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Service Delivery Jobs Cork Ireland

The job search on the left helps you to find the perfect Service Delivery jobs in Cork Ireland. Browse through a large selection of Service Delivery roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract Service Delivery jobs and permanent Service Delivery jobs.

For your convienence why not save the jobs as you search and then apply to them all at once.

SEARCH RESULTS

For your convenience we have pulled back all Service Delivery jobs in the database. The perfect job could be there for you. Please be aware that the locations may vary.

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ref: EW9363

TEAM LEADER , SERVICE DELIVERY MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PEOPLE MANAGEMENT

Description: Service Desk Lead Service Desk Team Lead Key Areas / Responsibilities This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates...

Description: Service Desk Lead

Service Desk Team Lead

Key Areas / Responsibilities
This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates.
The role includes responsibility for providing high quality customer service, responsiveness and SLA compliance.
You will be capable of providing detailed and accurate guidance to our analysts regarding ticket handling, categorisation and prioritisation.
You will have the opportunity on a daily basis to interact with other committed professionals in a challenging, team-oriented environment dealing with customer service issues, and to mentor other staff members.

Qualities
You should have experience demonstrating the following qualities:
Ability to guide skilled technical staff towards best practices in customer service
In depth understanding of customer service considerations in the business services sector
Solid ITIL knowledge, able to communicate key ideas clearly to service desk staff and customers alike
Strong organisational & multitasking skills
Process and procedural documentation to a high quality
Top quality customer advisory skills
Excellent written & spoken English language skills

Experience
Experience in working on issues in many of the following areas:
Service Desk team leadership or management
ITIL background, preferably certified to ITIL v3 Foundation or above
A strong history of customer service in a business to business environment
Reporting & documentation

HOW TO APPLY


If you are interested please send in an updated CV for lorraine@eolas.ie Or call Lorraine in Eolas Recruitment on 01 286 66 66


SKILLS: Service Desk Lead, Service Desk Team Lead, HelpDesk Team Lead

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ref: EW9096

SERVICE DELIVERY MANAGER , IT MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PROCEDURES , PEOPLE MANAGEMENT

Description: IT Support Manager Customer Service Manager Permanent Role based in Dublin City Centre Main Responsibilities: Primary responsibility for the provision of customer support service to...

Description: IT Support Manager

Customer Service Manager

Permanent Role based in Dublin City Centre


Main Responsibilities:
Primary responsibility for the provision of customer support service to clients.
Provide a high quality, consistent support service 24x7x365
Develop and implement procedures designed to deliver a high quality service.
Recruitment of Customer Support Engineers , Application Support Engineers, to support a global support operation

Ensure a high level of technical knowledge within Customer Support (measured through time to resolve tickets)
Ensure a high level of customer focus (internally and externally) with due care and attention to customer priority issues and appropriate level of customer communications.
Classify support tickets by area and implement action plans to address problematic areas
Manage customer escalations through to resolution
Manage customer expectations regarding resolution of issues within agreed SLAs
Manage QA schedule for production patches
Be familiar with all support & maintenance contracts to ensure the team provide the contracted service
Work closely with the professional services organization to ensure the smooth transition of clients to the production support team
Establish and publish reports on KPIs for the team
Work closely with engineering to ensure that customer reported code defects are raised in a timely manner and addressed within SLA


Experience:
Minimum 2-3 years in a similar management role
Excellent communication and interpersonal skills
Proven experience of working to Service Level Agreements (SLAs)
Knowledge of the financial services industry an advantage


Other Information / Circumstances:
Flexibility in terms of international travel



HOW TO APPLY
For more information and to apply please email an updated CV to lorraine@eolas.ie or call Lorraine on 01 286 66 66



Skills

Customer Support Manager, Customer Service Manager, Production Support Manager, IT Support Manager


Do you seek the challenge of developing complex interfaces? Perhaps you are a Service Delivery wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of Service Delivery jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top Service Delivery jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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