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Service Delivery Jobs Galway Ireland

The job search on the left helps you to find the perfect Service Delivery jobs in Galway Ireland. Browse through a large selection of Service Delivery roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract Service Delivery jobs and permanent Service Delivery jobs.

For your convienence why not save the jobs as you search and then apply to them all at once.

SEARCH RESULTS

For your convenience we have pulled back all Service Delivery jobs in the database. The perfect job could be there for you. Please be aware that the locations may vary.

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ref: EW9414

TEAM LEADER , APPLICATION SUPPORT

Location: Dublin Contact: Peter Kirby Skills Keywords: ITIL , Service Delivery

Description: Service Delivery Team Lead My client is looking for an ITIL Support Analyst who is in a Senior Support or Team Lead role. The role will progress to manager level in 12-24 months for the right person...

Description: Service Delivery Team Lead
My client is looking for an ITIL Support Analyst who is in a Senior Support or Team Lead role. The role will progress to manager level in 12-24 months for the right person. You must be ITIL Certified and have an Application Support background and not a service desk background.
Principal Duties & Responsibilities
• Gaining an understanding of our clients' application support business needs / requirements
• Build and develop key client relationships
• Work with our local and offshore application management service teams to identify and deliver ongoing improvements and value to the customer
• Use ITIL methodologies and tools to support delivery of application management services
• Local escalation point for risks and issues for client and offshore teams
• Lead reporting and communications to both client and management teams for delivery of application management services
• Local lead for transition activities related to taking on new clients or new services for existing clients
Skills, Experience & Qualifications
• A third level qualification in Business, Technology, Engineering or a related discipline
• A minimum of 3 years’ relevant Service Delivery / team lead experience utilising ITIL based processes and practices
• Experience of transitioning new software implementations in a software application environment
• ITIL Certification is required
• Any knowledge of ERP/ SAP or CRM systems would be beneficial
For more information and to apply please email an updated CV to peter@eolas.ie or call Peter on 01 286 66 66



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ref: EW9363

TEAM LEADER , SERVICE DELIVERY MANAGER

Location: Dublin Contact: Lorraine Bracken Skills Keywords: Service Delivery , PEOPLE MANAGEMENT

Description: Service Desk Lead Service Desk Team Lead Key Areas / Responsibilities This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates...

Description: Service Desk Lead

Service Desk Team Lead

Key Areas / Responsibilities
This is a non-technical supporting role within the company. You will be a Service Desk Lead for a team of candidates.
The role includes responsibility for providing high quality customer service, responsiveness and SLA compliance.
You will be capable of providing detailed and accurate guidance to our analysts regarding ticket handling, categorisation and prioritisation.
You will have the opportunity on a daily basis to interact with other committed professionals in a challenging, team-oriented environment dealing with customer service issues, and to mentor other staff members.

Qualities
You should have experience demonstrating the following qualities:
• Ability to guide skilled technical staff towards best practices in customer service
• In depth understanding of customer service considerations in the business services sector
• Solid ITIL knowledge, able to communicate key ideas clearly to service desk staff and customers alike
• Strong organisational & multitasking skills
• Process and procedural documentation to a high quality
• Top quality customer advisory skills
• Excellent written & spoken English language skills

Experience
Experience in working on issues in many of the following areas:
• Service Desk team leadership or management
• ITIL background, preferably certified to ITIL v3 Foundation or above
• A strong history of customer service in a business to business environment
• Reporting & documentation

HOW TO APPLY


If you are interested please send in an updated CV for lorraine@eolas.ie Or call Lorraine in Eolas Recruitment on 01 286 66 66


SKILLS: Service Desk Lead, Service Desk Team Lead, HelpDesk Team Lead

Do you seek the challenge of developing complex interfaces? Perhaps you are a Service Delivery wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of Service Delivery jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top Service Delivery jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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