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Service Delivery Jobs Carlow Ireland

The job search on the left helps you to find the perfect Service Delivery jobs in Carlow Ireland. Browse through a large selection of Service Delivery roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract Service Delivery jobs and permanent Service Delivery jobs.

For your convienence why not save the jobs as you search and then apply to them all at once.

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For your convenience we have pulled back all Service Delivery jobs in the database. The perfect job could be there for you. Please be aware that the locations may vary.

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ref: EW9715

IT MANAGER , SERVICE DELIVERY MANAGER , TEAM LEADER

Location: Dublin North Contact: Peter Kirby Skills Keywords: ITIL , Service Delivery , PEOPLE MANAGEMENT

Description: Incident Manager / Service Desk Lead • Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of...

Description: Incident Manager / Service Desk Lead
• Participate as global support incident manager to support the various geographic sites and locations as part of your regular shift duties and for a maximum of 12 weekends in a calendar year
• Proactively watches emails and event monitoring solutions for alert notifications and resolves or escalates these as required
• Provides change management support during the weekend when on call.

• Guide the service desk to support the incident management process ensure proper escalation and that notifications are sent in accordance with the incident management process

• Proactively monitor ongoing incidents and be prepared to declare and manage the initial minutes of a disaster in accordance with the disaster recovery process

• Proactively monitor ongoing issues and be prepared to declare an IT Security Incident in accordance with the IT security Incident policy

• Provide guidance during incidents on proper escalation and assist in the development of new processes and solutions around the escalation process

IT Support Team Lead Service Desk

• Operate within the IT Support Team Lead group to help manage the day-to-day 1st level IT support activities

• Manage the on call scheduling for a global support team

• Keep the Service Desk Manager informed of ongoing team issues

• Ensure that IT team members are following the change management process

• Ensure that all IT team members are aware of the Incident Management and Service Desk processes

• Provide semi-annual performance feedback of the SD team to the employees and the SD Manager

• Provide resources, as required, to support escalations

• Provide guidance to SD team to ensure tickets are being routed to proper queues and addressed in accordance with SLA’s

• Ensure all SD tickets are closed according to the standing KPIs

• Provide assistance to the Service Desk team to resolve first level tickets and in the escalation of 2nd and 3rd level support IT tickets to appropriate teams and management

Requirements
Degree: A bachelor's in computer science
or A combination of equivalent professional training and certifications, combined with a minimum of 3 years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted

Experience:

3+ years management experience or large project management
Personal skills:
• Able to lead and motivate team members in an international virtual working environment

• Solid attention to detail and the ability to create and document process and procedures

• Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.

• The ability to work within a very demanding environment and handling stress in a positive manner.

• Must be able to maintain a high degree of confidentiality.

• Excellent organizational skills.

• Ability to handle multiple tasks.

• Good problem solver

• A good understanding of the ITIL process particularly Incident Management

HOW TO APPLY:
If you are interested in this role – please Apply for this role with your updated CV and I will be in touch to discuss your application in detail. Or for a confidential discussion and insight into this client and role please reach out to Peter at Eolas on 01 2866666.



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ref: EW9604

FIELD SERVICE ENG , NETWORK ENGINEER

Location: Dublin Contact: Darragh Heavey Skills Keywords: Service Delivery , EPOS , NETWORKS

Description: Technical Field Service Engineer My Dublin based client is currently looking for an experience, highly motivated and technically experienced Field Service Engineer...

Description: Technical Field Service Engineer

My Dublin based client is currently looking for an experience, highly motivated and technically experienced Field Service Engineer.

The successful candidate will ensure the effective and timely resolution of all intendents raised by the support desk, complete installations to a timeline that has been set and provide out of hours support on a scheduled basis to our customer base.

Key Responsibilities
• Support of existing software and hardware, via on site support, remote via team viewer and over the phone.
• Manage multiple priority tickets to ensure timely resolution
• Training of the portfolio via one-to-one or group training
• Establish relationships internally and with the customer base
• Complete installations of new hardware and software from planning to training and signing off
• Comply with the company policies and procedures
• Participate in new company projects that could include new systems, new products and new services
• Ensure hardware repairs or replacements are completed and documented accordingly

Skills Required
• Customer service driven
• Ability to work as part of a team and as an individual
• Analytical skills
• Problem solving ability
• Ability to work under own initiative
• Ability to work well under pressure, and prioritise
• Attention to detail

Experience
• Experience in a similar role (preferable)
• Proven experience in using IT systems
• Knowledge of Microsoft Office at a minimum
• Networking skills both in a hardware and software scope
• High level of college education in IT (preferable) or CompTIA +A certificate
• A good understand of the Hospitality and Retail market with work experience (preferable)
• Must have a full clean driving licence

Employee Package
• Company Van
• Company mobile phone
• Company laptop
• Expenses paid for

Do you seek the challenge of developing complex interfaces? Perhaps you are a Service Delivery wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of Service Delivery jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top Service Delivery jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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