Description: My Dublin City Centre based client currently requires a Junior Network Engineer to join their existing team in a permanent position.

Junior Network Engineer Key Aspects of the role:
My client is looking for an energetic first line helpdesk engineer who is looking to fast track their career in IT. They offer a great place to work and a focussed environment in which you will be expected to develop your skills (Microsoft, Fortinet, ShadowProtect) through their structured training programme. In reward for your hard work they offer a set of fast track salary reviews that are commensurate with your performance industry certifications. You will work as part of team both on help desk and in deployment scenarios as your skills develop.

Responsibilities – You will work as part of a helpdesk team and after a period of initial training your responsibilities will include:
• Logging first line requests and incidents – received via phone, email and in-person - into the Service Management system.
• Ensure that the highest standards of Customer Focus are demonstrated at all times.
• Ensuring that all clients – both internal and external are dealt with in a friendly, efficient and timely manner.
• Responsible for frontline Incident & Problem management – ensuring that all incidents are resolved in a timely manner or escalated to appropriate engineer level support.
• Responsible for contributing to project-based activity – time-permitting.
• Ensure that established procedures and controls are adhered to at all times. Also responsible for highlighting if / when procedures or controls have changed so that documentation can be updated. In short – be well organised.
• Full understanding of the Service Level Agreements (SLA) in place with our customers. Also, to ensure that these SLA’s are adhered to as far as is possible and that all exceptions are escalated to Service Desk Management.

Personal Traits:
• Demonstrate high levels of written, oral and interpersonal communication skills, ensuring that all interactions with customers, co-workers and management are done in a friendly and courteous manner.

• Strong customer focus with the ability to record, resolve and/or escalate Service Related queries – both within the customers and also directly with Vendors - and ensure that all customer related issues/queries are managed to resolution within agreed customer SLA timeframes.

• Must have 1-2 years prior Network Support and helpdesk experience, with 1 years experience in On-Site Server Installations and Trouble-Shooting of Networking Issues

Education & Qualifications:
3rd Level Diploma/Degree.
MCP, MCSA or MSCE in Microsoft technologies or equivalent.
Overview:
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on katie@eolas.ie for immediate consideration.

Skillset: Engineer/ Graduate /Network / Windows

Description: Systems Administrator with Linux and Windows experience required for Telecoms Company based in South Co Dublin.

Excellent Permanent role with attractive salary and benefits for the right candidate.

The role will involve:
Managing, maintaining and improving the company's infrastructure including:
General corporate systems
Core Engineering systems
Dublin and Milpitas office networks
Company VPN
Interacting with the company's Engineering department to discover its IT needs, discuss potential solution and implement agreed solutions
Managing company backup strategy
Working with external suppliers in support of outsourced IT projects
Installation of new hardware and software in support of company IT needs
General day to day support of desktop PCs and laptops.

Applicants should have:
Minimum of 3 yrs experience in Systems Administration on Linux and Windows environments
Strong understanding of Linux systems (particularly RedHat/CentOS/Fedora)
Excellent IP networking skills
Experience in Firewalls, VPNs and DNS a must
Excellent communication skills both written and verbal, be self motivated and a team player
Familiarity with virtualization environments and running systems in virtual machines
A willingness to travel (infrequently) to the company's office in Milpitas, California, USA
Familiarity with identifying, installing, configuring and maintaining XAMPP and LAMP based opensource tools e.g. mediawiki, bugzilla would be an advantage.
Familiarity with the subversion revision control system would be an advantage

Send your CV now for immediate interview to nollaig@eolas.ie

Description: My Dublin based client currently requires an EMEA LAN/WAN Infrastructure Support to join their existing team in a six month fixed term contract position.

EMEA LAN/WAN Infrastructure Support:
The ongoing maintenance of all elements of local and wide area network hardware and software as part of the EMEA LAN/WAN Infrastructure Team. This includes responsibility for liaising with outsourced service providers for the provision of any service pertaining to local or wide area networks.

Duties and responsibilities:
• Monitor the ongoing performance and reliability of all aspects of the LAN/WAN infrastructure for EMEA offices in order to maximise performance and reliability, to minimise business disruption through unscheduled downtime.
• Ensure that all server-based data is backed up on a daily basis and that the data on all servers is appropriately protected via anti-virus software, including up-to-date virus definitions files
• Provide LAN/WAN troubleshooting and fault resolution services across all EMEA offices in order to minimise business disruption through downtime of LAN/WAN services.
• Carry out all active directory administration tasks required to ensure the security and availability of networks.
• Provide 3rd line support to the EMEA regions including support/administration of VOIP & Video infrastructure.

The role is technical, however the LAN/WAN infrastructure team will have an influence on many levels as they will be looked upon as subject experts who can provide advice, recommendations and, where necessary, have the authority to insist upon certain technical solutions. In so doing, they will have an influence on the following roles:
Local IT resources – The Network team will work with any local IT resources to provide appropriate solutions and to ensure ongoing management of those solutions.

Skill set:
• This is primarily a technical role, with specific requirements as regards technical knowledge:-
o MCSE or MCSA on Windows Server 2003/2008
o Knowledge of Internet Protocol
o Working level of knowledge on Cisco IOS
• Communication skills, both written and verbal.
• A proactive approach.
• The ability to prioritise workload and work with minimal supervision.

Overview:
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on katie@eolas.ie for immediate consideration.

Skillset: LAN/ WAN /Infrastructure / Support

Description: My Dublin South based client currently requires a Field Service Engineer to join their existing team in a permanent position.

Field Service Engineer:
• My client is looking for an IT engineer with 2-3 years’ experience (preferably field experience). The candidate would need to be comfortable working up to Microsoft Small Business Server level and for this role enterprise server environments would not be a necessity but would be a bonus. My client is a Microsoft partner and 99% of their work is Microsoft based but a peripheral knowledge of Apple, Citrix etc. would be necessary.

• You will be working with a range of customers from single home users, to FAS with over 2,000 PC’s across the country, my client has the support contract for several large government offices and agencies so you would be exposed to a massive range of technology. Their bread and butter is the SME 10 to 15 user environment but the majority of these are still server based and in essence just a smaller version of the bigger sites.

• In essence this role is with an IT maintenance company, their daily calls run from installing a printer to installing a server and a room full of workstations so a good all round candidate with experience in the field would be ideal.

Overview:
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on katie@eolas.ie for immediate consideration.

Skillset: Field Service Engineer/ Network Engineer/Microsoft

Description: Excellent corporate client and a permanent and pensionable role. Looking for a Junior or Graduate with a degree for a Technical Support Engineer Role
Job Description: (Only a job spec so please don't worry if you don't have all the skills if you are a graduate or Junior candidate)
Our Financial Service client requires a Technical Support Engineer with responsibility for the day-to-day management and support of the Windows, SQL Server, IIS, Web applications and Unix environments that underpin our business applications. This role reports to the Business Application Service Support manager.
Primary Responsibilities
The primary duties for this position include (but are not limited to):-
• Provision of technical support for build, configuration, release and administration of the Production, Pseudo-Live & UAT environments, including configuration of our end-to-end Integration Test rigs.
• Oversee installation of application patches and upgrades on our UAT, Pseudo-Live & Production environments in accordance with the Software Development Lifecycle.
• Use of fundamental technical troubleshooting skills obtained through performance of the role to define, isolate and resolve technical issues.
• Document application problem information, recommendations, and resolution in a clear and concise manner. Provide technical issue escalation using appropriate methodology.
• Adherence to the IT Change/Release procedures to ensure availability, security & reliability of the Production environment.
• Timely reporting of monthly, quarterly and EOY statistics regarding project, business-as-usual and compliance related activity to the management team.
• Contribute to our in-house knowledgebase writing quality articles to be used by Support Engineers and work peers. Support knowledge transfer through close interaction with colleagues in the department.
• Promote a team environment by assisting co-workers whenever necessary to enhance the professional development of everyone within the department.
• Work closely with the Business Applications Service Support manager to set realistic timelines and work estimates.
• Provision of Level 1/ Level 2 support as the need arises
Academic Qualification
• Qualified to degree level in computer science or related discipline.
• Detailed knowledge of Windows 2003/2008 server. Ideally have experience in working within a Windows Server Administrator role.
• Detailed knowledge of SQL and database structures. Ideally have experience in working in a SQL Database Support role. Database Administration and scripting experience would be an advantage.
• Nice to have experience of Microsoft Sharepoint Administration or a detailed knowledge of this.
• Knowledge / experience of supporting business applications operating on WebSphere, UNIX & IIS platforms.
• An excellent customer service attitude and the ability to interact with people in a professional manner are required.
• Must possess good problem solving and analytical skills.
• Requires the ability to work in a fast-paced environment and use judgment in providing technical assistance.
• ITIL certification would be an advantage.
Remuneration Package:
Very attractive Remuneration Package.
Please apply to peter@eolas.ie if you wish to know more about this role.