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PEOPLE MANAGEMENT Jobs Dublin Ireland

The job search on the left helps you to find the perfect PEOPLE MANAGEMENT jobs in Dublin Ireland. Browse through a large selection of PEOPLE MANAGEMENT roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract PEOPLE MANAGEMENT jobs and permanent PEOPLE MANAGEMENT jobs.

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ref: EW9084

SERVICE DELIVERY MANAGER , IT MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PROCEDURES , PEOPLE MANAGEMENT

Description: IT Support Manager Customer Service Manager Main Responsibilities: • Primary responsibility for the provision of customer support service to clients...

Description: IT Support Manager

Customer Service Manager


Main Responsibilities:
• Primary responsibility for the provision of customer support service to clients.
• Provide a high quality, consistent support service 24x7x365
• Develop and implement procedures designed to deliver a high quality service.
• Recruitment of Customer Support Engineers , Application Support Engineers, to support a global support operation

• Ensure a high level of technical knowledge within Customer Support (measured through time to resolve tickets)
• Ensure a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate level of customer communications.
• Classify support tickets by area and implement action plans to address problematic areas
• Manage customer escalations through to resolution
• Manage customer expectations regarding resolution of issues within agreed SLAs
• Manage QA schedule for production patches
• Be familiar with all support & maintenance contracts to ensure the team provide the contracted service
• Work closely with the professional services organization to ensure the smooth transition of clients to the production support team
• Establish and publish reports on KPIs for the team
• Work closely with engineering to ensure that customer reported code defects are raised in a timely manner and addressed within SLA


Experience:
• Minimum 2-3 years in a similar management role
• Excellent communication and interpersonal skills
• Proven experience of working to Service Level Agreements (SLAs)
• Knowledge of the financial services industry an advantage


Other Information / Circumstances:
• Flexibility in terms of international travel




For more information and to apply please email an updated CV to lorraine@eolas.ie or call Lorraine on 01 286 66 66



Skills

Customer Support Manager, Customer Service Manager, Production Support Manager, IT Support Manager


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ref: EW9068

IT MANAGER

Location: Dublin North Contact: Lorraine Bracken Skills Keywords: PEOPLE MANAGEMENT

Description: IT Manager My client are recruiting an IT Manager to manage and develop the IT department and function The key responsibilities of this role include: • Technical knowledge to manage and...

Description: IT Manager

My client are recruiting an IT Manager to manage and develop the IT department and function

The key responsibilities of this role include:
• Technical knowledge to manage and support the I.T. department function of a multi-site organisation
• Liaise with clients of the organisation on site setups and projects
• Manage third party service providers including discussing requirements, costs, timelines and service-level agreements (SLAs)
• Project management of I.T. software, hardware and application development implementations and upgrades including new technology projects
• Work with organisation departments internally and with external clients on business projects and initiatives
• Support platform, connectivity and integration of POS, ERP and various systems
• Knowledge of hosted infrastructure platforms and Cloud technologies
• Manage audits of all aspects of the I.T. environment and investigate systems performance and processes issues plus any I.T. related processes issues affecting the business.
• Ensure regulatory compliance
• Management of software licensing
• Development and implementation of proposals for the I.T. strategy of continuous improvement
• Production of reports for organisation internally, for clients and for group company.

The successful candidate will possess the following attributes:
1. Positive, can do attitude
2. Credible, trustworthy and discrete IT Leader
3. Ability to build relationships and influence at all levels
4. Strong problem-solving ability
5. Proactive while taking ownership of issues to conclusion
6. Ability to work on multiple projects simultaneously & get hands on where required
7. Attention to detail
8. Excellent interpersonal and organisational skills
9. Excellent communication skills to liaise at all levels with personnel internally in the organisation, external contractors, service providers and clients
10. Passion for IT & continuous learning
11. Up to date with current best practice and trends in IT
12. Strong Business Acumen and understanding of the I.T. function as part of the organisation’s goals as a whole.

For further information and to apply please email an updated CV to lorraine@eolas.ie or call 01 286 6666


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ref: EW9048

PROJECT MANAGER

Location: Dublin Central Contact: Peter Kirby Skills Keywords: AGILE , Scrum , PEOPLE MANAGEMENT , PMI , PRINCE

Description: Technical Project Manager (Must have a strong Software Development Delivery Background) - Permanent Role and the client wants people who have come from permanent roles and not multiple contract roles...

Description: Technical Project Manager (Must have a strong Software Development Delivery Background) - Permanent Role and the client wants people who have come from permanent roles and not multiple contract roles. The salary is approx. €75-80k per annum plus 20% bonus, Pension and benefits.
Principal Duties & Responsibilities
• Provide a range of IT advisory services to our clients including:
- Strategy technology advice
- IT sourcing advice
- Selection of onshore and offshore managed service partners in the software and hardware arena
- IT contract development, negotiation and advice
- Vendor management and commercial strategy/negotiations
- IT infrastructure / architecture
- Programme assurance and quality assurance
• Meeting clients, undertaking business development activities, and leading proposals
• Working with our account teams to identify opportunities within clients
• Exploiting Industry best practices and your experience to create business solutions for our clients
• Meet challenging goals and mentor junior team members
Qualifications
Skills, Experience & Qualifications
• Third level qualification in Computer Science/Engineering or a related discipline.
• 6-8 Years relevant experience with demonstrated industry experience
• Previous client facing / consulting experience
• Highly motivated, with a proven ability to work on own initiative within a challenging and dynamic work environment.
• Ability to work both independently and as part of a team with professionals at all levels.
• Experience leading and motivating teams
• Ability to build relationships internally and with clients
• Business experience – e.g. meeting and presenting to clients, developing proposals, selling follow on work
• Excellent oral/written communication, planning, project management, networking and influencing skills
• Assist in project planning and task estimation
• Ability to prioritise tasks and work on multiple assignments
• Strong analytical skills and logical approach
• Strong commitment to professional and client service excellence
Apply now to peter@eolas.ie for more details on the role.

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ref: EW9040

IT DIRECTOR , IT MANAGER

Location: Dublin Contact: Nollaig Leydon Skills Keywords: SECURITY , PEOPLE MANAGEMENT , FINANCIAL SERVICES

Description: Head of IS Policy and Planning The incumbent will lead the Information Services Policy and Planning (ISPP) unit in the Information Services (I.S...

Description: Head of IS Policy and Planning

The incumbent will lead the Information Services Policy and Planning (ISPP) unit in the Information Services (I.S.) division for a leading financial and insurance company in Europe with offices in Dublin and London. The ISPP unit offers I.S. Risk & Compliance Management, Information Security, Disaster Recovery, Project Management and I.S Organisational Effectiveness services to I.S. leaders to help them with their individual responsibilities in these areas.

Specific Accountabilities:
• Leads the delivery of I.S. Risk and Compliance Management, Information Security, Disaster Recovery, Project Management, and I.S Organisational Effectiveness services to the wider I.S. community in Europe.
• Manage the activities and performance of the European staff (10-20) of the ISPP Organisation, acknowledging the competing demands of local versus enterprise requirements, and managing the requirements of enterprise level and local work requests.
• Serve as an active leader in the European Senior Leadership team, reporting to the CIO-Europe, representing the interests of the ISPP Organisation.
• Participate as an active leader in the planning of European Tactical plans ensuring alignment with ISPP strategies, programmes and objectives.
• Build and manage the budget for the European ISPP Organisation, report on variances, re-project at mid-year point and continue to look for cost effective solutions.
• Participate as an active leader in the planning of Enterprise ISPP strategies, programmes and objectives.
• Lead the development, implementation, and on-going evolution of the ISPP strategy for Europe.
• Serve as a focal point for escalation of ISPP issues.
• Present the ISPP strategy in business terms, with full financial disclosure to help business partners reach sound management conclusions.
• This role reports to VP IS Policy and Planning with dual reporting to CIO Europe.

Excellent Permanent role based in Dublin City Centre offering attractive Salary and benefits package.
Apply now to Nollaig@eolas.ie for more details on the role.

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ref: EW9010

IT MANAGER

Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: ITIL , PEOPLE MANAGEMENT

Description: Infrastructure Manager - 100K+Package Overview of Role The role a new Greenfiled site role and the person will be involved in setting up along with the Head of IT the System Infrastructure for a...

Description: Infrastructure Manager - 100K+Package
Overview of Role
The role a new Greenfiled site role and the person will be involved in setting up along with the Head of IT the System Infrastructure for a leading Multinational firm setting up in Dublin City centre. The role will involve much 3rd Party Vendor Management, SLA, RFT and Relationship Management. The role will suit someone who has come from a hands on Technical Infrastructure role who is now in a Management role who can advise on IT infrastructure and manager large 3rd party vendors. Career Knowledge of SAN/ VMWARE/ Data Centres/WAN/Security is a must and someone who keeps up to date with technology trends and changes.
Key Responsibilities
• Support the Head of IT by providing technical IT insight and process improvement opportunities in the development of the new IT Department
• Manage and develop relationships with strategic 3rd party vendors in an outsourced environment ensuring constant performance against objectives
• Identification and management of the implementation of new infrastructure services to support business growth
• Oversee robust delivery of infrastructure services and enhancements ensuring adherence to service levels and continual functioning of mission critical operations
• Implement technical governance procedures and participate in the architectural sign-off process with the 3rd party outsource providers
• Identify and design architectural solutions to address business needs / issues providing recommendation to the head of IT
• Develop and implement a model for service and infrastructure management that will constantly monitor, analyse, plan and operate in a manner that will drive continuous improvement
• Ensure security across all of the technical systems and software services and oversee out-sourced infrastructure ensuring it meets Group standards
• Work with the head of IT to develop capabilities within the team, ensuring that all team members have challenging personal development plans in place for current and future roles and ensure that constant development activity is undertaken
• Ensure that the companies system is compliant with shareholders' policies
Education, Experience and Skills
Education
• Likely to have a degree in business administration, information systems, computer science or related subject (Advanced degree desirable)
• Professional qualifications and industry certifications such as ITIL, PMP, Prince II, TOGAF advantageous
Experience and skills
• Significant experience in different system and technology with at least five years experience in a project/ relationship management role.
• Proven experience in project managing IT implementations from inception to delivery
• Proven track record in managing 3rd party vendors preferably in an outsourced arrangement
• Proven experience in an infrastructure solutions design / architectural role.
• Knowledge of regulatory framework pertaining to IT within international banking and leasing business nice to have
• Excellent communication skills both written and verbal, with a proven ability to explain technical issues to non-technical colleagues
• Experienced people manager with the ability to set clear objectives and manage day to day activities of the team
• Thinks and plans strategically with an energetic and positive mind set with a desire for excellence and implementing necessary change
If you are interested in this role can you please send in an Updated CV to peter@eolas.ie or call 01 286 6666

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