Specialists in I.T. Recruitment


No saved jobs.


Register Online Company Profile Contact Us How to Find Us Refer a Friend Download Timesheet
Employment Law
Register Online Update Details My Jobs

Text Size Increase

Text Normal Text Medium Text Large

Service Delivery Jobs Galway Ireland

The job search on the left helps you to find the perfect Service Delivery jobs in Galway Ireland. Browse through a large selection of Service Delivery roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract Service Delivery jobs and permanent Service Delivery jobs.

For your convienence why not save the jobs as you search and then apply to them all at once.

SEARCH RESULTS

For your convenience we have pulled back all Service Delivery jobs in the database. The perfect job could be there for you. Please be aware that the locations may vary.

save Save to My Jobs

ref: EW8665

SERVICE DELIVERY MANAGER

Location: Dublin Contact: Stephen Daly Skills Keywords: ITIL , Service Delivery

Description: My Dublin based Multi-National client currently requires an experienced Service Delivery Manager to join their existing team for a permanent role...

Description: My Dublin based Multi-National client currently requires an experienced Service Delivery Manager to join their existing team for a permanent role.

Background :
The role is part of the regional IT team delivering applications and infrastructure support, IT service management and acting as a face of the IT organisation to the business.

The role is responsible and/or accountable for the IT services delivered to the site. Job holder will be also expected to drive the introductions of new system application / infrastructure components by engaging with the business, listening, capturing the requirements and connecting with other IT teams to deliver a well defined, affordable and fit for purpose solutions.

Key accountability of the role:
Operational Excellence :
• Be accountable for the high quality application support and delivery of CIP’s for the supported regional/local applications
• Own and ensure overall reliability / availability of local IT infrastructure
• Be the escalation point and first point of contact for all application and infrastructure enquiries from the business (requests, ideas, issues)
• Measure and communicate local IT metrics for the site and drive improvement plan
• Ensure users are well trained and they are able to use supported systems
• Organise/participate in the service review meetings with the business community

Strategic Partnership :
• Act as the interface between the business and the IT organisation (face of IS to the business; manage overall communication and escalations)
• Help business in all IT initiatives, consult in IT related questions
• Own the site IT gameplan via IT governance meetings


Business Solutions :
• Understand the business processes supported by local and global solutions and propose new IT solutions to further improve them.
• Act as a business analyst and/or project manager. Plan, set up and manage/co-ordinate the development activities or small/medium local IT projects.
• Execute, review and monitor adherence to policies and IT security and technical standards.

World Class IT Service :
• Be accountable for overall customer satisfaction level.
• Manage the IS survey (Promotion, Result analysis, action planning, communication follow-ups)
• Be an active member of the Multisales business partnership team
• Manage the Irish IT CAB budget
• Ensure all maintenance and support contracts are in place (e.g. hardware-software support)
• Support the Multisales business partnership manager in the local budgets management
• Execution of license & syndication key reviews for the operating plan

Knowledge Skills and Experience

The primary skill set to be demonstrated includes:
• Customer focus
• Drive for results
• Passion and interest for IT technology.

Other desired skills include:
• Ability to understand the business processes. Ability and willingness to interact with and influence wide business community
• Excellent analytical, problem solving and conflict management skills
• Strong verbal and written communication skills in the multi-cultural environment
• Ability to interact, motivate and influence others, also remotely
• Ability to work effectively in a flexible and changing environment, managing multiple activities, technologies and priorities in parallel
• Demonstrated ability to be a self-starter, work independently, take initiative/ownership, and achieve stated goals and objectives
• Project management
• ITIL processes


Travel Requirements:
Very occasional travel will be required within the sub-region especially to the central IT hubs.

This is an excellent role with a world leading client in its sector. A strong salary and benefits package is on offer for the right candidate. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie immediately as this is an urgent requirement.

Do you seek the challenge of developing complex interfaces? Perhaps you are a Service Delivery wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of Service Delivery jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top Service Delivery jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

Previous 30                                                                                                                                                       Next 30

Service Orientated Architecture (SOA) Sharepoint SHELL SCRIPTS SIEBEL SILK Silverlight SIX SIGMA SMALLTALK SMARTSUITE SMDS SML SMS SMTP SNMP SOAP SOLARIS Solvency 2 SOX SPANISH SPRING SQL SQL FORMS SQL SERVER SSADM SSIS SSRS STAFFWARE STORED PROCEDURES STRATUS STRUTS SUMMIT