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Location: Dublin (M50) Contact: Peter Kirby Skills Keywords: Windows 2008 , FINANCIAL SERVICES , PMBOK
Description: Lead IT Service Management Analyst/ Project Lead - Report to IT Service Manager - Salary guide is 55-70k per annum plus a strong benefits package...
Description: Lead IT Service Management Analyst/ Project Lead - Report to IT Service Manager - Salary guide is 55-70k per annum plus a strong benefits package. The client is a Financials Services company and anyone leaving near the M50 should apply for the role if it matchs.your skills and experience.
The Lead Infrastructure Analyst role will build and maintain a thorough technical knowledge regarding all the technical solutions and services that underpin our company technical environment. A key function of this role is relationship management and work collaboratively with our current IT Service Management Provider and to act as the main point of contact for the Project Team and the Service Management Provider. The IT Technical Lead works with our Service Management Provider to ensure infrastructure elements of changes and projects in the Project Portfolio are contract compliant, delivered on-time and within budget, are aligned with Business Application requirements and meet acceptance criteria
Key Duties / Responsibilities:
• Building and maintaining a thorough technical knowledge of all the technical solutions and services that underpin business functions, in particular the detail of the alignment between the Services and the business applications and systems that they support;
• Collaboratively supporting the development and maintenance of a Strategic Technology Roadmap for over the term of the Agreement;
• Ensuring that the client engage appropriately in Problem Management activity, and that actions identified to resolve Problems are assessed and appropriately agreed or rejected depending on business value and costs;
• Responsibility for providing a consistent level of quality IT service to the all staff members within the team.
• Supplier project resource management
• Project process responsibilities :
• Review projects to ensure it contains sufficient functional and non-functional (volumetric and performance) requirements.
• Review capacity management reports from Supplier to understand infrastructure implications of the pipeline. Possibly create Infrastructure projects to ensure business projects not constrained by capacity
• Assess implementation plan for reasonableness of professional services effort.
• Commercial compliance - Ensure the detailed deliverables are explicit. Be prepared to reject the document if they are not.
• Relationship management between Service Management Supplier and the clients Business units
• Project portfolio manager
• The Project team/ PMO
• Service Management Team / Governance
• ICT Services Team and general IT department
• ICT PMO /Projects Team
• Users and Managers within the company
• Suppliers and maintenance companies
Experience and Competencies:
• Degree or equivalent technical qualification
• Typically requires seven or more years of technical and general Financial Services industry business experience. Experience should include assignments in multiple business and technical areas.
• Demonstrated ability to conceptualize and contribute to delivery of multiple IT projects/processes across business divisions
• Understanding of Customer Services operating procedures and standards.
Awareness of –
- Network infrastructure technologies
- Citrix / VMware / Microsoft technologies
- Cisco IP telephony
- EMC SAN technologies
- Experience working on major projects
- Strong Technical Documentation Skills
Relevant Third Level qualification (e.g. Degree) in business studies or business information systems or equivalent, is desirable.
Very attractive Remuneration Package.
For further information and to apply please email an updated CV to email@example.com or call 01 286 6666
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