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Location: Dublin City Centre Contact: Peter Kirby Skills Keywords: PEOPLE MANAGEMENT , LINUX , MySQL
Description: Technical Support Team Leader - Excellent Software Development firm...
Description: Technical Support Team Leader - Excellent Software Development firm.
The role will involve managing a small team (4 in the team) of Support Engineers who support 30,000 licence users throughout the EMEA region. The team deals with all customer technical support queries and product support issues for the company. The company is a Cloud based Software firm based in Dublin city centre beside trinity College in Dublin City Centre.
IT Support Services Manager is wanted to manage the operation of my clients European IT Support Services team while also working closely within a global IT Function to ensure the provision of an excellent and efficient IT Support Services function.
Responsibilities - Technical Support Team Leader
Coordinate the delivery of IT Support Services inline with Local, Regional and Global priorities.
Assign and manage tasks within the European IT Support Services team and global support teams.
Provide leadership and motivation within the Support Services Team.
Perform a coordinator role for the IT Support Services Team, including agreeing objectives, generating training plans, coaching team members, carrying out performance appraisals and coordinating holidays and other types of leave.
Work closely with the various IT Teams including the Infrastructure and Application Development teams
Formal computer science or equivalent qualification
Minimum of 5 -10 years all-round IT Technical Support experience i.e. Linux, RDBMS, some knowledge of programming languages and some exposure to software products and releases etc
Strong proven people management/ team Lead skills with a minimum of 2 years previous experience in a management role/ Team lead role
Proven ability to lead and motivate a group of technical staff.
Strong technical understanding of Software, Cloud technologies, data Analytics
Experience of managing a small group of Technical Support Engineer
Strong interpersonal skills and the ability to communicate at all levels of the organisation.
Excellent decision making and problem-solving skills.
Excellent organisational skills, with the ability to prioritise workloads, meet deadlines and follow up promptly on relevant issues.
Excellent customer satisfaction and customer relationship skills
Please if interested send me your resume or call me on 01 286 6666.
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PEOPLE MANAGEMENT
Description: Service Desk Lead Service Desk Team Lead Key Areas / Responsibilities This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates...
Description: Service Desk Lead
Service Desk Team Lead
Key Areas / Responsibilities
This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates.
The role includes responsibility for providing high quality customer service, responsiveness and SLA compliance.
You will be capable of providing detailed and accurate guidance to our analysts regarding ticket handling, categorisation and prioritisation.
You will have the opportunity on a daily basis to interact with other committed professionals in a challenging, team-oriented environment dealing with customer service issues, and to mentor other staff members.
You should have experience demonstrating the following qualities:
• Ability to guide skilled technical staff towards best practices in customer service
• In depth understanding of customer service considerations in the business services sector
• Solid ITIL knowledge, able to communicate key ideas clearly to service desk staff and customers alike
• Strong organisational & multitasking skills
• Process and procedural documentation to a high quality
• Top quality customer advisory skills
• Excellent written & spoken English language skills
Experience in working on issues in many of the following areas:
• Service Desk team leadership or management
• ITIL background, preferably certified to ITIL v3 Foundation or above
• A strong history of customer service in a business to business environment
• Reporting & documentation
HOW TO APPLY
If you are interested please send in an updated CV for email@example.com Or call Lorraine in Eolas Recruitment on 01 286 66 66
SKILLS: Service Desk Lead, Service Desk Team Lead, HelpDesk Team Lead
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Location: Dublin 2 Contact: Peter Kirby Skills Keywords: AGILE , Scrum , SAAS , FUNCTIONAL SPECIFICATION , PEOPLE MANAGEMENT
Description: Product Manager - Agile/Scrum/ Lean background - Data Analytics product My client based in the heart of Dublin City Centre is looking for a permanent Product Manager to manage a small team and be...
Description: Product Manager - Agile/Scrum/ Lean background - Data Analytics product
My client based in the heart of Dublin City Centre is looking for a permanent Product Manager to manage a small team and be responsible the design and development of their product suite (Data Analytics products).
This is a relatively new but successful company and has been recently voted one of Ireland's leading IT top 50 companies. They have circa 20 people in IT and this is a new role within the company. The role will suit someone who likes a challenge and is looking to progress and gain some excellent experience in their career.
o 3-5 years experience in product management
o Experience to be in software development area
o Experience in Agile methodologies
o Any interest or exposure to large data products or data analytic products nice to have
o SAAS based product development beneficial
If you are interested in this role please contact Peter on 01-2866666 or email via the role advert.
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Location: Dublin South West Contact: Peter Kirby Skills Keywords: FINANCIAL SERVICES , PEOPLE MANAGEMENT
Description: My client is a leading Irish Company based in Dublin West and they are looking for a Senior Programme Manager for a 2 year project...
Description: My client is a leading Irish Company based in Dublin West and they are looking for a Senior Programme Manager for a 2 year project. The role will involve managing a complete PMO office and will have 6 direct Senior Projects Managers reporting into him and approx. 100 people under his/ her remit within the role.
- Minimum 10 years in a PMO office Environment
- Minimum of Degree or Masters qualification
- Have a proven track record of managing teams of 50-100 people indirectly
- Have a background of managing 10 million plus budgets
- Have an expertise of working with third party vendor parties
- Have a strong background in Financial Services (Insurance/ Banking etc)
- Must have reported into Directorship level
If you feel this is you and you are interested please apply ASAP and I will send you a more detailed job spec. The salary is ballpark €100-120k per annum plus a full benefits package.
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Location: Dublin Contact: Steven Hegarty Skills Keywords: SQL , C++ , ORACLE , ERP , PEOPLE MANAGEMENT
Description: DYNAMICS AX APPLICATION MANAGER DESCRIPTION We are currently seeking to recruit an ERP Solutions Architect to join our IT team...
Description: DYNAMICS AX APPLICATION MANAGER
We are currently seeking to recruit an ERP Solutions Architect to join our IT team. This is a full-time position based at our Head Office and reports directly to the Head of IT, Logistics and Service Delivery.
IT Strategy, Development Manager, Microsoft Dynamics AX, X++, NET, SQL, C++, Oracle, ERP Systems, Project Management, IT Leadership
The Dynamics AX Application Manager role is to lead the technical design and development of cross-functional, multi-platform application systems. Provide functional, technical and process leadership. Drive tactical delivery for multiple teams. Work with analysts, project managers, and business executives to understand the scope of work, priorities, and requirements for development. Work with high performing teams to deliver new capabilities in business applications and remediate issues. Manage associate/contractor development resources and enforces company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR.
The ideal candidates will have:
• At LEAST 3 years & 1 implementation with Dynamics AX Development Role
• Consideration will be given to experience in other ERP solution
• Will have developed/managed in a .NET environment
• Experience in AX 2012 a PLUS (Although training is offered)
• Experience in Finance, Trading, Forecasting, Retail and Wholesale module
Proactively analyse, define and document requirements for data, workflow, logical processes, interfaces with other systems, internal and external checks, controls, and outputs.
Provide technical guidance and leadership to team
Coordinate coding, testing, implementation and documentation of solution.
Perform complex applications programming activities. Codes, tests, debugs, documents, maintains, and modifies complex applications programs.
Manage a large team of internal developers.
Manage outsourcing relationships and delivery within the application development lifecycle.
Implement standards and methodologies supporting the full life cycle for our core business application platforms.
Collaborate with project and business analyst teams to ensure scope, requirements, project plans, resource allocations, budgets, issues, communication and implementation plans are developed, communicated, and updated regularly.
Maintain a work environment that stimulates the professional growth of all direct/indirect reports. Recruit and maintain effective staff members.
Ensure high levels of customer satisfaction are maintained through solid relationships, delivery of capabilities, and operational excellence.
Ensure that expected application performance levels are achieved.
Define guidelines and rules for managing application architectures. These guidelines and rules will include planning and gaining consensus for business metrics, a common taxonomy for application management, IT performance metrics, and ownership and custodianship of the application portfolio.
Agree to a common taxonomy and hand-offs with different parts of the IT organization, and define a common vocabulary as it relates to managing the applications.
Define the relative criticality of different applications in an application portfolio.
Communicate and transfer plans and interfaces between the Plan, Build and Run stages.
Assess scalability of existing and proposed custom applications; spearhead build vs. buy decisions.
Advocate for the app dev perspective across the IT team and the organization as a whole.
Provide critical input to IT leadership and help communicate our vision to senior management.
Develop a matrix around the delivery of projects.
Articulate the value of the development function within the wider business.
Able to communicate with business customers about business technology
Steven for a full detailed job description 01-2866666
Do you seek the challenge of developing complex interfaces? Perhaps you are a PEOPLE MANAGEMENT wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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