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app Jobs Galway Ireland

The job search on the left helps you to find the perfect app jobs in Galway Ireland. Browse through a large selection of app roles. When you find a suitable position simply apply for the position. Eolas speciaise in contract app jobs and permanent app jobs.

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ref: EW9451

HELPDESK , TECHNICAL SUPPORT

Location: Dublin Contact: Stephen Daly Skills Keywords: WINDOWS-XP , APPLEMAC , Windows 2008 , ACTIVE DIRECTORY

Description: My Dublin based client currently requires a Helpdesk Level 2 Engineer to be first point of contact for my client’s customers and work within a busy environment...

Description: My Dublin based client currently requires a Helpdesk Level 2 Engineer to be first point of contact for my client’s customers and work within a busy environment.

Requirements:

• A dynamic working environment composed of in-house remote support and on-site support with our customer base, so own transport is essential
• Provide a point of contact for customers who need to log support incidents via phone or email
• Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
• Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
• Escalate more complex or critical issues to appropriate senior staff
• Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
• Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
• Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
• Develop and maintain a complete understanding of the clients products and on-going releases
• Any other duties deemed required as part of the day to day role
• May be required to take part in on call rota

Requirements:

• Minimum 3 – 4 years’ experience of working in a Service Desk for MSP or busy support environment
• Third Level qualification in field of IT
• Excellent working knowledge of Desktop Operating Systems (Win XP and Win 7,8)
• Working knowledge of Mac OS X for desktop and server and mainstream packages including Adobe CS Suite, Quark and font management solutions
• Administrative Knowledge of Server Support – 2003, 2008 and 2012
• Microsoft Active Directory administration skills
• Microsoft Exchange knowledge an advantage
• Firewall, routing and switching experience an advantage
• Good backup Software Support knowledge
• Strong Interpersonal skills with ability to support and communicate with users on all levels
• Sound troubleshooting and analytical skills
• Self-starter who uses own initiative
• Ability to work effectively as a member of a team
• Must hold a driving licence and own transport

Overview:
This is an excellent role with a market leading client offering a strong salary the right candidate. The client is eager to interview ASAP so please contact me on 01 2866666 or email me on stephen@eolas.ie for immediate consideration.

Do you seek the challenge of developing complex interfaces? Perhaps you are a app wizard. If so then take the time to peruse this site. Whether it is a contract or permanent role you seek Eolas Recruitment is here to assist.

If you are unable to locate a suitable position from the selection of app jobs available on the site please make contact with our recruitment consultants who are eager to assist.

Eolas Recruitment pride themselves on placing candidates in the top app jobs in Ireland. For more information on contact us now on + 353 (0)1 286 6666 alternatively REGISTER NOW and receive updates of jobs to your inbox.

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