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Location: Dublin Contact: Stephen Daly Skills Keywords: WINDOWS 2003 , Windows 2008 , LAN , NETWORKS , SAN
Description: My Dublin based client currently requires a Server Support Analyst to join their team...
Description: My Dublin based client currently requires a Server Support Analyst to join their team. The successful candidate will be required to provide high-level 2nd/3rd Level Support for the server and storage infrastructure of my client. The role entails taking a leading role in troubleshooting and supporting operating systems and applications in a corporate IT environment. Will work as part of a team to provide comprehensive technical support to customers.
Key Responsibilities of this role:
Provide 3rd level support for server and storage based issues.
Delivery of project based work to agreed target dates.
Involvement in hardware review/upgrade/replacement decision-making process. Installation and configuration of Servers.
Review, development and on-going support of server backup/recovery strategy.
Potentially provide Out of Hour support on agreed rota
Review, development and on-going support of enterprise management solution alter monitoring, trending and enterprise logging tools.
Review, development and on-going support of software management solution packaging and distribution to servers/desktops, audit management.
Work with other IT Teams to provide best practice IT practice and implement IT solutions that meet identified business needs.
Other Duties as assigned
Support adhoc projects and audit requests
Key Requirements of this role:
Hold a relevant IT Qualification and 5 + years experience in a similar role.
Knowledge of hardware and associated technologies: MS Operating Systems, LAN/WAN Technologies, SAN storage, VMWARE, Backup management, Software deployment application, image build creation/management.
Experience working with Service Level Agreements and maintaining processes and procedures
Strong customer focus and problem solving abilities
Process good communication skills and telephone manner
Strict attention to detail and ability to finish tasks out fully to the highest standard.
Excellent Interpersonal skills and ability to work in a team environments
Work with helpdesk tools to manage workload
Degree in IT or equivalent experience
Microsoft Certification in Server 2003/2008
Knowledge of working with SCCM or equivalent application
SAN storage certification
Experience with Server, Network Technologies and Protocols
Experience working in a Team and multi-site environments
Be willing to work to an On-Call rota as part of a team
This is an excellent role with a market leading client offering a strong salary for the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on email@example.com for immediate consideration.
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Location: Kilkenny Contact: Stephen Daly Skills Keywords: WINDOWS 7 / 8 , Windows 2008 , WINDOWS 2003
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role...
Description: My Kilkenny based client currently requires an experienced Helpdesk Engineer to join their existing team in a permanent role.
The Help Desk Engineer will be responsible for logging incoming IT service calls from our clients to our helpdesk, provide troubleshooting and technical support to customers over the telephone and via remote access. Escalation of issues to engineers if onsite work is required.
Duties and Responsibilities
Manage all helpdesk calls
Log, prioritise and process support queries
Analyse, solve and respond to issues raised
Manage network access queries
Route calls that cannot be solved at the help desk to relevant team members and effectively interact with customers and engineers to provide a solution
Provide a professional and courteous service to customers
Build and develop customer relationships
Order stock from suppliers
Schedule work for Field Service Engineers
Knowledge and Expertise
Minimum of 2 years experience in a similar environment
Solid understanding of Windows 7, Windows 8, Small Business Server 2011, Windows Server 2008 & 2012.
Familiar with remote access programs (LogMeIn & Team Viewer)
Type of Person
Self-motivated with ability to use own initiative and make an immediate impact with customers
Excellent phone manner and communication skills
Be able to work on own initiative without supervision and in a team situation
Capable of working in a highly pressurised environment
Have an enthusiastic and co-operative approach to problem solving
Excellent trouble shooting skills
This is an excellent role with a strong company offering a strong salary and career progression possibilities. Should you be interested please contact Stephen Daly on 01 2866666 or Stephen@eolas.ie for immediate consideration.
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: Windows 2008
Description: My Dublin North West client is looking for a Help Desk Assistant to join its busy and growing IT Team...
Description: My Dublin North West client is looking for a Help Desk Assistant to join its busy and growing IT Team. This role is a 6 month fixed term contract
Logging all calls onto the Service Desk database.
To process service requests in an efficient manner.
Escalate calls to the appropriate team or service partners where necessary
To liaise with the IT Service Desk Manager and Client
First line trouble shooting IT related calls.
Manage tasks ensuring that SLAs and KPIs are met
Monitor and ensure outstanding calls are dealt with within the set timescales.
Maintain the statistics and ensure the Service Desk database is up-to-date.
Assist with operational and client reporting information.
Degree in Computing / IT.
Worked in service delivery.
Understands ticket management.
Focused on and driven to provide the highest quality of customer service.
Highly developed spoken communication skills.
Good written communication skills.
Flexibility to cover opposite shift patterns.
Commitment to provide a high quality and professional service.
Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
Ability to prioritise work tasks.
Adaptable and flexible in approach to work.
Effective problem solving skills.
Ability to remain calm under pressure.
For further information and to apply please email an updated CV to firstname.lastname@example.org or call 01 286 6666
Database, Service Desk, 1st Line Trouble shooting
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Location: Dublin Contact: Lorraine Bracken Skills Keywords: SAN , Windows 2008 , NETWORKS
Description: Overview: My client based in Dublin City Centre is looking for a Junior Helpdesk Analyst to join their team. This is a great opportunity to be exposed to a wealth of new technology...
My client based in Dublin City Centre is looking for a Junior Helpdesk Analyst to join their team. This is a great opportunity to be exposed to a wealth of new technology.
Working in a small managed services provider you will provide Level 1 support to the SME sector in the greater Dublin region. The company has a strong focus on Cloud Technologies so this is an excellent opportunity for career development in this area.
This is a permanent role paying circa 25k per annum.
Technology you will be exposed too:
Microsoft Product Family, Windows Server (2003,2008), Office, Windows 7, etc
Cloud Technology implementations
Citrix, VCP, Cisco, Firewall technologies, Security products
Knowledge of Linux Operating Systems an advantage
Can do attitude!
Contact email@example.com for a full job specification and more details on this exciting position.
Skillset: Windows, Systems, Administrator, Network, SAN, Virtualisation
Do you seek the challenge of developing complex interfaces? Perhaps you are a Windows 2008 wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.
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