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Service Delivery Jobs Cork Ireland

The job search on the left helps you to find the perfect Service Delivery jobs in Cork Ireland. Browse through a large selection of Service Delivery roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract Service Delivery jobs and permanent Service Delivery jobs.

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ref: EW9084

SERVICE DELIVERY MANAGER , IT MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PROCEDURES , PEOPLE MANAGEMENT

Description: IT Support Manager Customer Service Manager Main Responsibilities: Primary responsibility for the provision of customer support service to clients...

Description: IT Support Manager

Customer Service Manager


Main Responsibilities:
Primary responsibility for the provision of customer support service to clients.
Provide a high quality, consistent support service 24x7x365
Develop and implement procedures designed to deliver a high quality service.
Recruitment of Customer Support Engineers , Application Support Engineers, to support a global support operation

Ensure a high level of technical knowledge within Customer Support (measured through time to resolve tickets)
Ensure a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate level of customer communications.
Classify support tickets by area and implement action plans to address problematic areas
Manage customer escalations through to resolution
Manage customer expectations regarding resolution of issues within agreed SLAs
Manage QA schedule for production patches
Be familiar with all support & maintenance contracts to ensure the team provide the contracted service
Work closely with the professional services organization to ensure the smooth transition of clients to the production support team
Establish and publish reports on KPIs for the team
Work closely with engineering to ensure that customer reported code defects are raised in a timely manner and addressed within SLA


Experience:
Minimum 2-3 years in a similar management role
Excellent communication and interpersonal skills
Proven experience of working to Service Level Agreements (SLAs)
Knowledge of the financial services industry an advantage


Other Information / Circumstances:
Flexibility in terms of international travel




For more information and to apply please email an updated CV to lorraine@eolas.ie or call Lorraine on 01 286 66 66



Skills

Customer Support Manager, Customer Service Manager, Production Support Manager, IT Support Manager


Do you seek the challenge of developing complex interfaces? Perhaps you are a Service Delivery wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of Service Delivery jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top Service Delivery jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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