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Location: Cork Contact: Niamh Loftus Skills Keywords: PEOPLE MANAGEMENT
Description: IT Supplier Manager required for Top Financial Services Company based in Cork...
Description: IT Supplier Manager required for Top Financial Services Company based in Cork.
The IT Supplier Manager will be accountable for ensuring that all IT managed contracts are defined and managed to adhere to the companys policies, external auditors expectations and industry best practice. They will also be accountable for ensuring that the company will obtain maximum operational and commercial benefit from supplier contracts on an on-going basis.
Responsibilities of the Role:
Assess the classification of all existing IT managed contracts versus the contract classification criteria and update the categorisation accordingly.
Establish an operational framework for managing all existing contracts, differentiated by classification, initiate relevant management activities, monitor execution and address issues.
Ensure effective monitoring of key suppliers performance, versus contractual commitments and service level agreements, is in operation and that appropriate remediation action is taken where necessary.
Review key existing IT managed contracts, particularly outsourced services agreements, identify remediation required and ensure necessary action is taken in a timely manner. Manage the remediation of any IT supplier related issues raised by internal or external auditors within committed timelines.
Ensure all contracts, and their on-going management, comply with the requirements of the relevant company policies.
Evaluate key existing supplier relationships, assess their overall fit versus the organisations objectives and recommend changes as appropriate.
Proactively identify, in association with Group Procurement, savings opportunities within existing and new contracts.
Identify imminent end-of-life contracts and, in association with Group Procurement, agree
Regarding all new contracts:
o In association with Group Procurement lead the definition of the RFX framework.
o Manage collation of all operational schedules regarding RFXs.
o Define the evaluation criteria to be used to assess responses, with Procurement.
o Agree the scope of due diligence to be undertaken, with Procurement.
o Quality assure all RFXs from an operational perspective.
o In association with Group Procurement assess all responses to RPFs and decide the preferred supplier from an operational perspective.
o Support Group Procurement in the execution of the commercial negotiations.
o Support Group Legal or appointed legal advisors in the drafting of operational elements the legal contracts and supporting schedules
Guide and mentor both managers and staff to ensure that all have adequate awareness of the overall objectives and operating framework, to enable them perform the required activities.
Coordinate the activities of dotted line reports to ensure that all are working to a common set of objectives.
Engage in regular two way communication with dotted line team members to ensure open and constructive communications take place.
Organize the provision of suitable training for staff to ensure that the required competencies and skill base are in place.
Business and Customer:
Ensure appropriate incident and change management procedures are in place with relevant third parties.
Actively contribute to the IT Leadership Team and support colleagues in the delivery of the Team and Company objectives.
Contribute to senior management reviews and actively engage in strategic decision making in IT
Act as one of the central points of communication within the IT to ensure clear transmission of information suppliers and supplier management processes
Demonstrable expertise regarding RFP and RFI collation, assessment and decision making.
Demonstrable expertise regarding commercial negotiations.
Demonstrable knowledge and experience of
o Industry related supplier policies.
o Supplier management frameworks.
5+ years supplier management experience.
Extensive RFI & RFP definition, assessment and decision making experience.
Strong stakeholder management skills and ability to manage internal and external relationships
Knowledge of trends and innovations that are occurring in financial services and technology solutions
Leadership and motivation skills
Influencing and negotiation skills
Strong written and verbal communication skills
A 3rd level qualification in an appropriate discipline (desirable)
The role is based in Cork, with availability required to travel to Dublin on a regular basis
Apply Now with your Updated CV to Nollaig@eolas.ie for more information.
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Location: Dublin North Contact: Nollaig Leydon Skills Keywords: AGILE , PEOPLE MANAGEMENT , REQUIREMENT GATHERING
Description: Release Manager for Top Company based in Dublin Responsibilities will include: Forward Plan the release windows and cycles across the companys applications and related systems Manage risks...
Description: Release Manager for Top Company based in Dublin
Responsibilities will include:
Forward Plan the release windows and cycles across the companys applications and related systems
Manage risks and resolves issues that affect release scope, schedule and quality
Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different teams at different locations
Conduct Release artefact Build, Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Produce Deployment, Run Books and Implementation Plans
Weekly Release Reporting
Communicate release details and schedules to the Business as required
Negotiate, plan and manage all release activities
Work with development team to understand and optimize code branches and merge activities
Manage CI Lab working with DEV and QA teams to ensure stability across all applications
Work with Test Automation team to ensure CI process as automated as possible
Maintains the release schedule for all core services liaising with Project Management team and key stake holders
Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
Participate in CAB meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Researches new software development and configuration management methodologies and technologies and analyses their application to current configuration management needs
Extensive experience in Continuous Integration
Experience with Nexus
Experience using version control systems; experience with Git preferred
Experience with branching and merge strategies
Apply now to Nollaig@eolas.ie for more details on the role.
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Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: PEOPLE MANAGEMENT , LINUX , MySQL
Description: Technical Support Team Leader - Excellent Software Development firm...
Description: Technical Support Team Leader - Excellent Software Development firm.
The role will involve managing a small team (4 in the team) of Support Engineers who support 30,000 licence users throughout the EMEA region. The team deals with all customer technical support queries and product support issues for the company. The company is a Cloud based Software firm based in Dublin city centre beside trinity College in Dublin City Centre.
IT Support Services Manager is wanted to manage the operation of my clients European IT Support Services team while also working closely within a global IT Function to ensure the provision of an excellent and efficient IT Support Services function.
Responsibilities - Technical Support Team Leader
Coordinate the delivery of IT Support Services inline with Local, Regional and Global priorities.
Assign and manage tasks within the European IT Support Services team and global support teams.
Provide leadership and motivation within the Support Services Team.
Perform a coordinator role for the IT Support Services Team, including agreeing objectives, generating training plans, coaching team members, carrying out performance appraisals and coordinating holidays and other types of leave.
Work closely with the various IT Teams including the Infrastructure and Application Development teams
Formal computer science or equivalent qualification
Minimum of 5 -10 years all-round IT Technical Support experience i.e. Linux, RDBMS, some knowledge of programming languages and some exposure to software products and releases etc
Strong proven people management/ team Lead skills with a minimum of 2 years previous experience in a management role/ Team lead role
Proven ability to lead and motivate a group of technical staff.
Strong technical understanding of Software, Cloud technologies, data Analytics
Experience of managing a small group of Technical Support Engineer
Strong interpersonal skills and the ability to communicate at all levels of the organisation.
Excellent decision making and problem-solving skills.
Excellent organisational skills, with the ability to prioritise workloads, meet deadlines and follow up promptly on relevant issues.
Excellent customer satisfaction and customer relationship skills
Please if interested send me your resume or call me on 01 286 6666.
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Location: Dublin Contact: Steven Hegarty Skills Keywords: SQL , C++ , ORACLE , ERP , PEOPLE MANAGEMENT
Description: DYNAMICS AX APPLICATION MANAGER DESCRIPTION We are currently seeking to recruit an ERP Solutions Architect to join our IT team...
Description: DYNAMICS AX APPLICATION MANAGER
We are currently seeking to recruit an ERP Solutions Architect to join our IT team. This is a full-time position based at our Head Office and reports directly to the Head of IT, Logistics and Service Delivery.
IT Strategy, Development Manager, Microsoft Dynamics AX, X++, NET, SQL, C++, Oracle, ERP Systems, Project Management, IT Leadership
The Dynamics AX Application Manager role is to lead the technical design and development of cross-functional, multi-platform application systems. Provide functional, technical and process leadership. Drive tactical delivery for multiple teams. Work with analysts, project managers, and business executives to understand the scope of work, priorities, and requirements for development. Work with high performing teams to deliver new capabilities in business applications and remediate issues. Manage associate/contractor development resources and enforces company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
The ideal candidates will have:
At LEAST 3 years & 1 implementation with Dynamics AX Development Role
Consideration will be given to experience in other ERP solution
Will have developed/managed in a .NET environment
Experience in AX 2012 a PLUS (Although training is offered)
Experience in Finance, Trading, Forecasting, Retail and Wholesale module
Proactively analyse, define and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks, controls, and outputs.
Provide technical guidance and leadership to team
Coordinate coding, testing, implementation and documentation of solution.
Perform complex applications programming activities. Codes, tests, debugs, documents, maintains, and modifies complex applications programs.
Manage a large team of internal developers.
Manage outsourcing relationships and delivery within the application development lifecycle.
Implement standards and methodologies supporting the full life cycle for our core business application platforms.
Collaborate with project and business analyst teams to ensure scope, requirements, project plans, resource allocations, budgets, issues, communication and implementation plans are developed, communicated, and updated regularly.
Maintain a work environment that stimulates the professional growth of all direct/indirect reports. Recruit and maintain effective staff members.
Ensure high levels of customer satisfaction are maintained through solid relationships, delivery of capabilities, and operational excellence.
Ensure that expected application performance levels are achieved.
Define guidelines and rules for managing application architectures. These guidelines and rules will include planning and gaining consensus for business metrics, a common taxonomy for application management, IT performance metrics, and ownership and custodianship of the application portfolio.
Agree to a common taxonomy and hand-offs with different parts of the IT organization, and define a common vocabulary as it relates to managing the applications.
Define the relative criticality of different applications in an application portfolio.
Communicate and transfer plans and interfaces between the Plan, Build and Run stages.
Assess scalability of existing and proposed custom applications; spearhead build vs. buy decisions.
Advocate for the app dev perspective across the IT team and the organization as a whole.
Provide critical input to IT leadership and help communicate our vision to senior management.
Develop a matrix around the delivery of projects.
Articulate the value of the development function within the wider business.
Able to communicate with business customers about business technology
Steven for a full detailed job description 01-2866666
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: PEOPLE MANAGEMENT , ACTIVE DIRECTORY , VMWARE
Description: Service Desk Team Lead DeskTop Support Team Lead The successful candidate will be reporting into the Service Delivery Manager and will manage the activities of a team of seven staff which...
Description: Service Desk Team Lead
DeskTop Support Team Lead
The successful candidate will be reporting into the Service Delivery Manager and will manage the activities of a team of seven staff which consists of 2 x 1st Level Support + five x 2nd Level Support (Desktop Support, App Support + Operations).
Permanent role with salary level up to circa 50K.
Scheduling of team rota.
Morning meeting step through all incomplete tickets. Where SLA is missed, identifying root-cause and rectify, ensure cross-training is taking place etc.
Afternoon meeting step through all in-flight tickets, focusing on prioritisation.
Track and manage all Incidents, Problems and Service Requests on the system
Cross-training and escalated support i.e. Problem Management. Will be expected to get to know the landscape in a relatively short period of time (2 to 3 months)
Assist Service Delivery Manager where relevant in customer meetings, gathering stats for KPI reports etc.
Escalations to Service Desk Manager and / or Senior IT Management.
Key qualifications IT diploma or Degree preferable + ITIL foundation.
HOW TO APPLY
If you are interested please email Lorraine@eolas.ie or call Lorraine in Eolas Recruitment on 01 286 66 66
Do you seek the challenge of developing complex interfaces? Perhaps you are a PEOPLE MANAGEMENT wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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