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Location: Dublin Contact: Stephen Daly Skills Keywords: INTERNET , INTERNET PROTOCOL , Windows 2008
Description: My Dublin based client currently requires a Technical Support Engineer to join their team...
Description: My Dublin based client currently requires a Technical Support Engineer to join their team. The successful candidate will be required to work in a support environment focussed around cloud based managed email & web security.
Responsible for providing client support
Troubleshooting, isolating and solving problems
Client setup and policy configuration on cloud based systems for email and internet filtering systems, and anti-virus
Performing analysis for email tracking on a number of bespoke systems Providing out-of-hours support when required
Customer on results, and assistance in rectification of any issues.
Previous technical support experience required, minimum 2 years
Excellent written and verbal communication skills and a good telephone manner
Ability to communicate with both technical and non-technical users
Good working knowledge of email transport, protocols and email administration
An understanding of networking and Internet technologies
A quick learner and ability to understand new technologies
Capable of working effectively under pressure in a time sensitive environment
Customer service orientated
This is an excellent role with a market leading client offering a strong salary rate for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on firstname.lastname@example.org for immediate consideration.
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Location: Dublin Contact: Stephen Daly Skills Keywords: WINDOWS 2003 , Windows 2008 , LAN , NETWORKS , SAN
Description: My Dublin based client currently requires a Server Support Analyst to join their team...
Description: My Dublin based client currently requires a Server Support Analyst to join their team. The successful candidate will be required to provide high-level 2nd/3rd Level Support for the server and storage infrastructure of my client. The role entails taking a leading role in troubleshooting and supporting operating systems and applications in a corporate IT environment. Will work as part of a team to provide comprehensive technical support to customers.
Key Responsibilities of this role:
Provide 3rd level support for server and storage based issues.
Delivery of project based work to agreed target dates.
Involvement in hardware review/upgrade/replacement decision-making process. Installation and configuration of Servers.
Review, development and on-going support of server backup/recovery strategy.
Potentially provide Out of Hour support on agreed rota
Review, development and on-going support of enterprise management solution alter monitoring, trending and enterprise logging tools.
Review, development and on-going support of software management solution packaging and distribution to servers/desktops, audit management.
Work with other IT Teams to provide best practice IT practice and implement IT solutions that meet identified business needs.
Other Duties as assigned
Support adhoc projects and audit requests
Key Requirements of this role:
Hold a relevant IT Qualification and 5 + years experience in a similar role.
Knowledge of hardware and associated technologies: MS Operating Systems, LAN/WAN Technologies, SAN storage, VMWARE, Backup management, Software deployment application, image build creation/management.
Experience working with Service Level Agreements and maintaining processes and procedures
Strong customer focus and problem solving abilities
Process good communication skills and telephone manner
Strict attention to detail and ability to finish tasks out fully to the highest standard.
Excellent Interpersonal skills and ability to work in a team environments
Work with helpdesk tools to manage workload
Degree in IT or equivalent experience
Microsoft Certification in Server 2003/2008
Knowledge of working with SCCM or equivalent application
SAN storage certification
Experience with Server, Network Technologies and Protocols
Experience working in a Team and multi-site environments
Be willing to work to an On-Call rota as part of a team
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration.
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Location: Kilkenny Contact: Stephen Daly Skills Keywords: WINDOWS 7 / 8 , Windows 2008 , WINDOWS 2003
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role...
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role.
The Help Desk Engineer will be responsible for logging incoming IT service calls from our clients to our helpdesk, provide troubleshooting and technical support to customers over the telephone and via remote access. Escalation of issues to engineers if onsite work is required.
Duties and Responsibilities
Manage all helpdesk calls
Log, prioritise and process support queries
Analyse, solve and respond to issues raised
Manage network access queries
Route calls that cannot be solved at the help desk to relevant team members and effectively interact with customers and engineers to provide a solution
Provide a professional and courteous service to customers
Build and develop customer relationships
Order stock from suppliers
Schedule work for Field Service Engineers
Knowledge and Expertise
Minimum of 2 years experience in a similar environment
Solid understanding of Windows 7, Windows 8, Small Business Server 2011, Windows Server 2008 & 2012.
Familiar with remote access programs (LogMeIn & Team Viewer)
Type of Person
Self-motivated with ability to use own initiative and make an immediate impact with customers
Excellent phone manner and communication skills
Be able to work on own initiative without supervision and in a team situation
Capable of working in a highly pressurised environment
Have an enthusiastic and co-operative approach to problem solving
Excellent trouble shooting skills
This is an excellent role with a strong company offering a strong salary and career progression possibilities. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie for immediate consideration.
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: Windows 2008
Description: My Dublin North West client is looking for a Help Desk Assistant to join its busy and growing IT Team...
Description: My Dublin North West client is looking for a Help Desk Assistant to join its busy and growing IT Team. This role is a 6 month fixed term contract
Logging all calls onto the Service Desk database.
To process service requests in an efficient manner.
Escalate calls to the appropriate team or service partners where necessary
To liaise with the IT Service Desk Manager and Client
First line trouble shooting IT related calls.
Manage tasks ensuring that SLAs and KPIs are met
Monitor and ensure outstanding calls are dealt with within the set timescales.
Maintain the statistics and ensure the Service Desk database is up-to-date.
Assist with operational and client reporting information.
Degree in Computing / IT.
Worked in service delivery.
Understands ticket management.
Focused on and driven to provide the highest quality of customer service.
Highly developed spoken communication skills.
Good written communication skills.
Flexibility to cover opposite shift patterns.
Commitment to provide a high quality and professional service.
Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
Ability to prioritise work tasks.
Adaptable and flexible in approach to work.
Effective problem solving skills.
Ability to remain calm under pressure.
For further information and to apply please email an updated CV to firstname.lastname@example.org or call 01 286 6666
Database, Service Desk, 1st Line Trouble shooting
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Location: Dublin City Centre Contact: Lorraine Bracken Skills Keywords: NETWORKS , MCP , MCSE , Windows 2008 , ACTIVE DIRECTORY
Description: My Dublin City Centre based client currently requires a Junior Network Engineer to join their existing team in a permanent position...
Description: My Dublin City Centre based client currently requires a Junior Network Engineer to join their existing team in a permanent position.
Junior Network Engineer Key Aspects of the role:
My client is looking for an energetic first line helpdesk engineer who is looking to fast track their career in IT. They offer a great place to work and a focussed environment in which you will be expected to develop your skills (Microsoft, Fortinet, ShadowProtect) through their structured training programme. In reward for your hard work they offer a set of fast track salary reviews that are commensurate with your performance industry certifications. You will work as part of team both on help desk and in deployment scenarios as your skills develop.
Responsibilities You will work as part of a helpdesk team and after a period of initial training your responsibilities will include:
Logging first line requests and incidents received via phone, email and in-person - into the Service Management system.
Ensure that the highest standards of Customer Focus are demonstrated at all times.
Ensuring that all clients both internal and external are dealt with in a friendly, efficient and timely manner.
Responsible for frontline Incident & Problem management ensuring that all incidents are resolved in a timely manner or escalated to appropriate engineer level support.
Responsible for contributing to project-based activity time-permitting.
Ensure that established procedures and controls are adhered to at all times. Also responsible for highlighting if / when procedures or controls have changed so that documentation can be updated. In short be well organised.
Full understanding of the Service Level Agreements (SLA) in place with our customers. Also, to ensure that these SLAs are adhered to as far as is possible and that all exceptions are escalated to Service Desk Management.
Demonstrate high levels of written, oral and interpersonal communication skills, ensuring that all interactions with customers, co-workers and management are done in a friendly and courteous manner.
Strong customer focus with the ability to record, resolve and/or escalate Service Related queries both within the customers and also directly with Vendors - and ensure that all customer related issues/queries are managed to resolution within agreed customer SLA timeframes.
Must have 1-2 years prior Network Support and helpdesk experience, with 1 years experience in On-Site Server Installations and Trouble-Shooting of Networking Issues
Education & Qualifications:
3rd Level Diploma/Degree.
MCP, MCSA or MSCE in Microsoft technologies or equivalent.
This is an excellent role with a market leading client offering a strong salary and benefits package for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration.
Skillset: Engineer/ Graduate /Network / Windows
Do you seek the challenge of developing complex interfaces? Perhaps you are a Windows 2008 wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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