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PROCEDURES Jobs Carlow Ireland

The job search on the left helps you to find the perfect PROCEDURES jobs in Carlow Ireland. Browse through a large selection of PROCEDURES roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract PROCEDURES jobs and permanent PROCEDURES jobs.

For your convienence why not save the jobs as you search and then apply to them all at once.

SEARCH RESULTS

For your convenience we have pulled back all PROCEDURES jobs in the database. The perfect job could be there for you. Please be aware that the locations may vary.

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ref: EW9084

SERVICE DELIVERY MANAGER , IT MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PROCEDURES , PEOPLE MANAGEMENT

Description: IT Support Manager Customer Service Manager Main Responsibilities: • Primary responsibility for the provision of customer support service to clients...

Description: IT Support Manager

Customer Service Manager


Main Responsibilities:
• Primary responsibility for the provision of customer support service to clients.
• Provide a high quality, consistent support service 24x7x365
• Develop and implement procedures designed to deliver a high quality service.
• Recruitment of Customer Support Engineers , Application Support Engineers, to support a global support operation

• Ensure a high level of technical knowledge within Customer Support (measured through time to resolve tickets)
• Ensure a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate level of customer communications.
• Classify support tickets by area and implement action plans to address problematic areas
• Manage customer escalations through to resolution
• Manage customer expectations regarding resolution of issues within agreed SLAs
• Manage QA schedule for production patches
• Be familiar with all support & maintenance contracts to ensure the team provide the contracted service
• Work closely with the professional services organization to ensure the smooth transition of clients to the production support team
• Establish and publish reports on KPIs for the team
• Work closely with engineering to ensure that customer reported code defects are raised in a timely manner and addressed within SLA


Experience:
• Minimum 2-3 years in a similar management role
• Excellent communication and interpersonal skills
• Proven experience of working to Service Level Agreements (SLAs)
• Knowledge of the financial services industry an advantage


Other Information / Circumstances:
• Flexibility in terms of international travel




For more information and to apply please email an updated CV to lorraine@eolas.ie or call Lorraine on 01 286 66 66



Skills

Customer Support Manager, Customer Service Manager, Production Support Manager, IT Support Manager


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ref: EW8974

PROJECT MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: PROCEDURES , PEOPLE MANAGEMENT

Description: PMO Manager Business Manager This is a very exciting role in which you will support a growing business within a global context and will have significant responsibility for developing and...

Description: PMO Manager

Business Manager

This is a very exciting role in which you will support a growing business within a global context and will have significant responsibility for developing and implementing their processes and procedures along with developing out their internal and external training offering.

The successful candidate will hold responsibility for driving the continuous improvement of common processes and methodologies the company.

You will ideally come from a background of PMO / Project management and will be dynamic in terms of being able to take a flexible approach towards delivery of projects across a number of methodologies.


Responsibilities

• Develop the PMO process (mission plan – framework and methodologies) for the company.
• Implementing PMO process ensuring consistency during project delivery.
• Implement quality controls across the business
• Develop Controls and Monitoring ensuring projects are on track
• Monitor quality, costs and schedule;
• Manage stakeholder relationships, risk and contract monitoring;
• Identify discrepancies (or variations) within the project schedule; and
• Define best in class tools for the professional services practice, including Project Mangers, BAs, Technical Leads and QAs.
• Work closely with PMs to implement project metrics and review project progress and report back to executive team
• Coaching and mentoring the Professional services team s to ensure increased efficiency / quality and delivery capabilities
• Coordinate formulation / definition of technical scope / milestones in collaboration with various project sponsors
• Design and deliver training courses for company personnel
• Review current training material and update as appropriate



Key capabilities
To operate successfully in this business you will need to demonstrate the following:
• Proven track record in project /programme management and PMO
• Proven track record in managing large complex programmes of work whilst managing a team of PM’s.
• Hands-on experience in project/portfolio resource planning, reporting, prioritization, and budgeting
• Robust individual - Willing to challenge stakeholders to gain clearer understanding of their needs
• Expert relationship management skills (at all levels of business)
• Proven ability to create a detailed project plan
• Proven ability to work with cross-functional / geographically dispersed teams
• Expert problem solving skills
• PRINCE2, PMP, and/or ITIL qualified

HOW TO APPLY

For further information and to apply please email an updated CV to lorraine@eolas.ie or call 01 286 6666

Skills
PMO, PMO Manager, Business Manager, Business Development Manager

Do you seek the challenge of developing complex interfaces? Perhaps you are a PROCEDURES wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of PROCEDURES jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top PROCEDURES jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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