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Location: Dublin Contact: Peter Kirby Skills Keywords: CISCO , FIREWALL , CCNA , , SWITCHES , ROUTERS
Description: Overview: My client excellent based in Dublin City Centre are currently recruiting for a Cisco Voice Engineer to join their existing team. This is with an excellent Financial Services client...
My client excellent based in Dublin City Centre are currently recruiting for a Cisco Voice Engineer to join their existing team. This is with an excellent Financial Services client.
A Cisco Voice Support Specialist position specialising in 2nd Level Telephony support is available within this large Financial Services organisation. This position is within the Telecoms department of an IT Infrastructure division.
The successful candidate will work as part of a dynamic team environment, providing 2nd level telephony support to our internal customers on one of the largest Cisco core and branch networks within Ireland.
Technologies used in this department include: Cisco Call Manager, Cisco Telepresence, Unity Connections Voicemail Manager, Enterprise Wireless, Cisco Switches/Routers, Cisco Firewalls.
Knowledge and Experience
Daily administration and 2nd level support of the entire Voice network, including incident management, request fulfilment and vendor management.
Provide support to all end users of the Voice network across the organisation.
Adherence to IT Incident, Problem & Change procedures to ensure availability, security and reliability of the production environment.
Participation in and support of major voice projects.
2+ years experience in 2nd Level Cisco Voice network support and administration (Call Manager, Unity Connections Voicemail Manager).
CCNA qualification advantageous.
CVoice qualification advantageous.
1+ years VoIP experience advantageous.
Cisco routing/switching experience advantageous.
ITIL V3 Foundation Working knowledge essential.
Excellent customer service attitude and the ability to interact with people in a professional manner are required. Takes personal responsibility for resolving difficult, contentious or complex issues.
Ability to identify and analyze issues and problems, develop solutions and use judgment to make sound and dependable decisions.
Ability to contribute to positive team environment by assisting co-workers whenever necessary to enhance the professional development of everyone within the team.
Ability to communicate with own team members, other support areas, vendors and customers, exchanging ideas, information and instructions in a clear and concise manner.
Proven ability to work on own initiative and as part of a project team.
A minimum 2.2 degree and/or Leaving Certificate or equivalent.
Academic Qualification: Computer Science Degree
Very attractive Remuneration Package.
For more information and to apply please email an updated CV to firstname.lastname@example.org or call 01 286 6666
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