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Location: Dublin Contact: Stephen Daly Skills Keywords: WINDOWS-XP , APPLEMAC , Windows 2008 , ACTIVE DIRECTORY
Description: My Dublin based client currently requires a Helpdesk Level 2 Engineer to be first point of contact for my clients customers and work within a busy environment...
Description: My Dublin based client currently requires a Helpdesk Level 2 Engineer to be first point of contact for my clients customers and work within a busy environment.
A dynamic working environment composed of in-house remote support and on-site support with our customer base, so own transport is essential
Provide a point of contact for customers who need to log support incidents via phone or email
Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
Escalate more complex or critical issues to appropriate senior staff
Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
Develop and maintain a complete understanding of the clients products and on-going releases
Any other duties deemed required as part of the day to day role
May be required to take part in on call rota
Minimum 3 4 years experience of working in a Service Desk for MSP or busy support environment
Third Level qualification in field of IT
Excellent working knowledge of Desktop Operating Systems (Win XP and Win 7,8)
Working knowledge of Mac OS X for desktop and server and mainstream packages including Adobe CS Suite, Quark and font management solutions
Administrative Knowledge of Server Support 2003, 2008 and 2012
Microsoft Active Directory administration skills
Microsoft Exchange knowledge an advantage
Firewall, routing and switching experience an advantage
Good backup Software Support knowledge
Strong Interpersonal skills with ability to support and communicate with users on all levels
Sound troubleshooting and analytical skills
Self-starter who uses own initiative
Ability to work effectively as a member of a team
Must hold a driving licence and own transport
This is an excellent role with a market leading client offering a strong salary the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
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Location: Dublin South Contact: Peter Kirby Skills Keywords: ACTIVE DIRECTORY , Windows 2008
Description: My client is looking for an experienced Windows Server Engineer with Level 2/ level 3 Windows Server Support experience. It's an excellent client and the client is looking for someone permanent...
Description: My client is looking for an experienced Windows Server Engineer with Level 2/ level 3 Windows Server Support experience. It's an excellent client and the client is looking for someone permanent. They are doing a large Global Lync project this year so Lync experience is a must. The client will offer a competitive salary and an excellent benefits package. The role is based Dublin South.
Knowledge / Skills / Experience required:
3rd level IT qualification or an equivalent IT industry standard certification
3-5+ years experience supporting a Wintel Messaging Enterprise Server environment.
Experience Supporting Microsoft server systems including Windows Server 2008/2012, Exchange 2010/2013, Active Directory and they really want someone with MS Lync experience
While not absolutely necessary, knowledge of implementing and maintaining systems in a high availability, 24/7 technical environment.
Proven ability to multi-task.
Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical
Works on own initiative with minimum supervision
Sound written communication with ability to construct documentation for internal and external distribution and presentation skills
Has proven ability in communicating effectively at all levels
An ability to read, analyse and interpret common business documents
Strong team player; will assist and seek assistance where appropriate to deliver tasks on time
Highly productive and flexible in approach to tasks and individuals
Is prepared to do what it takes to keep projects on track and can give extra time commitments if required
Demonstrates a positive, can do attitude and is regarded highly by others
Is approachable and interacts well with other teams and departments
Maintains confidentiality of customer and company information
Please apply of interested to Peter@eolas.ie or call me on 01 2866666.
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Location: Cork Contact: Nollaig Leydon Skills Keywords: WINDOWS 2003 , Windows 2008 , Windows 2012
Description: Windows Server Administrator required for top Company based in Cork...
Description: Windows Server Administrator required for top Company based in Cork.
The team is responsible for the support and maintenance of the Windows Server Farm by providing installation, maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues.
Requirements of the Role:
Act as an escalation point for customers
Ensure calls closed within SLA
Dimensions of Job
Supporting Windows 2003/2008/2012 Server platforms
Support Vmware Environments (using. ESXi)
Support Citrix environment
Support SAS Application & Infrastructure essential.
Software to hardware installation.
Knowledge on how to apply maintenance releases, upgrades and hot fixes as required
Adding/administering backups/libraries/Data source.
Technical Experience Required:
Has the personal presence and track record to communicate effectively and command respect from staff at all levels
Has a technical background of sufficient depth and width to be able to recognize opportunities for their team.
Ability to work on own initiative with strong self-starter competencies.
Experience of service provision with a strong customer focus.
Innovative with a strong focus on continuously improving service to clients.
A high degree of flexibility to achieve high performing standards.
Ability to work in a pressurised environment.
To be self-motivated and enthusiastic and support of the business vision and encourages others to work towards its achievement
Ability to break problems into their component parts, gathers relevant data which results in an objective decision being made
Supports the continuous improvement agenda and identifies opportunities to improve procedures and processes. Encourages colleagues to support a culture of continuous improvement.
Experience in SAS Application & Infrastructure an advantage
Experience in supporting Windows 2003/2008/2012 Server platforms
Experience in Vmware Environments (esp. ESXi) an advantage.
IT Diploma College Certification or equivalent.
This is a Permanent role based in Cork. Attractive salary plus benefits on offer for the right candidate.
Apply now to Nollaig@eolas.ie for more details on the role.
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Location: Dublin Contact: Nollaig Leydon Skills Keywords: VMWARE , Windows 2008 , ISERIES
Description: Systems Administrator, Permanent role available with top client in Dublin 2...
Description: Systems Administrator, Permanent role available with top client in Dublin 2.
The IT Operations team is responsible for ensuring 24 x 7 systems availability, communications, LAN & WAN monitoring, hardware and software upgrades, data and network security.
This represents an excellent opportunity for a suitable candidate to extend their operations experience in a 24/7, business critical function.
KEY AREAS OF RESPONSIBILITY:
VMware vSphere, SAN & Virtual Switches.
Windows Server 2008 / 2012 AD, DNS & DHCP.
Desktop management / Citrix Xenapp / Application Virtualisation.
Design, implement and deploy new technologies to support strategic business goals
IBM iSeries systems administration.
Build strong relationships with subsidiary companies. Ensure regular interaction identifying requirements and delivering an effective administration of IT services.
Support the IT Application Development Teams across the Group.
A minimum of 3 years experience in an IT systems administration / operations role.
Experience in the design, implementation and management of a VMware environment.
Windows Server / Desktop Management.
The ability to adhere to deadlines and work on own initiative.
Strong customer service focus and very good communication and interpersonal skills.
Strong team player.
Willingness to travel.
DESIRABLE EXPERIENCE / QUALIFICATIONS :
A formal technical qualification
Application Virtualisation (App-v)
Microsoft System Centre
IBM Power iSeries (AS400)
Knowledge of ERP systems
Excellent Salary and benefits package available for the right candidate including Bonus and Defined Contribution Pension.
Apply now to Nollaig@eolas.ie for more details on the role.
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Location: Dublin SW (M50) Contact: Peter Kirby Skills Keywords: ACTIVE DIRECTORY , Windows 2008
Description: Our client is looking for a Senior Windows Technical Advisor with hands on senior systems administration experience, reporting directly into the IT manager, they will be responsible for overseeing...
Description: Our client is looking for a Senior Windows Technical Advisor with hands on senior systems administration experience, reporting directly into the IT manager, they will be responsible for overseeing the provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
Liaise with 3rd parties overseeing the Installation of new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Research and recommend innovation, and where possible automated approaches for system administration tasks.
Identify approaches that leverage our resources and provide economies of scale.
Perform regular security monitoring to identify any possible intrusions.
Liaise with 3rd parties ensuring daily backup operations and all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Perform regular file retrieval and archival and purge processes as necessary.
Create, change, and delete user accounts per request.
Provide Level III/other support per request from various departments. Investigate and troubleshoot and resolve issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Liaise with 3rd parties ensuring OS patches and upgrades are completed on a regular basis, and upgrade administrative tools and utilities.
Configure / add new services as necessary.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Have the ability to work as part of a project team.
Will be working on a number of project simultaneously, for example
i. LAN/Network upgrades,
ii. new POS deployment,
iii. Office 365 deployment,
iv. Azure migration,
Proven Technical Skills
Minimum 5 years experience in system administration
Position deals with a variety of problems and sometimes has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
Responsibilities may require working evenings and weekends, sometimes with little advanced notice.
Travel maybe required.
Retail Experience an advantage
Provided 3rd line support within a large company or FMCG environment
Core Infrastructure AD, Exchange, Windows 2003-2012
Backup & Archiving DPM
Virtualisation VMWare, Hyper-V
Microsoft Office365 and Cloud offerings
Management - System Centre Suite (SCCM, SCOM, SCVMM, SCO)
Shared Storage (HP,IBM)
Server Architecture (Blades & Servers)
Microsoft SharePoint and SQL
Knowledge of networking/firewalls and SAN components
For further information and to apply please forward an updated CV to email@example.com or call 01 286 6666
Do you seek the challenge of developing complex interfaces? Perhaps you are a Windows 2008 wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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