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Location: Dublin Contact: Stephen Daly Skills Keywords: INTERNET , INTERNET PROTOCOL , Windows 2008
Description: My Dublin based client currently requires a Technical Support Engineer to join their team...
Description: My Dublin based client currently requires a Technical Support Engineer to join their team. The successful candidate will be required to work in a support environment focussed around cloud based managed email & web security.
Responsible for providing client support
Troubleshooting, isolating and solving problems
Client setup and policy configuration on cloud based systems for email and internet filtering systems, and anti-virus
Performing analysis for email tracking on a number of bespoke systems Providing out-of-hours support when required
Customer on results, and assistance in rectification of any issues.
Previous technical support experience required, minimum 2 years
Excellent written and verbal communication skills and a good telephone manner
Ability to communicate with both technical and non-technical users
Good working knowledge of email transport, protocols and email administration
An understanding of networking and Internet technologies
A quick learner and ability to understand new technologies
Capable of working effectively under pressure in a time sensitive environment
Customer service orientated
This is an excellent role with a market leading client offering a strong salary rate for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration.
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Location: Dublin Contact: Stephen Daly Skills Keywords: WINDOWS 2003 , Windows 2008 , LAN , NETWORKS , SAN
Description: My Dublin based client currently requires a Server Support Analyst to join their team...
Description: My Dublin based client currently requires a Server Support Analyst to join their team. The successful candidate will be required to provide high-level 2nd/3rd Level Support for the server and storage infrastructure of my client. The role entails taking a leading role in troubleshooting and supporting operating systems and applications in a corporate IT environment. Will work as part of a team to provide comprehensive technical support to customers.
Key Responsibilities of this role:
Provide 3rd level support for server and storage based issues.
Delivery of project based work to agreed target dates.
Involvement in hardware review/upgrade/replacement decision-making process. Installation and configuration of Servers.
Review, development and on-going support of server backup/recovery strategy.
Potentially provide Out of Hour support on agreed rota
Review, development and on-going support of enterprise management solution alter monitoring, trending and enterprise logging tools.
Review, development and on-going support of software management solution packaging and distribution to servers/desktops, audit management.
Work with other IT Teams to provide best practice IT practice and implement IT solutions that meet identified business needs.
Other Duties as assigned
Support adhoc projects and audit requests
Key Requirements of this role:
Hold a relevant IT Qualification and 5 + years experience in a similar role.
Knowledge of hardware and associated technologies: MS Operating Systems, LAN/WAN Technologies, SAN storage, VMWARE, Backup management, Software deployment application, image build creation/management.
Experience working with Service Level Agreements and maintaining processes and procedures
Strong customer focus and problem solving abilities
Process good communication skills and telephone manner
Strict attention to detail and ability to finish tasks out fully to the highest standard.
Excellent Interpersonal skills and ability to work in a team environments
Work with helpdesk tools to manage workload
Degree in IT or equivalent experience
Microsoft Certification in Server 2003/2008
Knowledge of working with SCCM or equivalent application
SAN storage certification
Experience with Server, Network Technologies and Protocols
Experience working in a Team and multi-site environments
Be willing to work to an On-Call rota as part of a team
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
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Location: Dublin Southside Contact: Peter Kirby Skills Keywords: ACTIVE DIRECTORY , Windows 2008 , WINDOWS 2003
Description: Windows Support Engineer/ IT Support Engineer - Dublin Southside (N11 Southside) - Salary band 40-50k per annum plus a good benefits package (Pension, Bonus etc) My client is an IT Product company...
Description: Windows Support Engineer/ IT Support Engineer - Dublin Southside (N11 Southside) - Salary band 40-50k per annum plus a good benefits package (Pension, Bonus etc)
My client is an IT Product company (Financial Software) based Dublin Southside. The successful candidate will join an IT Company and work with a small IT Support team but work with IT Developers and IT Sales product people. The role will involve supporting the internal team of users only and they are looking for an enthusiastic IT professional who wants to broaden his/ her skillset. This role offers the right candidate an excellent opportunity to broaden their technical skills and make an active contribution in a multinational company.
Install, support and maintain new server hardware and server infrastructure
Work with the Development team to setup and maintain the build environment
Provide the world-class support the company needs:
o Ensure the most cost-effective and efficient use of servers and suggest IT solutions to business and management problems
o Liaise with hardware/software vendors
o Work closely with other IT staff and engineers
o Ensure all IT equipment complies with industry standards
o Carry out routine security checks and undertake preventative measures to maintain network security
o Analyse and resolve faults from major system crashes to forgotten passwords
o Manage email, anti-spam and virus protection
o Set up user accounts, permissions and passwords
o Monitor network usage
Skills required (wish list only and not all skills are required as there will be a learning curve)
In-depth knowledge of Microsoft technologies including Active Directory, Windows OS, Exchange Server, SQL Server and TCP/IP
Sound technical knowledge of IT security, networking protocols, software and hardware devices, firewall and VPN configuration, remote access, backups, content filtering, malware and virus protection
Strong analytical and problem-solving skills
Ability to think and work independently with minimal supervision
Excellent oral and written communication skills
Ability to correctly and assertively prioritise work, handle a range of different concurrent issues and handle user enquiries efficiently
Some experience of Linux/Unix systems, DB2, Oracle, Weblogic or Juniper firewalls would be a definite advantage, but not essential.
Experience with the Automated Build and Release process and familiarity with Apache Maven; Atlassian Bamboo; SVN; JIRA; Fisheye and Crucible would be a distinct advantage.
Willingness to learn new technologies, adapt to change and share knowledge with others in your team
2-4 years experience although exceptional candidates with less experience will be considered
Third-level degree or equivalent experience
For further information and to apply please forward an updated CV to email@example.com or call 01 286 6666
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Location: Kildare/ M50 (N4 Rd) Contact: Peter Kirby Skills Keywords: Windows 2008 , ACTIVE DIRECTORY , ITIL
Description: Senior Systems Administrator/ Systems Manager Based near Naas/ Kildare. The role off our Systems Administrator will be the key IT employee member for our IT department...
Description: Senior Systems Administrator/ Systems Manager
Based near Naas/ Kildare. The role off our Systems Administrator will be the key IT employee member for our IT department. As such he/she will have a broad set of responsibilities, including but not limited to:
the delivery of the ICT related services (current and future) required by the business
the technical management of our IT infrastructure
day-to-day ICT operations and support
the delivery of ICT services in accordance with agreed service levels or service targets
lead or participate in the planning, management and delivery of ICT related projects
Specific Responsibilities of the post
undertake day-to-day operational and administrative activities to the required standard
o performing backups and restores
o applying operating system updates, patches, and configuration changes
o adding, removing, or updating user account information, resetting passwords, etc.
o maintaining network and data security
o troubleshooting any reported problems
o escalate problems and issues to suppliers as necessary
o ensuring that the network infrastructure is up and running
o monitoring of logs
o monitor of IT service levels
o answering technical queries and assisting users
work with suppliers to identify and resolve any operational issues affecting IT service delivery, e.g. performance, capacity, availability
develop and maintain IT related policies, procedures and configuration documentation
install, configure and test new hardware and software
supplier and contract management - ensure that third party suppliers provide a quality service that meets business needs and gives value for money
conduct regular reviews of our IT infrastructure and services, pro-actively seeking to pre-empt problems and identify opportunities for improvement
ensure that IT risks are identified, assessed, and effectively managed
provide advice and guidance on IT matters to senior management
conduct disaster recovery planning and testing
undertake such other tasks as may be required in order to maintain the operation and availability of information systems and IT services
The IT Systems Administrator must possess excellent technical skills, be able to work well under pressure and solve problems quickly. They will need to a pro-active self-starter able to work well independently - accurate and detail orientated, with a strong analytical focus. An interest and drive towards continuous self-education and up-skilling on new technologies and products is vital. He/she will be dealing with users and suppliers at all levels, so good interpersonal and communication skills are very important.
The Systems Administrator will report to the Finance Director and will need to establish good working relationships with the Managing Director, and other directors, managers and staff. Relationships with key suppliers will also be very important.
The successful candidate will have:
a third level qualification at a higher level, preferably in an IT related field
at least seven years of relevant working experience in IT system administration, service management, and operations
The ideal candidate will also have:
a recognised IT service management/operations certification (e.g. ITIL) at an intermediate or advanced level
hold technical certifications relevant to our IT environment
have a recognised Project Management certification
The competencies required for the post include the skills and experience needed to:
have an excellent understanding of software, hardware, networking, and communication technologies and their uses
apply effectively best practice concepts and techniques for managing information technology
have a strong grasp of IT security
effectively manage suppliers and contracts
develop and implement efficient and effective processes and procedures
make effective use of Microsoft Office
maintain accurate and clear records
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate.
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Location: Kilkenny Contact: Stephen Daly Skills Keywords: WINDOWS 7 / 8 , Windows 2008 , WINDOWS 2003
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role...
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role.
The Help Desk Engineer will be responsible for logging incoming IT service calls from our clients to our helpdesk, provide troubleshooting and technical support to customers over the telephone and via remote access. Escalation of issues to engineers if onsite work is required.
Duties and Responsibilities
Manage all helpdesk calls
Log, prioritise and process support queries
Analyse, solve and respond to issues raised
Manage network access queries
Route calls that cannot be solved at the help desk to relevant team members and effectively interact with customers and engineers to provide a solution
Provide a professional and courteous service to customers
Build and develop customer relationships
Order stock from suppliers
Schedule work for Field Service Engineers
Knowledge and Expertise
Minimum of 2 years experience in a similar environment
Solid understanding of Windows 7, Windows 8, Small Business Server 2011, Windows Server 2008 & 2012.
Familiar with remote access programs (LogMeIn & Team Viewer)
Type of Person
Self-motivated with ability to use own initiative and make an immediate impact with customers
Excellent phone manner and communication skills
Be able to work on own initiative without supervision and in a team situation
Capable of working in a highly pressurised environment
Have an enthusiastic and co-operative approach to problem solving
Excellent trouble shooting skills
This is an excellent role with a strong company offering a strong salary and career progression possibilities. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie for immediate consideration.
Do you seek the challenge of developing complex interfaces? Perhaps you are a Windows 2008 wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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