of their product suite (Data Analytics products).
This is a relatively new but successful company and has been recently voted one of Ireland's leading IT top 50 companies. They have circa 20 people in IT and this is a new role within the company. The role will suit someone who likes a challenge and is looking to progress and gain some excellent experience in their career.

Product Manager:
o 3-5 years experience in product management
o Experience to be in software development area
o Experience in Agile methodologies
o Any interest or exposure to large data products or data analytic products nice to have
o SAAS based product development beneficial
If you are interested in this role please contact Peter on 01-2866666 or email via the role advert.

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ref: EW9292


Location: Dublin Contact: Steven Hegarty Skills Keywords: SQL , C++ , ORACLE , ERP , PEOPLE MANAGEMENT

Description: DYNAMICS AX APPLICATION MANAGER DESCRIPTION We are currently seeking to recruit an ERP Solutions Architect to join our IT team...


We are currently seeking to recruit an ERP Solutions Architect to join our IT team. This is a full-time position based at our Head Office and reports directly to the Head of IT, Logistics and Service Delivery.

Job Purpose:
IT Strategy, Development Manager, Microsoft Dynamics AX, X++, NET, SQL, C++, Oracle, ERP Systems, Project Management, IT Leadership
The Dynamics AX Application Manager role is to lead the technical design and development of cross-functional, multi-platform application systems. Provide functional, technical and process leadership. Drive tactical delivery for multiple teams. Work with analysts, project managers, and business executives to understand the scope of work, priorities, and requirements for development. Work with high performing teams to deliver new capabilities in business applications and remediate issues. Manage associate/contractor development resources and enforces company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
The ideal candidates will have:
• At LEAST 3 years & 1 implementation with Dynamics AX Development Role
• Consideration will be given to experience in other ERP solution
• Will have developed/managed in a .NET environment
• Experience in AX 2012 a PLUS (Although training is offered)
• Experience in Finance, Trading, Forecasting, Retail and Wholesale module

Job Responsibilities:
Proactively analyse, define and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks, controls, and outputs.
Provide technical guidance and leadership to team
Coordinate coding, testing, implementation and documentation of solution.
Perform complex applications programming activities. Codes, tests, debugs, documents, maintains, and modifies complex applications programs.
Manage a large team of internal developers.
Manage outsourcing relationships and delivery within the application development lifecycle.
Implement standards and methodologies supporting the full life cycle for our core business application platforms.
Collaborate with project and business analyst teams to ensure scope, requirements, project plans, resource allocations, budgets, issues, communication and implementation plans are developed, communicated, and updated regularly.
Maintain a work environment that stimulates the professional growth of all direct/indirect reports. Recruit and maintain effective staff members.
Ensure high levels of customer satisfaction are maintained through solid relationships, delivery of capabilities, and operational excellence.
Ensure that expected application performance levels are achieved.
Define guidelines and rules for managing application architectures. These guidelines and rules will include planning and gaining consensus for business metrics, a common taxonomy for application management, IT performance metrics, and ownership and custodianship of the application portfolio.
Agree to a common taxonomy and hand-offs with different parts of the IT organization, and define a common vocabulary as it relates to managing the applications.
Define the relative criticality of different applications in an application portfolio.
Communicate and transfer plans and interfaces between the Plan, Build and Run stages.
Assess scalability of existing and proposed custom applications; spearhead build vs. buy decisions.
Advocate for the app dev perspective across the IT team and the organization as a whole.
Provide critical input to IT leadership and help communicate our vision to senior management.
Develop a matrix around the delivery of projects.
Articulate the value of the development function within the wider business.
Able to communicate with business customers about business technology


Steven for a full detailed job description 01-2866666

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