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Location: Dublin Contact: Stephen Daly Skills Keywords: ITIL , Service Delivery
Description: My Dublin based Multi-National client currently requires an experienced Service Delivery Manager to join their existing team for a permanent role...
Description: My Dublin based Multi-National client currently requires an experienced Service Delivery Manager to join their existing team for a permanent role.
The role is part of the regional IT team delivering applications and infrastructure support, IT service management and acting as a face of the IT organisation to the business.
The role is responsible and/or accountable for the IT services delivered to the site. Job holder will be also expected to drive the introductions of new system application / infrastructure components by engaging with the business, listening, capturing the requirements and connecting with other IT teams to deliver a well defined, affordable and fit for purpose solutions.
Key accountability of the role:
Operational Excellence :
Be accountable for the high quality application support and delivery of CIPs for the supported regional/local applications
Own and ensure overall reliability / availability of local IT infrastructure
Be the escalation point and first point of contact for all application and infrastructure enquiries from the business (requests, ideas, issues)
Measure and communicate local IT metrics for the site and drive improvement plan
Ensure users are well trained and they are able to use supported systems
Organise/participate in the service review meetings with the business community
Strategic Partnership :
Act as the interface between the business and the IT organisation (face of IS to the business; manage overall communication and escalations)
Help business in all IT initiatives, consult in IT related questions
Own the site IT gameplan via IT governance meetings
Business Solutions :
Understand the business processes supported by local and global solutions and propose new IT solutions to further improve them.
Act as a business analyst and/or project manager. Plan, set up and manage/co-ordinate the development activities or small/medium local IT projects.
Execute, review and monitor adherence to policies and IT security and technical standards.
World Class IT Service :
Be accountable for overall customer satisfaction level.
Manage the IS survey (Promotion, Result analysis, action planning, communication follow-ups)
Be an active member of the Multisales business partnership team
Manage the Irish IT CAB budget
Ensure all maintenance and support contracts are in place (e.g. hardware-software support)
Support the Multisales business partnership manager in the local budgets management
Execution of license & syndication key reviews for the operating plan
Knowledge Skills and Experience
The primary skill set to be demonstrated includes:
Drive for results
Passion and interest for IT technology.
Other desired skills include:
Ability to understand the business processes. Ability and willingness to interact with and influence wide business community
Excellent analytical, problem solving and conflict management skills
Strong verbal and written communication skills in the multi-cultural environment
Ability to interact, motivate and influence others, also remotely
Ability to work effectively in a flexible and changing environment, managing multiple activities, technologies and priorities in parallel
Demonstrated ability to be a self-starter, work independently, take initiative/ownership, and achieve stated goals and objectives
Very occasional travel will be required within the sub-region especially to the central IT hubs.
This is an excellent role with a world leading client in its sector. A strong salary and benefits package is on offer for the right candidate. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie immediately as this is an urgent requirement.
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