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Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PEOPLE MANAGEMENT
Description: Service Desk Lead Service Desk Team Lead Key Areas / Responsibilities This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates...
Description: Service Desk Lead
Service Desk Team Lead
Key Areas / Responsibilities
This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates.
The role includes responsibility for providing high quality customer service, responsiveness and SLA compliance.
You will be capable of providing detailed and accurate guidance to our analysts regarding ticket handling, categorisation and prioritisation.
You will have the opportunity on a daily basis to interact with other committed professionals in a challenging, team-oriented environment dealing with customer service issues, and to mentor other staff members.
You should have experience demonstrating the following qualities:
• Ability to guide skilled technical staff towards best practices in customer service
• In depth understanding of customer service considerations in the business services sector
• Solid ITIL knowledge, able to communicate key ideas clearly to service desk staff and customers alike
• Strong organisational & multitasking skills
• Process and procedural documentation to a high quality
• Top quality customer advisory skills
• Excellent written & spoken English language skills
Experience in working on issues in many of the following areas:
• Service Desk team leadership or management
• ITIL background, preferably certified to ITIL v3 Foundation or above
• A strong history of customer service in a business to business environment
• Reporting & documentation
HOW TO APPLY
If you are interested please send in an updated CV for firstname.lastname@example.org Or call Lorraine in Eolas Recruitment on 01 286 66 66
SKILLS: Service Desk Lead, Service Desk Team Lead, HelpDesk Team Lead
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