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WINDOWS-XP Jobs Dublin Ireland

The job search on the left helps you to find the perfect WINDOWS-XP jobs in Dublin Ireland. Browse through a large selection of WINDOWS-XP roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract WINDOWS-XP jobs and permanent WINDOWS-XP jobs.

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ref: EW9451

HELPDESK , TECHNICAL SUPPORT

Location: Dublin Contact: Stephen Daly Skills Keywords: WINDOWS-XP , APPLEMAC , Windows 2008 , ACTIVE DIRECTORY

Description: My Dublin based client currently requires a Helpdesk Level 2 Engineer to be first point of contact for my client’s customers and work within a busy environment...

Description: My Dublin based client currently requires a Helpdesk Level 2 Engineer to be first point of contact for my client’s customers and work within a busy environment.

Requirements:

• A dynamic working environment composed of in-house remote support and on-site support with our customer base, so own transport is essential
• Provide a point of contact for customers who need to log support incidents via phone or email
• Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
• Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
• Escalate more complex or critical issues to appropriate senior staff
• Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
• Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
• Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
• Develop and maintain a complete understanding of the clients products and on-going releases
• Any other duties deemed required as part of the day to day role
• May be required to take part in on call rota

Requirements:

• Minimum 3 – 4 years’ experience of working in a Service Desk for MSP or busy support environment
• Third Level qualification in field of IT
• Excellent working knowledge of Desktop Operating Systems (Win XP and Win 7,8)
• Working knowledge of Mac OS X for desktop and server and mainstream packages including Adobe CS Suite, Quark and font management solutions
• Administrative Knowledge of Server Support – 2003, 2008 and 2012
• Microsoft Active Directory administration skills
• Microsoft Exchange knowledge an advantage
• Firewall, routing and switching experience an advantage
• Good backup Software Support knowledge
• Strong Interpersonal skills with ability to support and communicate with users on all levels
• Sound troubleshooting and analytical skills
• Self-starter who uses own initiative
• Ability to work effectively as a member of a team
• Must hold a driving licence and own transport

Overview:
This is an excellent role with a market leading client offering a strong salary the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on stephen@eolas.ie for immediate consideration.

Do you seek the challenge of developing complex interfaces? Perhaps you are a WINDOWS-XP wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of WINDOWS-XP jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top WINDOWS-XP jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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