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Location: Cork Contact: Nollaig Leydon Skills Keywords: WINDOWS-NT , NETWORKS
Description: Service Desk Analyst required for top Financial Services Company based in Cork...
Description: Service Desk Analyst required for top Financial Services Company based in Cork.
The primary purpose of the Service Desk Analyst role is to Provide first level technical support for staff on IT related queries.
Requirements of the Role:
Provide level one phone support and self-service support for all staff on any IT related queries or system problems and how to support key systems
Manage the call logging system Queue in a professional and timely manner
Consistently deliver the required service standards to meet the agreed Service Level Agreements
Participate and support the Continuous Improvement initiatives in the IT Department.
Technical Experience Required:
Ideally the candidate should have previous experience in an IT Service Desk
Preferably a third level IT qualification but at minimum a natural interest in technology
A desire to develop their IT competency through training and education.
Willingness to support on-call and weekend cover as and when required.
This is a Permanent role based in Cork. Attractive salary plus benefits on offer for the right candidate.
Apply now to Nollaig@eolas.ie for more details on the role.
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