Description: Overview:
Excellent client is looking for a Desktop Support Engineer with 3 – 5 years experience, this is a permanent role.
Job Description:
We are seeking a flexible Desktop Support Engineer to work in a rapidly growing and diverse environment, with a wide range of different systems and software. The person must be able to display adaptability and flexibility, strong interpersonal skills, be a self-motivator and have the ability to work independently and without supervision; customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.

This role is a member of the Office Systems Support team. This team is the provider of all IT Software and hardware support to all head and branch office staff. This includes support and maintenance of numerous corporate web sites, MS Exchange, SharePoint and other MS office systems and applications.
Responsibilities include:
•Installation, upgrade, maintenance, troubleshooting and end user support of Windows laptops and desktops
•Provide end user support for IT systems and Applications
•Logging, prioritising and solving assigned helpdesk issues
•Feeding back/supporting customers through problem resolution in a prompt, professional and polite manner
•Creating and managing user accounts in Active Directory
•Use of desktop imaging and software deployment
•Application of Windows updates/service packs/patches
•Application of Anti-virus updates
•Hardware & Software Support, including PC, Laptop, and Desk side Telecoms
•End User support to all staff on Exchange/Office and other applications;
•Updating of the knowledge bases such that key activities are well documented
•Sharing information and providing guidance/mentorship to other team-members
•Asset Management
•Shift based role
Qualifications/Requirements
•3-5 years experience with comprehensive knowledge of Windows desktop and laptop computer hardware, software and operating systems and desktop applications, specifically Windows XP, Win7, Windows 2003/2008 server and remote access technologies.
•Experience of the following is essential:
oPC operating systems, Microsoft Office products
oLANS, WANS, DNS, WINS, DHCP, TCP/IP
oGeneral hardware maintenance (PCs, printers, PC peripheral devices video/network cards, RAM, Upgrades etc.)
oMS Exchange - User account setup, access permissions etc.
oActive Directory, SharePoint and Microsoft Office Communicator
oExperience creating and deploying desktop images
•Strong troubleshooting skills for hardware and software problems
•The ability to physically lift and move standard desktop/monitors and other hardware as appropriate
•Excellent Customer service and interpersonal skills: ability to effectively communicate with end users
•Ability to adapt to changing priorities and to thrive in a fast-paced work environment
•Knowledge of and experience with Avaya telephony systems and Linux would also be beneficial
•Virtualisation skills and experience an advantage
•Third level qualification in a computer related discipline or equivalent (MCSE / MCSA ) and have previous experience in a similar role
Remuneration Package:
Very Attractive Salary and Benefits
Please contact us ASAP if you're interested in this role.

Description: Technical Specialist Required for 10 Month Contract based in South Co Dublin

• Bachelors degree (Computer Science, Engineering, MIS) or have equivalent experience in comparable position(s) and have 3-5 years of experience in Windows environments.
• Knowledge of DNS, DHCP, WINS, TCP/IP, and network related technologies such as LAN/WAN topologies
• Intel based server/desktop hardware
• Symantec Backupexec software experience
• Solid knowledge of Windows 2003/XP server related technologies, Active Directory

Desirable:
• CCNA qualifications a benefit
• Exchange/Citrix
• PBX Technologies (Avaya)
• ITIL or equivalent


Key Responsibilities/Accountabilities
• Daily Operations activities
- Service desk – call logging, tracking, resolution and metrics of helpdesk
- Managing problems to resolution with both internal and external suppliers
- Backup / Recovery
- Provide out of hours support on a rotational basis
- Perform support services for local and shrink wrap applications (e.g MS Office)
- Perform first and second level break / fix support for desktops, laptops, printers, and other network connected equipment
• Infrastructure management
- Monitor European wide Windows 2003/XP network
- Managing Active Directory in compliance with company standards
- Telephony and hand held device deployments
- Mobile computing / Remote VPN
- Blackberry support
- 3G Data cards
• Compliance and Quality control
- Security implementations and Operating System patching
- Adherence to policies and procedures
- Participation in Disaster Recovery exercises
- Audit preparation and participation
- Record metrics
• General Activities
- Participation in Infrastructure Projects as assigned
- Interaction with Corp. Technology groups
- Interaction with third party vendors
This is a challenging role for someone with 4-5 years Technical Support experience.
Apply now to nollaig@eolas.ie for more details.

Description: New Permanent Opportunity for a Desktop Support Analyst based in Dublin

Responsibilities

Maintain and troubleshoot PC Hardware for end users

Provide support for a Windows XP and Office 2007 environment.

Perform software installs and upgrades using disk imaging tools.

Install and maintain network printers.

Work with vendors to resolve PC warranty issues.

User administration of VOIP environment.

Provide cover for Help Desk.



Skills

Customer orientated with positive attitude.

Good communication skills.

Working knowledge of Windows XP, Microsoft office products and Antivirus software.

Experience in troubleshooting PC hardware and software.

AD and Exchange administration experience an advantage.

A knowledge of TCP/IP, Switch and Firewall administration distinct advantage.


Qualifications: Third Level Degree in Computer Science or equivalent
Minimum experience required: 2/3 Years in an equivalent role.
This is a fantastic opportunity.
Apply now with your updated CV to nollaig@eolas.ie

Description: My Client based in South County Dublin has a vacancy for a Junior Systems Administrator
Key Responsibilities:
Daily monitoring of DNS infrastructure components.
Daily administration and support of production, test and development environments.
Upgrade and maintenance of server machines.
Involvement in systems and services development.
Troubleshooting problems and performing preventative maintenance on a variety of systems and configurations.
Responsible for creating new tools and procedures to improve the efficiency of systems maintenance.
The ideal candidate will possess:
Required:
BSc in Computer Science, or equivalent industry experience.
Good knowledge and experience in managing production server environments, to include installation & maintenance of Intel servers and other associated hardware.
Thorough knowledge and understanding of Red Hat Linux to include standard services, protocols, applications, software upgrades, performance tuning, data recovery etc
Good knowledge of SUN Solaris and Microsoft Windows server administration
Programming skills in any of the following: Perl, C, shell scripting.
Good understanding of TCP/IP protocols and networking
Minimum two years of systems administration experience in Linux (preferably Red Hat) and Windows Server environments.

Desirable:
Basic knowledge of networking products and technologies.
Exposure to virtualization products, in particular VMware ESX server.
Knowledge of network security and system hardening would also be beneficial.
General
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.

This is a fantastic opportunity to work for a Dynamic Company.

Send CV for full details and immediate interview.

Description: The Service Desk Analyst responds to user calls for support (via phone & e-mail), gathers information, analyses problems and requirements, provide first level problem support, resolves problems, and / or directs calls to the appropriate resources.

Responsibilities
• Answers and logs service calls from users on supported products and services.
• Provides technical screening of calls.
• Provides first level problem analysis.
• Provides first level problem resolution.
• Where resolution is not possible, dispatches calls to the relevant internal support group.
• Updates call and user databases as required.
• Interfaces with various groups to ensure communications are effective, that optimum and timely service is provided to users
• Maintains awareness of new products and services.
• Remains well-versed in help desk policies, procedures, standards, and documentation.

Experience Required
• Third level IT qualification and 2-3 years relevant work experience.
• Understanding of the following technologies:
• Windows NT/XP workstation
• Networking concepts (LAN/WAN)
• MS-Office Produces (Word, Excel , PowerPoint)
• Outlook Express
• IE
• Lotus Notes,
• Remedy
• Remote Access
• Printer technology

Requirements:
• Excellent Analysis, coordination and problem solving skills
• Strong team work
• Excellent communication (oral & written) skills are a necessity.
• Ability to deal with all types of clients with varying levels of skill and knowledge.