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Location: Dublin City Centre Contact: Stephen Daly Skills Keywords: UNIX , SHELL SCRIPTS , PERL , WEBLOGIC , MQ , XML
Description: My Dublin based financial client currently requires a hands-on Application Support Analyst to be responsible for providing second level support...
Description: My Dublin based financial client currently requires a hands-on Application Support Analyst to be responsible for providing second level support.
Provide 2nd line support to the business. Weekend Support is required and is scheduled on a rotational basis.
Provide mission critical response to daily issues through in-depth investigation and problem solving techniques.
Issue management, liaising with the required development and 3rd level support teams globally.
Effectively communicate and escalate issues between the business and team members in order to ensure proper handling of issues is provided.
Incorporate personal knowledge in the development of support tools and efficiencies that will be used by the team for daily or specific events.
Liaison between development and business teams to improve the quality of the system and its applications.
Ensure that my clients applications are available and supported in line with the defined system service level agreement.
Execute and escalate problem management procedure as necessary.
Record and document accurately and in a timely manner support activities, which should include support tasks and outages. This information will be used to assist in identifying areas for investing in improvement initiatives.
Provide in depth analysis of queries raised by the business, ranging from disbursement issues through to detailed analysis of reporting issues.
Identify reoccurring issues and resolve accordingly.
Support stability initiatives and work to achieve corporate and Global Production Support goals.
Minimum of 5 years of Application Support/Development experience, of which a minimum of 3-4 years are in Support
UNIX - commands and Shell/Perl scripting knowledge (Essential)
Oracle database and MS SQL Server knowledge including SQL, PL/SQL (Essential)
IBM MQ Series (Essential)
Ability to look at and understand XML file formats (Essential)
Degree level in an IT oriented subject is advantageous.
Candidate must be reliable, consistent, self-starter, to work with minimum supervision
The position requires excellent interpersonal and communication skills (verbal and written), in order to build the relationship with, and the confidence of, business users and technology teams at various levels in a global environment.
Given that the system supports time critical user needs, the candidate must be able to operate under time pressure
Good Time management and analytical skills are required.
Good planning is important in the role
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration.
Skillset: Support Developer / Application Support / Apps Support
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WEBMETHODS WEBSPHERE Websphere Werum WINDOWS 2000 WINDOWS 2003 Windows 2008 Windows 2012 WINDOWS 7 / 8 WINDOWS-NT WINDOWS-XP WINRUNNER WORKSHOPS X25 Xamarin XML XPEDITER XRM Dynamics XSL XSLT ZOPE ZOS