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Location: Dublin(M50)/ Kildare Contact: Peter Kirby Skills Keywords: ACTIVE DIRECTORY , WINDOWS 7 / 8 , Windows 2008
Description: Windows Server 2nd Level Support Administrator Working as part of the EMEA Site Service team, providing mainly 2nd & some light 3rd level onsite technical support to users of IT systems...
Description: Windows Server 2nd Level Support Administrator
Working as part of the EMEA Site Service team, providing mainly 2nd & some light 3rd level onsite technical support to users of IT systems.
This position will be initially based in our office Dublin Northside supporting on average 200+ users. However the role will move to the Citywest Co Kildare office in Jan 2015.
Provide hardware and software support, either remotely or at local level to all Desktop, Laptop PCs, and printers. Apply appropriate fixes or escalate to team leader for further advice
Responsible for providing 1st line LAN Support at Sites
Update all User queries through helpdesk system with regard to call progression and complete all helpdesk jobs in a timely manner based on Service Level Agreements.
Document and submit new solutions into Helpdesk knowledgebase
Responsible for delivery and installation of new ICT hardware and software in line with current processes and procedures
Ensure Site documentation is accurate, timely and relevant
Responsible for ensuring the IT standards and Policies are maintained and implemented at Site level
Responsible for maintenance and support for Site Infrastructure.
Ensure all Desktop and laptops PCs are patched to the highest available level and all have the latest Anti-Virus Updates installed.
Provide a helpful and professional service at all times
Ability to support users from all levels, able to support users remotely.
An in depth understanding of Desktop Operating Systems, Windows XP/ Windows 7/ Windows 8.
A good knowledge of Microsoft Office and Lotus Notes for the Desktop.
Experience in support and deployment of Office 365 is an advantage.
Good troubleshooting skills. Be able to diagnose and if necessary, repair PC, Laptop and printer faults.
Able to work autonomously and be self-motivated.
Own Transport is a must.
Good Communications skills. Be able to support users from all levels of the business.
Able to work without direct supervision and be self-motivated.
If required ,interface with development teams to help with the rollout of new applications
Candidates should have a good understanding of the below Technologies:
Hardware Intel Desktop and Laptop PCs, Printers, Mobile devices (e.g. iPhones, PDAs and some factory specific devices)
Communications - LAN support, cabling structures, Telephony support (where relevant), Remote access mobility hardware solutions (e.g. iPhone, 3G cards etc.).
Some support of switches and wireless access points required
Operating Systems - Windows XP Windows 7 and Windows 8
Software - Anti-virus, Email (lotus Notes), Citrix, Office Suite, Asset Management- to include asset details, license recording, remote desktop, patch management
Active Directory Good understanding of AD, user account, groups and permissions.
An IT qualification - preferably National Diploma level and a minimum of two years related experience and/or training; or the equivalent combination of education and experience.
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate.
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Location: Dublin/ Kildare Loca Contact: Peter Kirby Skills Keywords: ACTIVE DIRECTORY , CITRIX , VMWARE , Windows 2008 , WINDOWS 2003
Description: Windows 3rd Level Server Administrator My client is a large corporate client with between 1000-3000 users in Ireland with many offices internationally...
Description: Windows 3rd Level Server Administrator
My client is a large corporate client with between 1000-3000 users in Ireland with many offices internationally. They are looking for a 3rd Level Engineer who has worked for a large corporate firm in a similar role.
Involvement with server business as usual admin tasks, respond to and solve IT Helpdesk calls.
Work on projects including new application roll outs and system upgrades
Application support and data management, including data backups.
Working to continually improve the server environment security, performance and reliability.
Performance monitoring and alerting of all Intel servers using appropriate tools
Documentation of server builds, including tested disaster recovery procedures
Experience in at least three of the following areas is required:
Microsoft Windows Server, including:
- Windows 2003, 2008, & 2008 R2
- Windows Server Clustered environments
- Active Directory Configuration & Maintenance
- Citrix XenApp Administration
- VMware vSphere 5.0
Experience in some of the following areas would be beneficial:
- Microsoft Sharepoint Administration
- Microsoft SQL Server
- SAN Administration
- 5 years experience working in an Window server environment
- Team player with proactive approach
- Role requires a trustworthy and hard working individual, able to work on own initiative
- Excellent interpersonal skills - liaison with other IT teams and business units is integral to the role
- Candidate must hold full, clean driving license as they have a few sites in Ireland and some travel will be required but its not extensive
For further information and to apply please forward an updated CV to email@example.com or call 01 286 6666
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Location: Kilkenny Contact: Stephen Daly Skills Keywords: WINDOWS 7 / 8 , Windows 2008 , WINDOWS 2003
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role...
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role.
The Help Desk Engineer will be responsible for logging incoming IT service calls from our clients to our helpdesk, provide troubleshooting and technical support to customers over the telephone and via remote access. Escalation of issues to engineers if onsite work is required.
Duties and Responsibilities
Manage all helpdesk calls
Log, prioritise and process support queries
Analyse, solve and respond to issues raised
Manage network access queries
Route calls that cannot be solved at the help desk to relevant team members and effectively interact with customers and engineers to provide a solution
Provide a professional and courteous service to customers
Build and develop customer relationships
Order stock from suppliers
Schedule work for Field Service Engineers
Knowledge and Expertise
Minimum of 2 years experience in a similar environment
Solid understanding of Windows 7, Windows 8, Small Business Server 2011, Windows Server 2008 & 2012.
Familiar with remote access programs (LogMeIn & Team Viewer)
Type of Person
Self-motivated with ability to use own initiative and make an immediate impact with customers
Excellent phone manner and communication skills
Be able to work on own initiative without supervision and in a team situation
Capable of working in a highly pressurised environment
Have an enthusiastic and co-operative approach to problem solving
Excellent trouble shooting skills
This is an excellent role with a strong company offering a strong salary and career progression possibilities. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie for immediate consideration.
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Location: Dublin Contact: Elaine Hanlon Skills Keywords: Windows 2008
Description: My Dublin North West client is looking for a Help Desk Assistant to join its busy and growing IT Team...
Description: My Dublin North West client is looking for a Help Desk Assistant to join its busy and growing IT Team. This role is a 6 month fixed term contract
Logging all calls onto the Service Desk database.
To process service requests in an efficient manner.
Escalate calls to the appropriate team or service partners where necessary
To liaise with the IT Service Desk Manager and Client
First line trouble shooting IT related calls.
Manage tasks ensuring that SLAs and KPIs are met
Monitor and ensure outstanding calls are dealt with within the set timescales.
Maintain the statistics and ensure the Service Desk database is up-to-date.
Assist with operational and client reporting information.
Degree in Computing / IT.
Worked in service delivery.
Understands ticket management.
Focused on and driven to provide the highest quality of customer service.
Highly developed spoken communication skills.
Good written communication skills.
Flexibility to cover opposite shift patterns.
Commitment to provide a high quality and professional service.
Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
Ability to prioritise work tasks.
Adaptable and flexible in approach to work.
Effective problem solving skills.
Ability to remain calm under pressure.
For further information and to apply please email an updated CV to Elaine@eolas.ie or call 01 286 6666
Database, Service Desk, 1st Line Trouble shooting
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Location: Dublin (M50) Contact: Peter Kirby Skills Keywords: Windows 2008 , FINANCIAL SERVICES , PMBOK
Description: Lead IT Service Management Analyst/ Project Lead - Report to IT Service Manager - Salary guide is 55-70k per annum plus a strong benefits package...
Description: Lead IT Service Management Analyst/ Project Lead - Report to IT Service Manager - Salary guide is 55-70k per annum plus a strong benefits package. The client is a Financials Services company and anyone leaving near the M50 should apply for the role if it matchs.your skills and experience.
The Lead Infrastructure Analyst role will build and maintain a thorough technical knowledge regarding all the technical solutions and services that underpin our company technical environment. A key function of this role is relationship management and work collaboratively with our current IT Service Management Provider and to act as the main point of contact for the Project Team and the Service Management Provider. The IT Technical Lead works with our Service Management Provider to ensure infrastructure elements of changes and projects in the Project Portfolio are contract compliant, delivered on-time and within budget, are aligned with Business Application requirements and meet acceptance criteria
Key Duties / Responsibilities:
Building and maintaining a thorough technical knowledge of all the technical solutions and services that underpin business functions, in particular the detail of the alignment between the Services and the business applications and systems that they support;
Collaboratively supporting the development and maintenance of a Strategic Technology Roadmap for over the term of the Agreement;
Ensuring that the client engage appropriately in Problem Management activity, and that actions identified to resolve Problems are assessed and appropriately agreed or rejected depending on business value and costs;
Responsibility for providing a consistent level of quality IT service to the all staff members within the team.
Supplier project resource management
Project process responsibilities :
Review projects to ensure it contains sufficient functional and non-functional (volumetric and performance) requirements.
Review capacity management reports from Supplier to understand infrastructure implications of the pipeline. Possibly create Infrastructure projects to ensure business projects not constrained by capacity
Assess implementation plan for reasonableness of professional services effort.
Commercial compliance - Ensure the detailed deliverables are explicit. Be prepared to reject the document if they are not.
Relationship management between Service Management Supplier and the clients Business units
Project portfolio manager
The Project team/ PMO
Service Management Team / Governance
ICT Services Team and general IT department
ICT PMO /Projects Team
Users and Managers within the company
Suppliers and maintenance companies
Experience and Competencies:
Degree or equivalent technical qualification
Typically requires seven or more years of technical and general Financial Services industry business experience. Experience should include assignments in multiple business and technical areas.
Demonstrated ability to conceptualize and contribute to delivery of multiple IT projects/processes across business divisions
Understanding of Customer Services operating procedures and standards.
- Network infrastructure technologies
- Citrix / VMware / Microsoft technologies
- Cisco IP telephony
- EMC SAN technologies
- Experience working on major projects
- Strong Technical Documentation Skills
Relevant Third Level qualification (e.g. Degree) in business studies or business information systems or equivalent, is desirable.
Very attractive Remuneration Package.
For further information and to apply please email an updated CV to firstname.lastname@example.org or call 01 286 6666
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