Description: My Dublin based client currently requires an exceptional and passionate Desktop Support Engineer to join their existing team in their City Centre based HQ.
Background of Desktop Support Role:
The Desktop Support Engineer is to provide a single point of contact for end users and in international locations for support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all desktop/laptop hardware and software and the suite of desktop business applications. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Requirements:
• Installation, configuration and support of a the company’s Microsoft, MAC OS and Linux ecosystem comprising desktops, laptops, servers, printers and smartphones
• Installation, configuration and support of the suite of business applications.
• Support of remote and VPN users
• Hardware support for PCs, laptops, printers and liaise with external to resolve problems with same
• Active Directory environment, Email (MS-Exchange) and Group Policies management.
• Triage issues and service requests. Typically these will be via IT service desk tool, e-mail or face to face contact
• Provide "how to" assistance on all internally supported devices, applications and systems to troubleshoot the end user’s issue and resolve upon first contact, when possible.
• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
• Incident Management - ensure all tickets are resolved efficiently
• Work with domain experts to highlight areas of concern with regard systems/network configuration, management and security
• Ad-hoc project work

Requirements

The ideal candidate should meet the following requirements:
• 2-3 years experience in a similar role(s)
• Solid written and verbal communication skills
• Strong customer service focus
• A team player, highly committed and self-motivated with good business acumen
• Be highly organised and efficient
• Be extremely flexible and possess good work ethic
• Enthusiastic about learning new technologies

Technical Skill Set
• In depth knowledge of Windows XP, 7 and of Windows 2010 MS Office Suite is essential
• Advanced knowledge of Windows Desktop Management tools (WSUS, SCCM, RIS,WDS)
• Proficiency in Windows server platforms including Active Directory and MS-Exchange
• Proficiency in TCP/IP, DHCP, DNS and LAN technologies
• Experience of working with/supporting MAC OS and/or Linux technologies beneficial
• Knowledgeable on the VMware technologies beneficial.

One or more of the following qualifications would improve the candidates prospects:
• MCSA or MCSE 2003/2008
• CCENT/CCNA

Overview:
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on stephen@eolas.ie for immediate consideration.

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php

Skillset: Desktop Support / Helpdesk / Technical Support / Deskside Support

Description: IT Help Desk Assistant required to join the IT Department in Head Office due to ongoing expansion.

Reporting to the IT Help Desk Supervisor:

Responsibilities/Duties include:
1. PC setup and maintenance
2. Printer maintenance
3. Providing remote PC support to all Stores
4. First level network administration
5. First level troubleshooting of systems
6. Answering calls/emails as part of the support team
7. Internal reporting and projects as requested

Experience/Skills for Helpdesk Role:
• Third level IT qualification
• Knowledge in the following systems is essential:
o XP
o Microsoft Office products
• Knowledge in the following systems is beneficial:
o Microsoft Navision
o ESX VMware
o Microsoft Server 2003
o Operating systems (XP, Vista)
o Firewalls and Routing
o Imaging Technologies
• Excellent organisational skills
• Strong problem solving abilities
• Ability to multitask and prioritize and work under minimal supervision
• Excellent verbal, written, communication and interpersonal skills
• Be highly motivated and ambitious, and have an appetite for hard work

This is an exciting opportunity to join and gain experience in a highly successful and dynamic organisation with significant growth plans.

Apply now to Nollaig@eolas.ie for more details on the role.


To view further Helpdesk positions please visit www.irishjobs.ie/Member.asp?Mid=824

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php

Description: Systems Administrator

Location : South Dublin

Permanent

It will be a very interesting role to step into with plenty of IT compliance work to be completed and a major network revamp required.
The company is looking at replacing one of the financial applications in the next 12 months so it will be a busy role to step into.

The person needs to motivated, enthusiastic and full of energy to take on a reward but busy role




Key Responsibilities

• Day to day support of the ICT Infrastructure and Financial Applications
• Responsible for compliance with Group standards for all applications and Infrastructure
• Proactively identify and propose infrastructure improvements
• Develop and maintain knowledge base for support of ICT Infrastructure
• Developing and maintaining procedures for security of the Infrastructure and applications
• Development of business reports for Financial Applications
• Liaise with Group IS and third party vendors to ensure appropriate service levels
• Logging of Incidents in the ICT Helpdesk System
• Develop, manage and implement project plans

Skills Requirements

The candidate is expected to be proficient in a number of technologies commonly used in the
enterprise environment including:

• Microsoft Windows XP/7 and Office 2003/2010
• Microsoft Server 2k3/2k8 technologies e.g. Active Directory, DNS/DHCP/WINS Management
• Group policy and server management
• Microsoft SQL server and database management 2005/2008
• VMware vSphere Platform
• Dell End user devices, Server and SAN technologies
• Configuring and Maintaining Switch/Wireless networking (including VLANs)
• Backup and Recovery Tools (Symantec/Veeam/Ultrabac)
• TCP/IP and related protocols

Key Requirement

•A diploma/degree in Computer Information Technology or similar
•At least 4 years’ experience in a similar role
•Have excellent knowledge of a Microsoft network
•Some knowledge of business system support and maintenance
•Linux/Cisco/SOX compliance are all an advantage
•The person needs to be able to work alone and as part of a team depending on projects

Salary : Circa 44-48k D.O.E.

How to Apply:

Email Lorraine@eolas.ie or call Lorraine on 01 286 66 66

Description: Help Desk Support Analyst (€25k-30k)

My client based in South Dublin is looking for a Help Desk Support Analyst. The ideal candidates will have 1-2 years experience with excellent customer services skills.

Role Overview
First line point of contact for all IT Support requests. Responsible for capturing all Help Desk requests, incident management and SLA adherence .Deliver root cause analysis to resolve and drive out issues. Daily monitoring of all operational systems and controls, with reporting on key IT systems availability and performance.

Responsibilities
o Help Desk Administration:
o Incident Management. First line of contact for all business users and service partners. Logs all issues, establishes severity, assign to a resolver , follows up and ensure effective closure. Communicates status to users and management
o Root Cause Analysis. Establish common issues and root cause. Own corrective action plan to ensure root causes are eliminated
o ProActive Monitoring. Monitors key system areas hourly / daily using key Monitoring systems. Creates alerts/incidents when issues arise that need to be resolved.
o Service Delivery and Controls:
o Manages all Service Delivery and Operational (Incident and Change) metrics to deliver weekly Key system performance reporting
o Maintains all capacity plans and forecasts.
o Operates IT controls and produces control compliance reporting

o Document Management Administration: Daily Management of all document processing jobs . Ensures that all import processing from source systems are imported, indexed and fully available for search in the Laserfiche system.

o Telephony Systems Administration: Manages all configuration records and changes on the call centre ACD system. Creates ACD queues, configures call flows and call treatments. Maintains all time of day routing including time of day open/close and system calendar.

Your Profile:
o A degree in computer science from a recognised University or Technical College
o The ideal person will be high on energy, very analytic with excellent `ability to determine trends and root causes of issues. Coupled with great customer skills you will highly proactive in communicating to users and managers on status.
Personal Skills Requirements
o Drive for results. Takes ownership for tasks and overcomes obstacles
o Excellent communication and customer liaison skills
o Ability to manage multiple issues concurrently
o Knows when to escalate and request assistance.



Contact Katie@eolas.ie for immediate consideration on this exciting position.

Please register your CV with us on the following link:- www.eolas.ie/reg_form.php

Skillset: help desk, support, analyst, level 1