Description: Systems Administrator with Linux and Windows experience required for Telecoms Company based in South Co Dublin.

Excellent Permanent role with attractive salary and benefits for the right candidate.

The role will involve:
Managing, maintaining and improving the company's infrastructure including:
General corporate systems
Core Engineering systems
Dublin and Milpitas office networks
Company VPN
Interacting with the company's Engineering department to discover its IT needs, discuss potential solution and implement agreed solutions
Managing company backup strategy
Working with external suppliers in support of outsourced IT projects
Installation of new hardware and software in support of company IT needs
General day to day support of desktop PCs and laptops.

Applicants should have:
Minimum of 3 yrs experience in Systems Administration on Linux and Windows environments
Strong understanding of Linux systems (particularly RedHat/CentOS/Fedora)
Excellent IP networking skills
Experience in Firewalls, VPNs and DNS a must
Excellent communication skills both written and verbal, be self motivated and a team player
Familiarity with virtualization environments and running systems in virtual machines
A willingness to travel (infrequently) to the company's office in Milpitas, California, USA
Familiarity with identifying, installing, configuring and maintaining XAMPP and LAMP based opensource tools e.g. mediawiki, bugzilla would be an advantage.
Familiarity with the subversion revision control system would be an advantage

Send your CV now for immediate interview to nollaig@eolas.ie

Description: GENESYS SUPPORT SPECIALIST
Our client is a leading US Multi-national and they are looking for a Genesys Support Specialist to work in their Warsaw office. You must be able to speak English and Polish.

Key Responsibilities

• Provide technical support to Business teams using Genesys applications like CCPulse, WFM, CME etc.
• Assist in optimization of reporting, routing and WFM functionality to meet the business needs of Call Center.
• Analyze and correct system errors to maintain and enhance system performance.
• Design and implement system changes to reduce impact of service interruption.
• Work closely with teams on other sites to optimize multi-site environment.
• Providing timely and accurate recommendations to improve system stability or provide additional functionality.

Knowledge, Skills & Abilities
• Possess Genesys certifications GCP-CIV (Consultant Inbound Voice ) and/or GCP-DIV (Developer Inbound Voice)
• At least 3 years’ experience working with Genesys version 7.x or 8.x in a multi-site call centre environment.
• Fully proficient with Genesys GUI applications, CME, SCI, IRD, DMA.
• Ability to interpret existing routing strategies and develop new ones as required.
• Experienced with historical reporting (CCA or Infomart), and real-time using CC Pulse.
• Experience of working with business units to assess routing, reporting requirements, and possess an ability to map business to technical requirements.
• Ability to multi-task with inter-departmental/multi-site projects.
• Experience of performing application upgrades and applying Hot Fixes in a production environment.
• Exposure to Genesys multi-media (email/chat) would be advantageous.
• Strong process and architecture documentation skills using Visio and MS Word.
• Database skills and an ability to construct SQL queries would be a plus.
• PBX configuration skills, preferably Avaya Blue (Nortel).
Qualification

3rd level qualification desirable but can be substituted with relevant experience. Genesys Certification, preferably GCP-CIV7.
If you are interested in this position can you please send an Updated CV to peter@eolas.ie or call the office on 01 286 6666.

Description: My Client, a leading Telecoms Company based in Dublin are looking for a Test Engineer with 2-3 years Client Server Testing experience.
This role provides the opportunity to specify and implement complex functional, system & performance test scenarios that emulate real world usage scenarios across multi-service IP networks. It will also provide substantial experience of IP testing in the Cloud, focusing on a variety of hypervisor environments including VMWare, KVM, Hyper-V and Xen.
Description of Role:
• Generate Test Specifications from customer requirements and Engineering specifications
• Work as part of a team delivering new functionality within the product with focus on the testing requirements of such new functionality
• Execute regression, integration, system and performance tests according to the test specification. Analyze and report on results obtained
• Configure test beds in support of new functionality and improvements to existing test environments
• Interact with Engineering and Support teams to create and maintain a quality product
Requirements:
• At least two years experience of testing Client/Server based applications
• Full QA Lifecycle knowledge
• Methodical and analytical approach to testing with attention to detail a must
• Familiarity with Network and Telecom Protocols is required
• Experience with virtualization technologies is a distinct advantage
• Excellent oral and written communication skills
• Familiarity with Linux & Windows is an advantage
• Self-motivated driven performer with the ability to work on own initiative or as part of a team
This is an excellent opportunity for someone to develop their Career with a Company that can offer them exposure to cutting edge Technology.
Apply now to Nollaig@eolas.ie for more details.

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php

Description: Business Analyst with 10yrs experience ideally with an IT telecoms background. This is a permanent role based in Galway.

Responsibilities of the Business Analyst:
• The successful applicant will be a key part of our Professional Services Group. As Business Analyst you will be involved in all aspects of the implementation lifecycle, from presales analysis, planning and orientation through to final acceptance testing. Working closely with internal and external stakeholders you will be responsible for the definition of product solutions which meet the business needs and expectations of our clients.
Skills\Experience:
• 10 years experience as Business Analyst.
• Strong CRM, BPR and Requirements Engineering experience (eTOM/ITIL)
• In depth understanding of customer needs, environments and business trends with a solid understanding of business support systems.
• Strong business case development skills.
• Business and systems analysis skills to understand and manage client expectations.
• Knowledge of process and data modeling tools and methodologies
• Superior verbal and written communication skills.
• Interpersonal and leadership skills.
• Excellent organizational abilities.
• Willingness to travel internationally
Education:
• Appropriate third level qualifications
This is an excellent opportunity for someone who wants to take their career to the next level.
Apply now to Nollaig@eolas.ie for full details on the role and package on offer.
Salary circa €55k. Benefits include: Full Health Cover
6% Pension Contribution
22 Days Annual Leave
Life Ass 4 times Annual Salary.

Description: Junior Operations Support Analyst
This role will suit a recent graduate or someone with 6-18 months experience in Operations who is looking for a great opportunity to learn the skills below in a large corporate environment. The salary is circa €30-35k per annum.
Essential skills/experience:
Operations support activities
• Run & Monitor Routine jobs
• Incident management
• Change management
Basic UNIX skills
a. File management
b. Crontab
c. Basic scripting
Basic Oracle database skills
• Knowledge of Oracle database
• Ability to write and execute basic database queries
• Understand basic insert statements
Software Deployment preparation
• Reviewing release notes
• Testing
Defect investigation and management
• Troubleshoot deployment associated faults
Must be a self-starter, highly motivated, problem solver, with excellent communication skills (written and verbal)
Fluent English is essential

Remuneration Package:
Very attractive Remuneration Package.